One of the biggest problems we run into when offering customer support for our online business is the people who are calling are EXTREMELY computer illiterate. Teaching someone how to use a computer over the phone is both time consuming and obnoxious. It's a giant guessing game because they are trying to explain what they are seeing, however, if you were in the same room as them, it would help immensely to be able to point to their screen and say"scroll here" or "click here". So in today's online world, we have screen sharing, however, you cannot consider this as a simple solution because the person who can't navigate a computer is likely to run into trouble with accessing a screen share session. Apple offers a very simple solution to this problem. Since we are using their OS, they have a simple command you press on your keyboard and it opens their screen share, which is easy enough for anyone to do. I realize this is made simple because it's their OS which gives them more opportunity, but this doesn't mean a relative solution through Ring Central cannot exist. Let's pretend for one second you receive a phone call from a person who is almost entirely computer illiterate. Since you have them on the phone, we know they have found your phone number which means they were likely able to navigate to your Support Page. So imagine a simple button that could be embedded on a web site (or emailed) which would automatically create a unique screen share session. The idea behind this is it makes it simple. A simple click of a button (in lieu of a keyboard command) and a unique session opens . With this perticular screen share, it already has activated the Share command, so you don't need to tell the person how to navigate to the share button. So one click, customer is sharing their screen, and we (the support tech) has a big red arrow on the screen where we can point to a particular spot and tell the customer "click here". Game changer. You're welcome!

This feature needs to be available in the RingCentral desktop app whether you are using Video or Meetings.

I don't understand why I am being directed to enter this as a "community idea" - it is an existing feature of RingCentral Meetings standalone app and should be a part of the RingCentral unified app if RC is insisting on retiring the standalone app. We need to be able to remotely control a participant's computer/screen when on a RingCentral Meeting. Not having this feature is a no-go for the unified app. I manage software installation for our agency and due to the complexity of registry edit commands and the security of account passwords, it is not something I can do by instructing the user to type certain things in themselves with me watching. Not being able to control another user's screen will force us to another platform.It is clear you will eventually migrate away from Meetings and use Video, and this feature must be available in Video as well...if we are still customers to see it.

For reference: From: Edgardo Camon Jr Sent: Friday, July 10, 2020 4:12 PMSubject: RE: 2nd Follow up | Case # 10985627 [ ref:_00D80aRUX._5002H1EgGxI:ref ] Hello Lisa This is Edgardo, Supervisor from Ringcentral. I am sending you this courtesy email regarding the case 10985627. Here are the answers on your queries. The new RC Video does not allow remote control for attendees - I just got an update from our engineering team that this feature will be available in Q4 this year.We are told by clients that the new RC Video does not work on Apple devices – they are unable to get it to run on Firefox or Safari browsers. Is this limited to Chrome? - Problem with iOS chrome, is that Apple has not made the webRTC API available to other browsers in iOS and only limited to the chrome browser.Let me know if you have further questions. Thank you for choosing RingCentral as your communications provider! Regards, Edgardo Camon JrRingCentral Technical Support - Supervisor

Please add Remote Control to RC Video. This feature will be super helpful in securely meeting with our clients online.

Hello there! Are you using RingCentral Video or RingCentral Meetings?If meetings, this article might help!Click this link https://support.ringcentral.com/article/1823.html to view it. Thank you!

I'm confused. Documentation says that you can configure meetings to allow giving and taking screen control - but that feature is not present.

RC Meetings has a remote control option, but not the Ring central video (all in one app)

allow the participant to gain control of the shared screen

When using RingCentral meetings we often have to use the request control feature with our client base to take over control of their computers. In times where we are doing software installations, we often have to run an app as administrator in order to do the install. As soon as we choose to run as administrator or run any application that has an administrator function to it, we lose remote control of that screen share. We would like to see a setting to run in administrator mode so we do not need to rely on the clients to click through screens we need access to. If RC Meetings will stay around it will be a good add there as well as in the new RC Video.

We have individuals located in geographically dispersed areas and it is very helpful to use RC for remote IT support. Please add Remote Control during meetings to RC Video

this feature is already in ringcentral meetings. I need to be able to let someone control my screen to sign documents

enable the control via command line interface of the "allow remote control of all applications" option in RC/RCMeetings.Additional control of the feature from the RC Admin Portal would also be nice.

Ring Central Video needs to allow the participants screen access to the host, just like Ring Central Meetings. In other words, participants should be allowed to share their screen and/or the host should be allowed to give access to the participants.