Settings and activity
60 results found
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66 votes
Paul
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44 votesPaul
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14 votesPaul
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60 votesPaul
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10 votesPaul
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44 votesPaul
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40 votesPaul
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35 votesPaul
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31 votesPaul
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35 votes
An error occurred while saving the comment Paul
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33 votes
Interactions coming through the Queue voicemail channel provide transcripts now
An error occurred while saving the comment Paul
commented
This has not been implemented as far as I can see, is there a setting that needs to be changed? the option to have an mp3 & transcript in the sent email is critical, with the option to decide which to enable.
current text via email reads:
"A call for XXXXXX to XXXXX (XXXX Queue) from XXXX was missed on XX-XX-2026 XX:XX:XX AM (timezone)
Call was made on xx-xx-2026 xx:xx:xx AM (timezone) with a call result of MISSED.
A voicemail has been left: https:XXXXXXXXXXXXXXXXXXXXXX
ANI:XXXXXXX
DNIS:XXXXXXX
Orig-DNIS:
Extern ID:null
Please Note: It may take a few minutes for the recording to become available to the reporting system. Thank you for your patience."
Paul
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29 votesUnder Review · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Paul
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76 votesNew · 8 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Paul
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88 votesPlanned · 17 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Paul
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An error occurred while saving the comment Paul
commented
Another nice feature would be to just have it whisper that transcription/recording is on to the agent only, that way agents if required for whatever law/regulation get a reminder to just put "by the way we're recording this call is that OK" this should be an option on recording calls and AI notes and be fully customisable by the customer as needed.
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42 votesPaul
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5 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
An error occurred while saving the comment Paul
commented
I'm vaguely hoping that someone sees this and says "oh you can already do all that, like this!"
Another way around this would be that if any RingEX super admins are assigned an ACE licence they automatically get admin access to ACE by default.
Paul
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2 votesPaul
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56 votes
An error occurred while saving the comment Paul
commented
We can disable automatic note taking using a template but what we also need to do is disable a users ability to re-enable automatic note taking, and just leave the add-hoc note taking option in a call as an option for our users. we have several customers requesting this feature currently.
An error occurred while saving the comment Paul
commented
This is how it should have been working from day one, Admin can enable AI using a template or role, but set it so that the user can start it manually during a call once they have asked permission, you could bake it into the button to remind the them to ask permission once they start taking notes - we don't want AI on all calls, its disruptive and gets in the way.
Paul
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5 votes
An error occurred while saving the comment Paul
commented
RingCentral, you're missing the mark, Finding contacts? A shot in the dark. No directory's here, It's perfectly clear— Step up, make searching less stark!
who says I never use Copilot for anything serious.
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8 votesPaul
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Users need to be admins (with very limited access) in RingCX to access voicemail, agents don't have access unfortunately. we created a role with no access and then create admins with no analytics and just "allow login" enabled. it's not ideal....