779 results found
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verification of staff online
I need better access/data capture to understand when my staff is logged in.
1 vote -
Configurable Data Retention Period for all AI tool
Allow administrators to set and manage the data retention period for all AI tools
Organizations may have different compliance or data governance policies. The ability to configure how long AI data are retained helps meet internal data lifecycle requirements or external regulatory obligations.
Set custom retention period (e.g., 30/60/90 days or custom date).
5 votes -
AI Notes in Microsoft Teams Embedded RC App
AI Notes in Microsoft Teams Embedded RC App where user can take notes during meetings or call.
6 votes -
AI receptioninst to have the ability for callback
For AI receptionists to have the ability to callback whenever the cx leave a voicemail and requests a callback, or if there is a missed call.
1 vote -
RingSense Tracker - New Context
Once a new context is created for a tracker, it should be automatically available when this new context needs to be used for a different tracker.
4 votes -
RingSense Trackers: please add clone or duplicate option
RingSense Trackers: please add clone or duplicate option.
4 votes -
Training and Custom Logic
There ought to be more functionality for teams to inject custom logic and training.
Examples:
- Never Say...
- Talk About...
- When asked about (enter context, keywords, just like transfer by context)... Respond with...
- Be more specific about whether employee names should be stated specifically in the call or avoided altogether
5 votes -
Score card Comment
for every questions in the "Scorecard" tab that's answerable by Yes or No should allow users(auditors) to place comments or supporting information on the particular question.
1 vote -
Call Notes / Transcriptions for a call that was picked up from a Parked Location
When a client calls in and the phone is answered by a receptionist, Parked and subsequently picked up by the legal team their are no call notes. This is a huge benefit to using this software - Call Notes. I would like to see this to be made possible in the near future.
1 vote -
Alex is not a male
Alex is not a male
1 vote -
AI Agents Retry Logic for Rule-Based Actions
We would like to request the ability to implement retry logic within AI Agent rule-based actions. Currently, when a rule fails to execute successfully (e.g., input not recognized, transfer failure, or timeout), the system does not consistently retry or provide configurable fallback handling.
This feature would allow administrators to:
Configure the number of retry attempts for each rule
Define retry conditions (e.g., no input detected, failed transfer, invalid response)
Customize retry prompts or messages
Set fallback actions after retry attempts are exhaustedAdding retry logic would improve reliability, reduce failed interactions, and enhance the overall user experience when using AI-driven…
1 vote -
AI receptionist Calendar
Enable Calendar on AI receptionist
6 votes -
Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.
Currently, when a manager is assigned to agents in RingSense, the Coaching Insights data for the current month is not immediately visible or may take time to populate. This delay can hinder supervisors from gaining timely visibility into their team's performance and coaching opportunities, especially when organizational changes occur mid-month. Ensure that once a manager is assigned to one or more agents, Coaching Insights data for the current month becomes available immediately, without needing to wait for the next data refresh cycle or month-end.
14 votes -
AIR backup Ext
AI Receptionist: Allow call queue extension to be use as backup extension
as per Engineering Team
AIR does not support this feature for now, only user extensions can be used as backup ext.
6 votes -
Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature
My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).
As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…
21 votes -
integrating gohighlevel to ai receptionist
Please make the ai receptionist able to integrate gohighlevel crm so we can use the lead capture feature and automatically send the lead information to the gohighlevel crm and create an opportunity.
1 vote -
Uniform layout of RingSense for MS Teams and Salesforce
The current UI layout (tab order, insight placement, and data visualization) varies between the MS Teams and Salesforce integrations. This inconsistency causes navigation friction for users who switch between these platforms throughout the day.
Proposed Solution
Introduce Global UI Templates within the RingSense Admin Portal that allow administrators to:Synchronize Layouts: Force a identical tab order (e.g., Summary > Insights > Transcript) for all integrations.
Centralize Configuration: Design a "Master View" that applies the same CSS/component layout to both the MS Teams embedded app and the Salesforce side-panel.
Consistent Mapping: Ensure CRM-linked fields appear in the same location regardless of…
1 vote -
mask sensitive info from transcript and ai notes
I've discussed this at length with multiple support reps and I've confirmed that when you set up call masking in RingSense, that it only masks the audio recording, and does not mask the transcripts and AI summaries.
This is a major security concern as sensitive customer information such as credit cards needs to be masked from everything, not just the audio. For compliance with PCI DSS, the call masking logic needs to be changed so that transcripts and AI summaries are masked as well as the audio recordings. This is a HUGE security and legal issue.
18 votes -
Ability to to modify Interaction Summary and Filters
When a call is received, please note that the interaction summary may take some time to populate after the call ends. This delay is expected as the system processes the call details.
Additionally, the available filters in the interactions section (such as Coaching and Scorecard) are part of the default system design. At this time, these filters cannot be removed or customized.
1 vote -
AI Receptionist_ Speed of response
Customers feedback is that during the conversation between the caller and the receptionist, the AI Receptionist, would take a while to respond. Then, at the end of the conversation, when the caller says thank you, the AI would say, "let me check that for you" before having a closing remarks.
14 votes
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