Settings and activity

12 results found

1. Easier way of reassigning the site of a multi-user device

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Jun 10, 2026
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   Lisa commented  ·  Jun 10, 2026  ·  Edit…  ·  Delete…

   To be more accurate, you have to delete the multi-user device and completely re-add it to change the site. This is very tedious, just allow the site to be a dropdown.

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2. call offers for the longest wait time

   232 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Apr 20, 2026

3. Forward a voicemail to a call queue voicemail

   54 votes

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   Future Consideration  ·  14 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Apr 20, 2026

4. remove the option to forward voicemail messages

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lisa commented  ·  Dec 18, 2025  ·  Edit…  ·  Delete…

   Ideally, we would be able to prevent specific extensions from receiving forwarded voicemails or be able to set a forwarding extension for the forwarded voicemails.

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   Lisa supported this idea  ·  Dec 18, 2025

5. Complete Call Handling Through Physical RC Phone

   11 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Nov 5, 2025

6. Assign a ringtone to a number or group

   45 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Sep 22, 2025

7. Call controls for RingCX calls with desk phone pairing

   63 votes

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   Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lisa commented  ·  Mar 26, 2025  ·  Edit…  ·  Delete…

   More information: A RingCX agent can answer an incoming call center call on a RingCentral desk phone but that is it. Why can't they use the desk phone to transfer calls? They have to do call manipulation (hold, transfer, etc) on the web app and cannot use the phone for these functions.

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   Lisa supported this idea  ·  Dec 10, 2024

8. voicemail playback speed

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lisa shared this idea  ·  Feb 12, 2025

9. Forward a voicemail to another extension

   39 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 12, 2025

10. Forward a voicemail message to another extension from RingCentral App, or by phone

    35 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Jan 9, 2025

11. Giving the ability to forward voicemail messages via the app on desktop computer.

    15 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Jan 9, 2025

12. Wrap Time / After Contact Work

    157 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Nov 25, 2024