← RingCentral Ideas

Settings and activity

9 results found

  1. Call Parking in RingCX

    12 votes
    Under Review  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Keri commented  · 

    As of recently 10.25.24 - the Ring Central Desktop App updated to show the dial pad, with now a recording button and a video recording button, pushing the call park button to the "..." more option which is an additional step for our sales people now. We do not allow our sales people to record phone calls, we would like to have this reverted back to how the app was previously, or to have the ability to customize the dial pad for how each business would like it to look. We would like to remove the record option and move the call park button back to the main dial pad page.

    Keri supported this idea  · 

  2. Bulk Delete All Voicemails

    82 votes
    12 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Keri commented  · 

    It does not look like this has been implemented in the current version of the desktop app, 24.3.302.12076 Windows (x64). This would be extremely helpful in saving our employee's time if implemented again.

    Keri supported this idea  · 

  3. Call Queue - "Allow members to change their queue status"

    29 votes
    6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Keri commented  · 

    We would like our agents to be logged in to the call queue at all times, we don't need the toggle if this is the case. We would utilize the Do Not Disturb for when they're on their breaks or in meetings and when they leave for the day.

    Keri supported this idea  · 

  4. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Keri supported this idea  · 

  5. More information on abandoned calls within live reports

    19 votes
    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Keri supported this idea  · 

  6. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    30 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Keri supported this idea  · 

  7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    588 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Keri supported this idea  · 

  8. DND - Presence Key Notification

    34 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Keri supported this idea  · 

  9. set custom music on hold for park calls.

    21 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Keri supported this idea  ·