← RingCentral Ideas

Settings and activity

39 results found

  1. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    32 votes
    Under Review  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  2. Voicemail Notification Emails for Voice Queues with Text Transcripts

    8 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul supported this idea  · 

  3. ability to access contact center voicemail through phone

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul supported this idea  · 

  4. Ringcx voicemail Email notification includes transcript of the voicemail

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul supported this idea  · 

  5. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    16 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul shared this idea  · 

  6. OFCOM compliant Proactive and Predictive Dialler

    20 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  7. Link teams Direct Routing 2.0 connected status to the status indicator in user devices

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Paul shared this idea  · 

  8. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paul supported this idea  · 

  9. Agent personal queue - Easy UI feature

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul supported this idea  · 

  10. Take Microsoft Teams Location for 911 calls on your direct routing solution

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Paul supported this idea  · 

  11. Bulk Re-Sync Users to Microsoft Direct Routing

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Paul supported this idea  · 

  12. Enable Teams Direct Routing 2.0 in bulk.

    4 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Paul supported this idea  · 

  13. Ringtone and notification source on RingCentral for Salesforce

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Paul supported this idea  · 

  14. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    30 votes
    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Paul commented  · 

    This is how it should have been working from day one, Admin can enable AI using a template or role, but set it so that the user can start it manually during a call once they have asked permission, you could bake it into the button to remind the them to ask permission once they start taking notes - we don't want AI on all calls, its disruptive and gets in the way.

    Paul supported this idea  · 

  15. Dedicated phone number or menu option for CX partner support

    7 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  16. when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Paul shared this idea  · 

  17. Improvement with the CX queue voicemail options.

    11 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  18. Add text message reporting/tracking in call log or Analytics

    10 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paul supported this idea  · 

  19. Enable SMS for UK numbers

    95 votes
    Future Consideration  ·  34 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Paul supported this idea  · 

  20. RingCX agents should be able to place outbound calls to a RingEX agent's extension without being on the other line

    3 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Paul commented  · 

    Ability to transfer to all RingEX users, active RingCX users and RingCX phone books - the same way as via an active call transfer, i'd also suggest the ability to add all or selected call queues and IVR's on RingEX as well

    Paul supported this idea  · 
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