← RingCentral Ideas

Settings and activity

45 results found

  1. Revamp RingCX Business Hours Override

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Paul supported this idea  · 

  2. call offers for the longest wait time

    165 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul commented  · 

    not sure if this point has been raised but an supervisor view of the actual available time would also be handy, currently we can only see how long in current state.

    Paul supported this idea  · 

  3. Disable Overall AI Assistant

    17 votes
    New  ·  4 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Paul supported this idea  · 

  4. Add AI Notes to the API

    12 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Paul supported this idea  · 

  5. Permanently minimize the AI Notes and Transcript box

    79 votes
    20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Paul supported this idea  · 

  6. Enable AI transcription on Desk phone

    153 votes
    Planned  ·  48 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Paul commented  · 

    i would add some teams Direct routing support would be handy as well, maybe a way to view notes etc without using the app and calls to be transcribed if AI is enabled and call answered via DR

    Paul supported this idea  · 

  7. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    32 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 
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    Paul commented  · 

    We have three UIDs this is an issue for, the main complaint is that agents don't notice the state change until they check or realise they aren't getting calls, it needs to be more obvious to them and perhaps once connectivity is restored the new state can be configured as an "available" type state if required?

  8. Voicemail Notification Emails for Voice Queues with Text Transcripts

    10 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  9. Improvement with the CX queue voicemail options.

    20 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  10. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    48 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  11. ability to access contact center voicemail through phone

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul supported this idea  · 

  12. Ringcx voicemail Email notification includes transcript of the voicemail

    26 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul supported this idea  · 

  13. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    20 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul shared this idea  · 

  14. OFCOM compliant Proactive and Predictive Dialler

    21 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  15. Link teams Direct Routing 2.0 connected status to the status indicator in user devices

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Paul shared this idea  · 

  16. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paul supported this idea  · 

  17. Agent personal queue - Easy UI feature

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  18. Take Microsoft Teams Location for 911 calls on your direct routing solution

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Paul supported this idea  · 

  19. Bulk Re-Sync Users to Microsoft Direct Routing

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Paul supported this idea  · 

  20. Enable Teams Direct Routing 2.0 in bulk.

    4 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Paul supported this idea  · 
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