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  1. Currently, the interface for the Business Hours Override settings can be super confusing to set up, and it's unclear to users how the settings will function once enabled.

    Instead of defining times for the override to not kick in, the interface should have you specify the times it should actually kick in. Also, the override shouldn't knock out the business hours for the whole day but only apply to the specified timeframe in the configuration.

    2 votes

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  2. option to on and off the automatic call recording announcement if they already have their company greeting recording so it will not paly the announcement twice.

    1 vote

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  3. Enable syncing of contact/address book across all users
    hi jess this doesnt work can you please contact me

    1 vote

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  4. Audit Trail - Ability to view the audit trail for 1 year or more

    1 vote

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  5. Could an additional checkbox be added in the Presence settings that would say “Ring my phone when any user I am monitoring places a call on hold”. This way when a monitored line is put on hold, it will not make all the other phones start ringing audibly. It's unnecessary for a user to answer a held ringing call, and then have the caller say that they were just put on hold. And then when they place them back on hold, it rings all the phones all over again.

    6 votes

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    • would like internal calls to bypass user hours
    • Clients also call users directly and follow user hours
    • On after hours they do internal calls and being routed to voicemail

    Proposed solution
    - If you go to my extension, after hours there should be an option to either send to voicemail or internal calls send to phone

    2 votes

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  6. Automatic Name Retention for Numbers Converted to Contact Center

    Problem:

    Currently, when a phone number's type is changed from "Extension" to "Contact Center" in the RingCentral Admin Portal > Phone System > Phone Numbers > All Numbers, the associated name is deleted. This creates a management issue for accounts with a large number of Contact Center numbers, as the previously assigned names are lost.

    Impact:

    Difficulty identifying specific numbers within the RingCentral Admin Portal.

    Increased time and effort required to manage caller ID assignments in external systems like Incontac MAX.

    Proposed Solution:

    Implement a feature that automatically retains the existing…

    6 votes

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  7. Right now the 911 notifications are an all or nothing approach. We have sites across the US and teams that handle each one separately. I would like the ability to tailor the 911 notifications to the teams that handle each region vs. have them receive ALL the notifications.

    7 votes

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  8. As per article https://support.ringcentral.com/article-v2/8211.html?brand=RC_US&product=RingEX&language=en_US, "Admins can create a hierarchical structure of billing codes that reflect their organization by department or location and RingCentral account, and allocate incurred expenses to better understand and assign costs."

    The only workaround is to set a role that has access to the Billing tab and Cost Center. We don't have an option yet for assigning an administrator to a specific cost center.

    2 votes

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  9. There are several unneeded and unprofessional audio files included in the Global Audio Files library. These either need to be removed by RingCentral or allow deletion from our CX instances.

    For example, one file says "You are eligible to receive your Shell gift card" and other states "you can have lower rates on your electric bill".

    1 vote

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  10. a feature that transfers incoming calls to an Interactive IVR menu only when the call queue is full and no agents are available to answer. Currently, the only option is to transfer the call to voicemail if no one picks up.

    This new feature would allow callers to choose how they would like to proceed, such as leaving a message or requesting a callback.

    1 vote

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  11. We would like to get/run a report to determine who is riding/staying to transferred calls.

    3 votes

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  12. If using a Different User Extension to set up (like)a call queue group, and assigning a user who has a ring all setup (for example if the user has MS Teams and Deskphone), it will work if you call the user the "ring all" will work, however, if you include the user in a User Extension to set up (like)a call queue group, it will not ring both (MS Teams and Deskphone) and you need to add the each DL's of (MS Teams and Deskphone) to the call handling of User Extension to set up (like)a call queue group to…

    2 votes

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  13. Enable syncing of contact/address book across all users
    Allow the the super admin to sync their contacts to the other users to create a universal contact/address book for the company

    atm there is bulk add in diretorory thru admin portal this doesnt work
    need to do thru call logs , and app and have option to add to whole server, or give access to users

    1 vote

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  14. Finding a call when you have just a date there is constant scrolling / next page presses to locate a desired call, you should be able to limit the results to also include time in the start and end dates.

    2 votes

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  15. It would be helpful to add Department to the filtering options in the SMS Logs under Reports. In addition the ability to download what is filtered would be much more efficient than parsing in Excel.

    3 votes

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  16. Allow controlled release of desktop app releases by Admin. Combine with "Desktop app version report" feature to help audit app version information across the company.

    Have slider option for "Automatic" (current deployment strategy) or "Manual" for a company wide initiated release of the latest version to all desktop app instances using an "install" button to release the updates.

    Current "automatic" strategy leads to uncontrolled releases for our end users. This unpredictability leads to disconnected / dropped / missed calls while the user waits for the desktop app to upgrade and, if necessitated, desktop phone to reboot.

    We have a monthly…

    3 votes

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  17. Currently, there's an email character limit for usernames in RingCentral MVP. This is a problem specifically when we need to enable Integration with Azure since Azure has 79 character limits and it causes issues with Teams Integration and provisioning.

    2 votes

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  18. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

    Ideally, we want the option to listen to calls at 0.8x, 1.25x, 1.5x, 1.75x and 2x.

    1 vote

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  19. Ability to allow call recording to record those calls that were missed/ unanswered

    1 vote

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