Call Parking in RingCX
Not having park in the CX platform creates a large problem for our users. Having the ability for CX users be able to park calls for both CX users as well as EX users would make the pain of switching to Ringcentral much easier. I have been told that call centers simply do not use park but I think that is not a true statement. We have 80 employees and several queues. some queues are on the EX side and some on the CX. We are not the typical call center but we wanted the Queued callback and the ability to have a longer queue hold time and was told we had to use the CX. We just switched and are still trying to get the CX implemented.
Elliott
shared this idea
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Paul Vincent
commented
in RingEX, agents have the ability to park customers in order for agents to be efficient when accepting calls. It would be better if RingCX has this feature as well.
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Paul Vincent
commented
Currently in RingCX, we dont have the ability to do call parking, unlike in RingEX does.
This is beneficial for ringcx to have to have this feature to ensure efficiency within businesses.
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Elliott
commented
Addition: Our internal programmers did briefly look at your API and it looks like transferring calls to a park line is in the API,so it looks like it is possible.
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Keri
commented
As of recently 10.25.24 - the Ring Central Desktop App updated to show the dial pad, with now a recording button and a video recording button, pushing the call park button to the "..." more option which is an additional step for our sales people now. We do not allow our sales people to record phone calls, we would like to have this reverted back to how the app was previously, or to have the ability to customize the dial pad for how each business would like it to look. We would like to remove the record option and move the call park button back to the main dial pad page.