Settings and activity

8 results found

1. Complete Call Handling Through Physical RC Phone

   10 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Nov 5, 2025

2. Assign a ringtone to a number or group

   44 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Sep 22, 2025

3. Transferring RingCX call via User Ext. Deskphone

   5 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lisa commented  ·  Mar 26, 2025  ·  Edit…  ·  Delete…

   More information: A RingCX agent can answer an incoming call center call on a RingCentral desk phone but that is it. Why can't they use the desk phone to transfer calls? They have to do call manipulation (hold, transfer, etc) on the web app and cannot use the phone for these functions.

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   Lisa supported this idea  ·  Dec 10, 2024

4. voicemail playback speed

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lisa shared this idea  ·  Feb 12, 2025

5. Forward a voicemail to another extension

   38 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 12, 2025

6. Forward a voicemail message to another extension from RingCentral App, or by phone

   35 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Jan 9, 2025

7. Giving the ability to forward voicemail messages via the app on desktop computer.

   15 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Jan 9, 2025

8. Wrap Time / After Contact Work

   128 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Nov 25, 2024