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62 results found

  1. RingSense Audit Trail

    12 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Paul supported this idea  · 

  2. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    19 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Paul supported this idea  · 

  3. If no agent is available, do this condition

    7 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Paul commented  · 

    Priority queue events: No agent in available state

    This needs more votes! VOTE VOTE VOTE!

    Paul supported this idea  · 

  4. transfer

    67 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Paul supported this idea  · 

  5. Cost Centers built in RCX

    45 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Paul supported this idea  · 

  6. Chat Popout Window

    14 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Paul supported this idea  · 

  7. Transferring calls to RingEX Extensions via corporate directory

    62 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Paul supported this idea  · 

  8. Dispositions

    12 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Paul supported this idea  · 

  9. INTERCEPT

    54 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Paul supported this idea  · 

  10. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

    41 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Paul supported this idea  · 

  11. Last Agent Routing with Outbound Dialer

    37 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Paul supported this idea  · 

  12. Update RingCX Agent for ALL Interaction Types

    53 votes

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    New  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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  13. Improvement with the CX queue voicemail options.

    36 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Paul commented  · 

    Users need to be admins (with very limited access) in RingCX to access voicemail, agents don't have access unfortunately. we created a role with no access and then create admins with no analytics and just "allow login" enabled. it's not ideal....

    Paul supported this idea  · 

  14. Ringcx voicemail Email notification includes transcript of the voicemail

    33 votes

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    2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Paul commented  · 

    This has not been implemented as far as I can see, is there a setting that needs to be changed? the option to have an mp3 & transcript in the sent email is critical, with the option to decide which to enable.

    current text via email reads:

    "A call for XXXXXX to XXXXX (XXXX Queue) from XXXX was missed on XX-XX-2026 XX:XX:XX AM (timezone)

    Call was made on xx-xx-2026 xx:xx:xx AM (timezone) with a call result of MISSED.

    A voicemail has been left: https:XXXXXXXXXXXXXXXXXXXXXX

    ANI:XXXXXXX

    DNIS:XXXXXXX

    Orig-DNIS:

    Extern ID:null

    Please Note: It may take a few minutes for the recording to become available to the reporting system. Thank you for your patience."

    Paul supported this idea  · 

  15. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    29 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Paul supported this idea  · 

  16. Silence Transcribing Announcement

    77 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Paul supported this idea  · 

  17. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    88 votes

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    Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Paul commented  · 

    Another nice feature would be to just have it whisper that transcription/recording is on to the agent only, that way agents if required for whatever law/regulation get a reminder to just put "by the way we're recording this call is that OK" this should be an option on recording calls and AI notes and be fully customisable by the customer as needed.

  18. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    43 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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  19. Allow RingEX Super admins to designate ACE Licence users as ACE admins in ACE licencing page.

    6 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Paul commented  · 

    I'm vaguely hoping that someone sees this and says "oh you can already do all that, like this!"

    Another way around this would be that if any RingEX super admins are assigned an ACE licence they automatically get admin access to ACE by default.

    Paul shared this idea  · 

  20. Enhance Dynamics 365 CIF Search API to Support Full Entity Search

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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