I am baffled that yall are still a company that makes money. How did yall forget to add an option for a fax number. This is pathetic. We waited more than two YEARS for yall to implement this basic feature and yall forgot FAXING. HOW?????????????

this doesnt work nothing uploads

Is there an option to have a phone book/contact list that only certain users in the company will have access to?

It is important for all contacts to sync within all computers in the office.

really surprised this isn't an option already. adding contacts per agent is really time consuming and frustrating
we just integrated our RC w/ Zendesk and since the contact names arent the same it's making the integration messy

This is very important for all contacts to sync within all computers in the office. Typing it in all computers in the office is time consuming and a waste.

absolutly a must

yes very good point thank you josoel

yes atm each person needs to add a contact so inconvienent this needs to be sorted

it should have all contacts of iCloud option to be imported to ring central app

it should have all contacts of iCloud option to be imported to ring central app, Also app sometimes loose wifi signal its self too even wifi connection strong. When someone answered call it should come up with answered elsewhere or answered by someone.

This is such an important idea I have been with 4 other iCloud app they all have it , surprised RC doesn’t have it

Centralizing the management of external company contacts for an entire organization would undoubtedly streamline operations and enhance productivity.

Potential Benefits of This Feature:
Improved Efficiency: Super admins can manage external contacts in one place, saving time and reducing errors.
Consistent Contact Information: Ensures accurate and up-to-date contact information across the organization.
Enhanced Collaboration: Enables seamless communication and collaboration with external contacts.
Security and Compliance: Provides better control over external contact data, aiding in compliance efforts.

I know!!!! Right not you have to upload the contacts manually but if one user adds or updates a contact in his/her extension it will not update in the other extensions, maybe allow Admins or Super Admins to do this, this way it does not create discrepancies. But, definitely we need to be able to Sync across the extensions.

It will be more ideal if contacts will be sync

I have a customer calling to ask about the same feature. Do we have any estimated date when this feature will implement?

Customer wants to have all the contacts they are adding in one extension(101) to be syncronized with extension 102 without manually adding the phone number

Please implement this feature as soon as possible. Thanks

What was delivered was the barest minimum sadly.
You cannot see the imported contacts to edit them, it is really intolerant of any spaces in your telephone numbers and MUST have the country code in all of them.
You have to keep manually updating them with a CSV! - not at all great

the documentation is here:
https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

Companies have a lot of shared contacts that are needed for their businesses to run.As of right now, the importing of contacts can only be done at the individual User level. As a Super Admin and the Primary service technician of the phone system for many customers, They are looking for me to "Just get it done" and do not want to be bothered doing it themselves. This causes issues when I have to go and log into each of the user's accounts to upload the CSV file.Having a central Directory that I, as the Super Admin, can upload these to and/or having the ability to upload them to the users from the Super Admin account would alleviate some of the burden.