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1472 results found

  1. App Download for RingCentral App for IT (Non-Auto Update) MSI

    App Download for RingCentral App for IT (Non-Auto Update) MSI.

    The download link for the MSI app is hidden on the download page, reportedly to semi-force customers to adopt the auto-update version and reliquish internal control of the updates to RC.

    Customers must remain in control of the version installed within their company environments.

    3 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  2. Integrate RingEX Personal Contacts to RingCX Directory

    The admins should have the ability to integrate the uploaded Personal Contacts in RingEX or their extension, and see the same set of contacts in RingCX Integrated Softphone

    5 votes
    Future Consideration  ·  0 comments  ·  RingCX  ·  Admin →
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  3. Allowing warm transfers from Ring Central desktop to the Contact Center

    We would like to see Ring Central correct the issue with warm transfers from Ring Central application to the Contact Center (Nice). According to Ring Central support, there is no capability to do a warm transfer from Ring Central application to Contact Center. This is a major impact to our company since we want to make sure the member is guided to the correct location. Warm transfers also allow employees to pass on information, thus having the member constantly repeating themselves.

    5 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  4. [CC- Reporting] Extend date rage to 365 days for custom report

    Hi team,
    I had requested to have a custome report for IB,OB call by one hour so RC support engineer created Template ID: 31153 for us.
    However, the date rage can be modified only up to 90 days.

    I'd like to request a feature that can let users to have more time period up to 365 days to get informative report.

    RC support case No. 24062052

    4 votes
    New  ·  0 comments  ·  Contact Center  ·  Admin →
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  5. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

    Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

    Ideally, we want the option to listen to calls at 0.8x, 1.25x, 1.5x, 1.75x and 2x.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Report for Call Riding

    We would like to get/run a report to determine who is riding/staying to transferred calls.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Send messages to multiple recipients using RingCX application

    Send messages to multiple recipients using the RingCX application.
    The customer wanted to send messages to a group of recipients using the RingCX application.

    1 vote
    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
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  8. RingCX External Alert for agent status (i.e. exceeded lunch break)

    External alert (i.e. desktop notification) when agent has exceeded their lunchtime / training time etx.
    Use-case is if the agent was on lunch but sitting at their desk using another application and might not see the visual notification in the RCX UI

    5 votes
    Under Review  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  9. RingCX Analytics

    Feature Request for RingCX Platform:

    Request Summary:
    The customer has requested the capability to generate a comprehensive report within the RingCX Analytics Dashboard that includes the following key performance indicators (KPIs):

    Dialing time – Total time agents spend dialing numbers.
    Number of calls – The aggregate count of outbound and inbound calls made by agents.
    Number of appointments set – The total number of successful appointments or meetings scheduled as a result of agent interactions.
    Number of contacts – The total number of unique contacts reached during the reporting period.
    Number of interactions – A breakdown of all communication interactions…

    2 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  10. User extensions groups Ring All

    If using a Different User Extension to set up (like)a call queue group, and assigning a user who has a ring all setup (for example if the user has MS Teams and Deskphone), it will work if you call the user the "ring all" will work, however, if you include the user in a User Extension to set up (like)a call queue group, it will not ring both (MS Teams and Deskphone) and you need to add the each DL's of (MS Teams and Deskphone) to the call handling of User Extension to set up (like)a call queue group to…

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Restrict my agents from seeing the "New messages" inbox

    Restrict my agents from seeing the "New messages" inbox

    • I need your help in restricting my other agents from seeing the "New messages" inbox. See attached screenshot
    • We only want agents who are assigned to chat to see chat messages. No specific other reason than that
    • We want to pick which team members can access the messages.
    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  12. Payment Processing

    Many companies now offer Payment Processing as part of their services via Secured Payment Links. This will help current RC clients and provide RC for another stream of revenue. An integration would be acceptable as well.

    2 votes
    New  ·  1 comment  ·  Contact Center  ·  Admin →
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  13. RingCX ADMX template for browser group policy

    RingCentral implementation to give a RingCX ADMX template for browser group policy template which has the necessary allowed protocols in the browser for security lock

    3 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  14. CNAM for RingCX Parallel Dialing

    Current Behavior: When configuring Parallel dialing to display the DNIS as "Outbound Caller ID," the CNAM associated with the specific DNIS number does not appear on the receiving RingEX User's phone. Instead, the RingEX mailbox CNAM is displayed.

    Desired Improvement: It would be beneficial if the actual CNAM of the DNIS number were shown on the receiving RingEX User's phone.

    1 vote
    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
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  15. Set Cold Transfer as Default

    Warm transfers are the default for agents because the "stay on the phone" box is checked. It would be awesome if agents (or admins) could change the default either on a global or per user basis. It seems like it would be easy to make the default setting configurable.We prefer cold transfers in most cases so would prefer that as the default.

    10 votes
    Under Review  ·  3 comments  ·  RingCX  ·  Admin →
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  16. Quick Reply button on Automatic Messages

    Impliment ability to output quick reply button on chat channels for automatic message - it is already implimented in the smart close flow where a user can click 'Yes' or 'No' post chat

    https://developers.facebook.com/docs/messenger-platform/send-messages/quick-replies/

    1 vote
    New  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
    How important is this to you?

  17. Alarm System with Cloud Phone Line_ BT Account

    Need to connect an Alarm System to the BT Cloud phone account

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Directory Button

    Directory tab to easily see other agent status and how many agents are available to take a call in a queue even before hitting transfer button so we can set proper expectations to customer.

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  19. Skills Based Routing in RingCX Analytics

    Customers who are leveraging skills based routing would want to be able to report on that within the RingCX Analytics Historical Reporting, to report on how calls are being distributed.

    2 votes
    Planned  ·  0 comments  ·  RingCX  ·  Admin →
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  20. Ability to Change Ring Tone with RingCentral Contact Center Voice Browser Extension

    Details of the enhancement:What is your use case and who is the user (agent, supervisor, customer, etc.) for your request? We have about 400 agents using the RingCentral Contact Center Voice Browser ext to answer incoming calls. What problem are you trying to solve or what problems does the current functionality cause? An unpleasant ring as described by many agents in our busy Call Center that hear this in their ear via headset all dayWhat steps did you take to get there? No options in the software to adjust the ring tone/ring type. How do you want the feature/product to…

    11 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
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