Transferring RingCX call via User Ext. Deskphone
The ability to use the User Extensions Deskphone when transferring RingCX calls that were answered using RC Phone as the voice connection would provide customers with greater convenience. This feature would allow users to pick up RingCX calls on deskphones and transfer them without having to return to the RingCX Integrated dialer. Such functionality would streamline the call transfer process for customers using deskphones.
4
votes
Mark Royette
shared this idea
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Lisa
commented
More information: A RingCX agent can answer an incoming call center call on a RingCentral desk phone but that is it. Why can't they use the desk phone to transfer calls? They have to do call manipulation (hold, transfer, etc) on the web app and cannot use the phone for these functions.