Park calls from the CX platform for both CX and EX users.
Not having park in the CX platform creates a large problem for our users. Having the ability for CX users be able to park calls for both CX users as well as EX users would make the pain of switching to Ringcentral much easier. I have been told that call centers simply do not use park but I think that is not a true statement. We have 80 employees and several queues. some queues are on the EX side and some on the CX. We are not the typical call center but we wanted the Queued callback and the ability to have a longer queue hold time and was told we had to use the CX. We just switched and are still trying to get the CX implemented.
Elliott
shared this idea
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Paul Vincent
commented
in RingEX, agents have the ability to park customers in order for agents to be efficient when accepting calls. It would be better if RingCX has this feature as well.
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Paul Vincent
commented
Currently in RingCX, we dont have the ability to do call parking, unlike in RingEX does.
This is beneficial for ringcx to have to have this feature to ensure efficiency within businesses.
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Elliott
commented
Addition: Our internal programmers did briefly look at your API and it looks like transferring calls to a park line is in the API,so it looks like it is possible.