860 results found
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Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions
As a law firm evaluating the RingCentral AI transcription feature, we've found that the current system automatically omits foul or explicit language from transcriptions. While this is understandable for general use, there are scenarios, especially in legal, law enforcement, or investigative contexts, where capturing the exact language used is essential for accuracy and documentation.
Please consider adding a configurable option to allow transcription of foul or explicit language, either:
- As a toggle in Admin or User settings, or
- As part of a special compliance or legal mode
This would give organizations the flexibility to choose whether or not…44 votes -
Bulk Import and Assignment of Patients for AI Receptionist Transfer by Context
We would like to request a bulk import and assignment feature for the AI Receptionist's Transfer by Context functionality.
Currently, customers managing a large number of patients may need to manually add and configure each patient individually. For healthcare providers with hundreds or thousands of patients, such as a customer managing approximately 1,000 patients, this process can be time-consuming and inefficient.
We propose adding a bulk import option, such as CSV or Excel upload, that would allow administrators to:
Import multiple patient records at once.
Assign patients to the appropriate Transfer by Context entries.
Map patient information to the corresponding…
2 votes -
AI Receptionist Log of Call Flow
I would like to see a log of all connected calls and what ultimately happened, step by step - what questions they asked Naomi, etc. This would help me know my prompts are good and I'm not missing any commonly asked questions that should be added to knowledgebase. In excel, each Q & A would be a separate column.
Also a call should be disconnected if the AI receptionist does not receive a reply within 10 seconds.
7 votes -
Deskphone Pairing and HUD features working at the same time
Managers who enable Desk Phone Pairing lose the HUD Monitor/Whisper/Barge controls. Disabling Desk Phone Pairing immediately restores them. Employees can remain paired and still be monitored, so the limitation appears to exist only on the supervisor side. Supervisors should be able to use AI Call Notes and Call Monitoring simultaneously without toggling Desk Phone Pairing.
4 votes -
AIR - External Transfer using Transfer by Context
Customer has multiple external numbers that needs to ring using the transfer by context. We created a custom rule on one of the extensions (Ext 101) to ring the numbers. However, AI receptionist still indicates the name of the extension prior transferring the call. It could be better if AI receptionist will instead state the name of the rule or give a category to select of which rule the context is intended to be transferred and AIR will indicate the name of the rule instead of the name of the extension.
11 votes -
Request to add Arabic as a supported language for the AI Receptionist
Request to add Arabic as a supported language for the AI Receptionist to better serve customers who primarily communicate in Arabic.
2 votes -
We currently don't have an option yet to change the phonetic spelling of a certain word so that the AI can pronounce the word correctly.
We currently don't have an option yet to change the phonetic spelling of a certain word so that the AI can pronounce the word correctly.
4 votes -
Allow UK English in follow-up email
In the 'Customize follow-up email' window, the language is currently only allowing American English. Can we have the option to choose UK English here?
4 votes -
Missing Transcript after Changing Role
Can have an option that USER Change Role they can still retrieved their AI Notes
2 votes -
Adding Columns to ACE
Add columns like client Name and email/phone number to the Ring Sense Interactions list
9 votes -
Coaching insight in ACE
The ability to automatically notify agents via email on a weekly or monthly basis regarding their coaching insight in ACE.
5 votes -
Being able to use Call History to train AVA. AI assistant if you could review the Call history, and right click on
as a Product improvement, it would be really helpful in the AI assistant if you could review the Call history, and right click on a statement or part of the conversation and tell the AI how this request should be routed.
2 votes -
Live call translation
We would like to have a AI feature that can translate different language to english or vice versa on a live call. AI should be able to generate a translated words on a live call like a translated closed caption
11 votes -
set up custom rule to filter calls coming from caller ID with the same area code and starting number.
set up custom rule to filter calls coming from caller ID with the same area code and starting number.
sample:
(765.464.****)
2 votes -
Negatively score long hold times
Currently, the scorecard does not take into account how long the caller was placed on hold by an agent. I have an agent call that was graded an 8, but the caller had been placed on hold for over 4 minutes. That should be a negative/detriment to the score. I want to propose the ability to add a criteria that if the caller was on hold over x minutes, dock the score.
6 votes -
AI receptionist key presses
The AIR (AI Interactive Response) system now allows customers to add a dual-option key press menu, functioning exactly like a standard IVR.
Key Features:
Hybrid Navigation: Callers can either speak naturally to the AI or use their dial pad (e.g., "Press 1 for Sales").Direct Routing: Key presses instantly forward callers to specific extensions, call queues, external numbers, or voicemails.
Flexibility: Great for callers in noisy environments who prefer touch-tone buttons over voice commands.
4 votes -
Configurable Response Delay for AI Receptionist (Prevent Interruptions)
Description:
I would like to request a feature enhancement for the AI Receptionist to allow configurable response timing. Currently, the AI tends to respond while customers are still speaking, which can interrupt the conversation and negatively impact the customer experience.It would be highly beneficial to have an option to set a delay (e.g., 3–5 seconds) before the AI responds after detecting silence. This would ensure that customers have fully completed their statements before the AI provides a reply.
Use Case:
In real customer interactions, there are often brief pauses while the caller is thinking or speaking. Without a configurable…6 votes -
automatic call recording
Currently, when Automatic Call Recording is enabled, the system plays the recording announcement at the start of a call. However, if that call is placed in Call Park and then retrieved, the announcement plays a second time to the caller.
We are requesting a setting to disable or modify the 2nd announcement specifically for calls retrieved from Park. The system should recognize the existing recording session and avoid interrupting the conversation with a redundant notification. This will provide a more professional and seamless experience for customers while maintaining the initial legal compliance notification.
7 votes -
Rerun scorecard in ACE
If a scorecard has already been used to review a call and the scorecard is updated with different questions, after the fact, there should be option to re-run the call through the scorecard to get a more accurate grade.
2 votes -
Add opt-out for AI Notes/transcription
Add the option for callers to opt-out of AI Notes/transcription in the IVR menu. Currently, the only way to turn off AI Notes is either globally or manually by the agent, which is error prone due to it being a manual process.
3 votes
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