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RingCX agents should be able to place outbound calls to a RingEX agent's extension without being on the other line

RingCX agents should be able to place outbound calls to a RingEX agent without having to type their full phone number.
Currently the RingCX agents are unable to place outbound calls to RingEX extensions/names of RingEX agents unless there is a customer on hold to be transferred. The only way is typing out the full phone number of the RingEX agent or Hunt group you have assigned with-in the company

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  • Paul commented  ·   ·  Report

    this does not already exist unless an agent is using single pane of glass and has a RingEX licence. not all agents use or have this.

  • AdminYulia (Group Product Manager, CX, RingCentral) commented  ·   ·  Report

    Based on your description, I believe this functionality is already available in RingCX within the RingCentral app (formerly known as SPOG).
    If it’s not currently enabled in your environment, I recommend reaching out to your account management team to enable it and see if it meets your needs.

  • Paul commented  ·   ·  Report

    Ability to transfer to all RingEX users, active RingCX users and RingCX phone books - the same way as via an active call transfer, i'd also suggest the ability to add all or selected call queues and IVR's on RingEX as well