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6 results found

  1. Transferring RingCX call via User Ext. Deskphone

    5 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Lisa commented  · 

    More information: A RingCX agent can answer an incoming call center call on a RingCentral desk phone but that is it. Why can't they use the desk phone to transfer calls? They have to do call manipulation (hold, transfer, etc) on the web app and cannot use the phone for these functions.

    Lisa supported this idea  · 

  2. voicemail playback speed

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Lisa shared this idea  · 

  3. Forward a voicemail to another extension

    36 votes

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    Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Lisa supported this idea  · 

  4. Forward a voicemail message to another extension from RingCentral App, or by phone

    35 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Lisa supported this idea  · 

  5. Giving the ability to forward voicemail messages via the app on desktop computer.

    15 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Lisa supported this idea  · 

  6. Ability to cancel or extend after call wrap

    59 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Lisa supported this idea  ·