Settings and activity
45 results found
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51 votes
An error occurred while saving the comment An error occurred while saving the comment 
Paul
commented
This is how it should have been working from day one, Admin can enable AI using a template or role, but set it so that the user can start it manually during a call once they have asked permission, you could bake it into the button to remind the them to ask permission once they start taking notes - we don't want AI on all calls, its disruptive and gets in the way.
Paul
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4 votes
An error occurred while saving the comment Paul
commented
RingCentral, you're missing the mark, Finding contacts? A shot in the dark. No directory's here, It's perfectly clear— Step up, make searching less stark!
who says I never use Copilot for anything serious.
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5 votesPaul
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197 votes
An error occurred while saving the comment Paul
commented
not sure if this point has been raised but an supervisor view of the actual available time would also be handy, currently we can only see how long in current state.
Paul
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24 votesPaul
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13 votesPaul
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85 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!
Paul
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222 votes
An error occurred while saving the comment Paul
commented
i would add some teams Direct routing support would be handy as well, maybe a way to view notes etc without using the app and calls to be transcribed if AI is enabled and call answered via DR
Paul
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80 votesPaul
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An error occurred while saving the comment Paul
commented
We have three UIDs this is an issue for, the main complaint is that agents don't notice the state change until they check or realise they aren't getting calls, it needs to be more obvious to them and perhaps once connectivity is restored the new state can be configured as an "available" type state if required?
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11 votesPaul
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29 votesPaul
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69 votesPaul
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9 votesPaul
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32 votes
Interactions coming through the Queue voicemail channel provide transcripts now
Paul
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21 votesPaul
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21 votesPaul
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1 votePaul
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5 votesPaul
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7 votesPaul
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2 votesUnder Review · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams · Admin →Paul
supported this idea
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We can disable automatic note taking using a template but what we also need to do is disable a users ability to re-enable automatic note taking, and just leave the add-hoc note taking option in a call as an option for our users. we have several customers requesting this feature currently.