Settings and activity

46 results found

1. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

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   New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Paul commented  ·  Jun 18, 2025  ·  Edit…  ·  Delete…

   RingCentral, you're missing the mark, Finding contacts? A shot in the dark. No directory's here, It's perfectly clear— Step up, make searching less stark!

   who says I never use Copilot for anything serious.

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2. Revamp RingCX Business Hours Override

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  May 22, 2025

3. call offers for the longest wait time

   190 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Paul commented  ·  May 8, 2025  ·  Edit…  ·  Delete…

   not sure if this point has been raised but an supervisor view of the actual available time would also be handy, currently we can only see how long in current state.

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   Paul supported this idea  ·  May 8, 2025

4. Disable Overall AI Assistant

   24 votes

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   New  ·  6 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  May 8, 2025

5. Add AI Notes to the API

   13 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  May 8, 2025

6. Permanently minimize the AI Notes and Transcript box

   85 votes

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   20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

   Paul supported this idea  ·  May 8, 2025

7. Enable AI transcription on Desk phone

   193 votes

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   Planned  ·  56 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Paul commented  ·  May 8, 2025  ·  Edit…  ·  Delete…

   i would add some teams Direct routing support would be handy as well, maybe a way to view notes etc without using the app and calls to be transcribed if AI is enabled and call answered via DR

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   Paul supported this idea  ·  May 8, 2025

8. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   71 votes

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   Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Apr 25, 2025
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   Paul commented  ·  Apr 25, 2025  ·  Edit…  ·  Delete…

   We have three UIDs this is an issue for, the main complaint is that agents don't notice the state change until they check or realise they aren't getting calls, it needs to be more obvious to them and perhaps once connectivity is restored the new state can be configured as an "available" type state if required?

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9. Voicemail Notification Emails for Voice Queues with Text Transcripts

   11 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Apr 11, 2025

10. Improvement with the CX queue voicemail options.

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Apr 11, 2025

11. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    63 votes

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    Under Review  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Apr 2, 2025

12. ability to access contact center voicemail through phone

    9 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Apr 2, 2025

13. Ringcx voicemail Email notification includes transcript of the voicemail

    30 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Apr 2, 2025

14. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul shared this idea  ·  Mar 26, 2025

15. OFCOM compliant Proactive and Predictive Dialler

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    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Mar 16, 2025

16. Link teams Direct Routing 2.0 connected status to the status indicator in user devices

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Paul shared this idea  ·  Mar 16, 2025

17. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

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    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Mar 16, 2025

18. Agent personal queue - Easy UI feature

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Mar 16, 2025

19. Take Microsoft Teams Location for 911 calls on your direct routing solution

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Mar 16, 2025

20. Bulk Re-Sync Users to Microsoft Direct Routing

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Mar 16, 2025