← RingCentral Ideas

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6 results found

  1. Transferring RingCX call via User Ext. Deskphone

    4 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Lisa commented  · 

    More information: A RingCX agent can answer an incoming call center call on a RingCentral desk phone but that is it. Why can't they use the desk phone to transfer calls? They have to do call manipulation (hold, transfer, etc) on the web app and cannot use the phone for these functions.

    Lisa supported this idea  · 

  2. voicemail playback speed

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Lisa shared this idea  · 

  3. Forward a voicemail to another extension

    34 votes
    Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Lisa supported this idea  · 

  4. Forward a voicemail message to another extension from RingCentral App, or by phone

    33 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Lisa supported this idea  · 

  5. Giving the ability to forward voicemail messages via the app on desktop computer.

    15 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Lisa supported this idea  · 

  6. Ability to cancel or extend after call wrap

    48 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Lisa supported this idea  ·