Feature Request – Persistent RingCX Session Across Page Reloads and Tabs
Issue Description:
• Currently, users are required to log in again when they reload the page or open a new tab in RingCX. Additionally, in Salesforce, users must repeatedly select their RingCX account and voice connection options (integrated softphone, RingCentral Office phone, or external phone) every time they switch tabs or refresh the page.
Customer Impact:
• Users experience frequent login prompts, disrupting workflow efficiency.
• Increases frustration when handling multiple customer interactions in Salesforce.
• Impacts productivity, as agents must reconfigure their voice connection multiple times.
Requested Enhancement:
• Implement persistent session handling so that users remain logged in even after a page reload or when switching tabs.
• Maintain the selected voice connection option unless the user actively logs out or changes settings.
• Reduce unnecessary authentication prompts while maintaining security and compliance.
