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12 results found

  1. Button for callers to stop hold music

    Patrick Mirville from Simpay requested to have a feature regarding a button to press when a caller doesn't want to hear the hold music or to stop it.

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. Change voicemail greeting through phone

    I want the option to change my voicemail greeting using any phone by dialing either the main number or my direct number.

    2 votes
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    How important is this to you?

  3. Voice Recognition Feature

    Want to have a voice recognition feature. Want to possibly add it on the account as part of an additional security measure that they have on their account/system.

    Significance of the feature : To avoid people claiming to be someone they're not and to avoid speaking/transacting to unauthorized people.

    3 votes
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    How important is this to you?

  4. View video call history for all users.

    Managers should be able to see all incoming and outgoing video calls for their employees. Currently doesn't show under Admin - Call Logs. If someone goes under Contacts - Finds the user - And clicks Start Video Call, there is no record view of this. Nothing shows in history.

    1 vote
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    How important is this to you?

  5. RingCentral APP AI Notes on Max Agent

    It would be great if AI Notes is implemented on Max Agent while RingCentral App/Dialer is a taking notes for agent easier.

    1 vote
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    How important is this to you?

  6. Notification when not signed into Ringcentral on MS Teams

    Looking for a Badge on the Ringcentral App Icon in MS Teams if the user is not signed in or there is any other Ringcentral issue.
    In our environment it goes unnoticed and therefore users can miss important calls as they are unaware and the App is not signed in or has any issues.

    1 vote
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    How important is this to you?

  7. Ability to change line 1 and line 2 presence for Deskphones

    Feature Request : ability to change line 1 and line 2 presence for Deskphones

    Details : to have the ability to change the line 2 key to allow another user to take its place or unassign it

    Current behavior : Line 1 and Line 2 is locked by default to the users

    Brand : BT Business

    7 votes
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    How important is this to you?

  8. Uploaded contacts via service web should show on the phone for incoming calls

    Uploaded contacts via service wed should show on the phone for incoming calls

    2 votes
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    How important is this to you?

  9. global conference number

    Have the option to use a toll free number as a global conferencing number for all the admin to use.

    2 votes
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    How important is this to you?

  10. Non-Unique Email Behavior

    In RingCentral MVP App contacts search capability; like when dialing a user extension number with non-unique email address; it should only show one entry with the user extension number. As of this time, it shows multiple entries since the Search feature is showing all those with the same contact email addresses. Or, one user profile will show multiple user extension numbers with one contact email address.

    1 vote
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  11. Filter "My Created Tasks" by Completed or Open

    The ability to sort/filter "My Created Tasks" category in Workspace, to show Open Tasks only, will make it easier for team members to see what hasn't been actioned, and be able to follow up.

    There is currently a check box on the right side of the tasks, this should be it's own column to allow user to sort. Should be a simple fix :)

    1 vote
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  12. Add external contacts without completing the template

    The customer requested the ability to manually add external contacts to the RingCentral app and make them available to all users without completing the template. The customer refused to fill out the template because they will be adding contacts daily.

    1 vote
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    How important is this to you?
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