For reference: From: Edgardo Camon Jr Sent: Friday, July 10, 2020 4:12 PMSubject: RE: 2nd Follow up | Case # 10985627 [ ref:_00D80aRUX._5002H1EgGxI:ref ] Hello Lisa This is Edgardo, Supervisor from Ringcentral. I am sending you this courtesy email regarding the case 10985627. Here are the answers on your queries. The new RC Video does not allow remote control for attendees - I just got an update from our engineering team that this feature will be available in Q4 this year.We are told by clients that the new RC Video does not work on Apple devices – they are unable to get it to run on Firefox or Safari browsers. Is this limited to Chrome? - Problem with iOS chrome, is that Apple has not made the webRTC API available to other browsers in iOS and only limited to the chrome browser.Let me know if you have further questions. Thank you for choosing RingCentral as your communications provider! Regards, Edgardo Camon JrRingCentral Technical Support - Supervisor

Please add Remote Control to RC Video. This feature will be super helpful in securely meeting with our clients online.

Hello there! Are you using RingCentral Video or RingCentral Meetings?If meetings, this article might help!Click this link https://support.ringcentral.com/article/1823.html to view it. Thank you!

I'm confused. Documentation says that you can configure meetings to allow giving and taking screen control - but that feature is not present.

RC Meetings has a remote control option, but not the Ring central video (all in one app)

allow the participant to gain control of the shared screen

When using RingCentral meetings we often have to use the request control feature with our client base to take over control of their computers. In times where we are doing software installations, we often have to run an app as administrator in order to do the install. As soon as we choose to run as administrator or run any application that has an administrator function to it, we lose remote control of that screen share. We would like to see a setting to run in administrator mode so we do not need to rely on the clients to click through screens we need access to. If RC Meetings will stay around it will be a good add there as well as in the new RC Video.

We have individuals located in geographically dispersed areas and it is very helpful to use RC for remote IT support. Please add Remote Control during meetings to RC Video

this feature is already in ringcentral meetings. I need to be able to let someone control my screen to sign documents

enable the control via command line interface of the "allow remote control of all applications" option in RC/RCMeetings.Additional control of the feature from the RC Admin Portal would also be nice.

Ring Central Video needs to allow the participants screen access to the host, just like Ring Central Meetings. In other words, participants should be allowed to share their screen and/or the host should be allowed to give access to the participants.