Ability to Move Users Between Groups in RingCX
Current Behavior:
At present, when managing user groups in RingCX, a user must be manually deleted from one group before they can be added to another. This process is time-consuming and prone to errors, especially when handling multiple users.
Requested Improvement:
Introduce a "Move" or "Drag and Drop" feature that allows admins to easily transfer a user from one group to another without having to delete and re-add them.
Jonalyn
shared this idea
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Justin
commented
This is possible, CX support just didn't know how to do it when I initially contacted them.
I later found that if you click on an agent to get into their profile, you then have to click the "..." in the upper right, and select Move. This will let you move the agent to a different agent group.
It still would be nice to have drag and drop from the agent groups page though.
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Lynce
commented
When a new agent is created, they are assigned to a specific group. Admins should have the ability to move agents to a different group if needed.
