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  1. Reporter - Gauri Karnik gkarnik@accurate.comCumulative report for all team members. Each team member’s name must be selected and view their call logs.It reflects only 20 calls per page for each user.We cannot export the report in excel from ring central and need to copy the details from every page (20 per page) for all team members.

    1 vote

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  2. Integrate with Quickbase CRM

    2 votes

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  3. User ID: 62380350023This customer wants to view the phone numbers that have not been used for at least 60 days to check if they can remove/cancel the phone numbers from the account. He wants to view it on the logs/reports instead of manually searching for the phone number.

    1 vote

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  4. Please increase the max cap on the following restrictions under Life Cycle Management.+ Increase the rule limitations to be more than 10+ Increase the limitation of 10 skills max per rule+ Increate the limitation of 15 teams max per rule We are too large of an organization to be limited to these. These rules are dictated to support contract obligations and prevents us from fulfilling our internal and external needs. This also prevents us from expanding product offering and storage limitations....

    11 votes

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  5. It will be helpful if we can include the caller's phone number and Caller ID when we receive a missed call notification on Pulse. This will allow the Contact Center Managers to effectively manage their abandoned/missed calls since they are able to easily access the phone number and who to contact if needed

    1 vote

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  6. It would be great to be able to map multiple statuses to After Call Work. In our previous system, we were able to map both a follow up and extended follow up status to After Call work. That way we are able to set the follow up to 90 seconds before putting the agent back to available, but if they were needing more time they could manually change their status to extended follow up. All of that time would then be combined into the same follow up so that when calculating average ACW for agent, skill performance and forecasting all…

    2 votes

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  7. I am looking for an indicator change when the user locks their PC or is away for some time.

    1 vote

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  8. Is there any other way on getting the new user activation emails that will not be flagged as spam. Also, don't want to whitelist anything since it will breach the customer's security if it will be whitelisted in the domain / email systemas per customer. They wanted to be able to receive the user activation email without being flagged as spam and without doing the whitelisting in the email system / domain

    1 vote

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  9. Add Contact Center to the Uptime History Report

    1 vote

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  10. 13 votes

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  11. We'd like to schedule not only ACD reports, but also QM/WFM/other prebuilt reports.

    6 votes

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  12. Would be useful for WFM RTAs in setting up partial time offs more quickly rather than adding it manually

    2 votes

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  13. Any schedule with a Time Off/ OOO Activity should be placed on top. it is quicker to have it be seen by any scheduler/WFM RTA

    2 votes

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  14. When truly "on hold" with a contact center agent, there is not an opportunity for hold music or messaging to play. The system offers that functionality all through the IVR, call queues, interrupt messages, etc., but once an agent engages a caller, the ability to hear music or messaging while "on hold" disappears. The same is true for each part of our IVR within the contact center.

    4 votes

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  15. The account with User ID: 893660048 requested for users who have Manager a role to have access to SMS logs. Managers have access to Analytics but SMS logs is not on Analytics report.

    1 vote

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  16. Shorten the normal delay of bidirectional presence sync from 10-15 seconds to almost no delays. When the customer ends the call from the Max agent app, it takes 10-15 secs delay before the status syncs with the RC App and Vice Versa. With that amount of delay, there are calls still coming in when it is queueing.Support Case: 19719414

    1 vote

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  17. The "old" dashboard under reporting has a feature where time limits could be put in specific not ready activities. This is not available in the current dashboard and is definitely missed

    1 vote

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  18. User ID: 2255562005
    Company Name: LA Financial Credit UnionThis business is requesting to have an option to download reports on PDF format

    1 vote

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  19. The customer would like an Auto Log Off an Agent feature which do not what to have to manually log off the agent in Supervisor every day

    1 vote

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  20. Currently, when making a call in the NICE MAX agent it will set the RC App to DND. We would like to get this feature in reverse as well. So when a call is initated through the RC App (MVP) it will also set the MAX agent to DND

    2 votes

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