Add Remote Control feature to RC Desktop App - Video
It appears this was a feature in the Meetings App, but is not available in the current version of the Desktop App and our account does not allow us to run Meetings.This is helpful when staff are in a video meeting and they want to hand off control to another presenter or tech support person.
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Tim commented
I'm confused. Documentation says that you can configure meetings to allow giving and taking screen control - but that feature is not present.
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Molly Linh-Anh commented
RC Meetings has a remote control option, but not the Ring central video (all in one app)
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Chris commented
allow the participant to gain control of the shared screen
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Angela commented
When using RingCentral meetings we often have to use the request control feature with our client base to take over control of their computers. In times where we are doing software installations, we often have to run an app as administrator in order to do the install. As soon as we choose to run as administrator or run any application that has an administrator function to it, we lose remote control of that screen share. We would like to see a setting to run in administrator mode so we do not need to rely on the clients to click through screens we need access to. If RC Meetings will stay around it will be a good add there as well as in the new RC Video.
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Injection commented
We have individuals located in geographically dispersed areas and it is very helpful to use RC for remote IT support. Please add Remote Control during meetings to RC Video
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Chris commented
this feature is already in ringcentral meetings. I need to be able to let someone control my screen to sign documents
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Mehdi commented
enable the control via command line interface of the "allow remote control of all applications" option in RC/RCMeetings.Additional control of the feature from the RC Admin Portal would also be nice.
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Anonymous commented
Ring Central Video needs to allow the participants screen access to the host, just like Ring Central Meetings. In other words, participants should be allowed to share their screen and/or the host should be allowed to give access to the participants.