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1476 results found

  1. Include Digital Teams in RingCX

    Include Teams in RingCX Digital side as it is only available for Voice only.

    We need to include this because there is a restrict function in DIGITAL > INBOXES to Restrict other teams in seeing the INBOX.

    1 vote
    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  2. Bulk Change Errors

    When making a bulk change in RCX, error messages pop up stating the change couldn't be completed. After testing and verifying the change is completed and this error only pops up if there is an inactive user associated with it, update the error message to be more specific to what isn't being completed.

    1 vote
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  3. RingCX Digital internaction - Inbox mode - Tag or mention internal users

    RingCX Digital internaction - Inbox mode - Tag or mention internal users
    (Similar to Front's feature) -
    -Shared inbox/folder.
    -All users have visiblity to all interactions received, can engage on the same thread and tag or @mention an internal user for consult or discussion - that message is private and won't be seen by the customer
    -Contact Card details - filter historical conversation for last 7days or different date range filter and Notes can be shared privately/with other users

    4 votes
    Under Review  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
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  4. SKU to bill recording storage per minute (usage)

    Offer recording storage based on minutes bundle instead of prices per agent for all agents.

    Additional improvment on Recording and storage policies would be a plus too.
    - percentage of recorded call per skill/queue
    - storage time based on skill/queue/disposition/customer type

    4 votes
    0 comments  ·  RingCX  ·  Admin →
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  5. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

    The customer wants to have an option to configure the RingCentral Pulse for Contact Center like a desk phone. They want the feature to notify and ring louder. They also want to configure the feature like a dedicated phone line.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  6. Digital Inbox Improvements

    If no agent is available to accept a digital message, it ends up in the New Messages folder. Once there, any agent that has access can Engage, Recategorize, or Assign it to another agent (including themselves. Engage does not place the message in the Agent's active message thread list - it moves it to their "My Inbox" folder. Once there, the UI for interacting with the message is completely different than the UI for messages routed to you from the Queue. I can't access the Customer Card unitl I click on the Customer's name where I will see the customer…

    2 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  7. Show Caller number when specific extension will transfer the call to another extension

    customer want to see caller number id when specific extension transfer the call to another extension for them to see whos calling , instead of showing extension number.

    30 votes
    Under Review  ·  5 comments  ·  RingCX  ·  Admin →
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  8. Auto-Population of email address in DFO Agent

    Auto-population of email addresses in DFO Agent, similar to Outlook's functionality. This feature would automatically suggest frequently contacted recipients as users begin typing email addresses.

    This request is for agents mostly, but affects any user that is using CXOne agent to send an outbound email. In microsoft outlook, when you start to type an email that you contact often, outlook will auto populate the person’s email address or a list of possible emails for you. We would like that capability in CXOne agent as well, without having to keep a manual list of contacts in an address book.

    1 vote
    New  ·  0 comments  ·  Contact Center  ·  Admin →
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  9. Limited Extensions should be available on InContact/MAX Company Directory

    Limited Extensions in RingCentral platform should be available on InContact/MAX Company Directory.

    This will allow us to Transfer call from one Department to Another.

    6 votes
    0 comments  ·  Contact Center  ·  Admin →
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  10. Hearing Impaired Solutions for Contact Center

    Hearing impaired solutions for Contact Center. Need a way for the hearing impaired to easily use the integrated softphone and all other Contact Center interfaces. Ideal solution would be for Closed Captioning, with a wide range of options, to work seamlessly with existing Contact Center solutions. Hearing impaired users will need the ability to read what the caller is saying, as well as any audio sounds that need converted to a hearing impaired solution and/or Closed Captioning of some kind.

    1 vote
    New  ·  0 comments  ·  Contact Center  ·  Admin →
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  11. Increase character limit for RingCentral emails/ username to at least 79 characters

    Currently, there's an email character limit for usernames in RingCentral MVP. This is a problem specifically when we need to enable Integration with Azure since Azure has 79 character limits and it causes issues with Teams Integration and provisioning.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Adding Alert in RC Dashboard Contact Center

    We would like a way to alert managers/team leaders if no calls have come through for 15 minutes. The alert would let us know if there is a potential issue, whether internal or with the platform itself.

    5 votes
    0 comments  ·  Contact Center  ·  Admin →
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  13. Additional Customer Data In Web Chat Summary

    Customer would like the ability to have their customer's store number transferred into the summary tab of a web chat window along with the URL of the website the chat came from.

    2 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  14. CC - prebuilt report - ability to resize columns

    several customers are asking for being able to resize column width within the Nice cxone prebuilt reports.currently, the only way to do that is through downloading into an excel sheet not directly in the reports page.

    15 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Admin Portal: "Automatic" or "Manual" desktop app update push for new releases

    Allow controlled release of desktop app releases by Admin. Combine with "Desktop app version report" feature to help audit app version information across the company.

    Have slider option for "Automatic" (current deployment strategy) or "Manual" for a company wide initiated release of the latest version to all desktop app instances using an "install" button to release the updates.

    Current "automatic" strategy leads to uncontrolled releases for our end users. This unpredictability leads to disconnected / dropped / missed calls while the user waits for the desktop app to upgrade and, if necessitated, desktop phone to reboot.

    We have a monthly…

    4 votes
    0 comments  ·  Admin Portal  ·  Admin →
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  16. combine Analytics page with Agent page- Less screens

    Combine Analytics page with Agent page- Less screens

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  17. SMS Logs Filter by Department

    It would be helpful to add Department to the filtering options in the SMS Logs under Reports. In addition the ability to download what is filtered would be much more efficient than parsing in Excel.

    4 votes
    1 comment  ·  Admin Portal  ·  Admin →
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  18. Engage Voice Call Recording

    Have the ability to see the actual recording size and not only way to see is the length of the call for reporting purposes and monitoring.

    6 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  19. International minutes bundle for CX

    It would be helpful to have an international minutes bundle for RingCX.

    5 votes
    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  20. Add Co-recepient

    The client wanted more mailbox access through co-recepient not just 5.

    4 votes
    1 comment  ·  Other  ·  Admin →
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