Settings and activity

15 results found

1. Add ability to create Requeue Shortcuts in centralized place and assign as needed

   19 votes

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   Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Endymion commented  ·  Jun 30, 2026  ·  Edit…  ·  Delete…

   Please add this!! It's extremely time consuming to manage this across hundreds of queues

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   Endymion supported this idea  ·  Jun 30, 2026

2. Add a Holiday event on RingCX queues

   7 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Endymion commented  ·  May 22, 2026  ·  Edit…  ·  Delete…

   It's so silly that I have to go through all 35+ queues and manually setup a Holiday on each one because they don't follow the Holiday Schedule.

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   Endymion supported this idea  ·  May 22, 2026

3. RingCX and ACE | Option to control what is heard in call recording in ACE

   6 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Endymion supported this idea  ·  May 21, 2026

4. Have call recording mimic that of Ring central. If set to stay with Caller have the recording stay with the caller

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Endymion supported this idea  ·  May 21, 2026

5. INTERCEPT

   60 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Endymion commented  ·  May 20, 2026  ·  Edit…  ·  Delete…

   We need this implemented ASAP, its impossible to understand the impact of a number being potentially flagged as Spam.

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   Endymion supported this idea  ·  May 7, 2026

6. Enhanced Requeue Controls: Add Clear Option to Return to Caller Without Completing Transfer

   15 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Endymion commented  ·  May 20, 2026  ·  Edit…  ·  Delete…

   Not allowing Agents to cancel a transfer is creating a very negative experience with customers since they have to hang up on the whole call instead of just the transfer if the other end doesn't answer.

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   Endymion supported this idea  ·  May 20, 2026

7. Wrap Time / After Contact Work

   157 votes

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   Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Endymion supported this idea  ·  May 13, 2026

8. call offers for the longest wait time

   232 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Endymion supported this idea  ·  May 7, 2026

9. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   130 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Endymion supported this idea  ·  May 7, 2026

10. Update RingCX Agent for ALL Interaction Types

    57 votes

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    Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Endymion supported this idea  ·  May 7, 2026

11. Reporting and Analytics

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Endymion supported this idea  ·  Apr 24, 2026

12. Sync Real-Time Dashboard Edits After Sharing

    38 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Endymion supported this idea  ·  Apr 24, 2026

13. Dashboard outbound manula

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Endymion supported this idea  ·  Feb 23, 2026

14. Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybod...

    6 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Endymion supported this idea  ·  Dec 17, 2025

15. Custom callback prompts

    14 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Endymion supported this idea  ·  Nov 17, 2025