Cancelling a requeued call
Currently, if you requeue a call and select say on the call, there is not a way to take the call back. If you click end call, it will disconnect the call. There is no option to cancel the requeue. With transferring calls, you can cancel the transfer, but you cannot cancel a requeue.
AdminJessica H.
(Admin, RingCentral)
shared this idea
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Danielle
commented
Adding my case as an example - 'In Ring CX, is there anyway to cancel a ‘queued’ call. If I have an end user on the phone, attempt to queue the call through to another department and tick ‘stay on call’, if that department dont answer the call, we seem to be stuck in an eternal loop on being on the call to the end user and a beeping noise because the call is still queued in the background. If I hang up, the end user goes into the queue on their own to the department that aren’t answering. The only way for the call to end is for the end user to end the call. I simply want to be able to cancel the requeue and stay on the call with the customer. '
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Danielle
commented
Hi there, can't upvote this enough, surely seems like a basic feature to be missing?