RingCX Outbound SMS -- Cannot see messages until they are replied to
When sending an outbound SMS via RingCX, there is no record the message was sent, history, conversion, etc. until the other party replies. This makes it very hard to keep track of who you have messaged.
3
votes
Chase
shared this idea
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Jonalyn
commented
At this time, the RingCX platform does not provide a way to view or search for specific outbound SMS messages by phone number once they’ve been sent. While the Outbound Queue may confirm that a message was dispatched, there is currently no visibility into the message content or delivery details within RingCX itself.