831 results found
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Export Details/Data
I would like to be able to export the scorecard details, please see below for reference. Thank you!
10 votes -
Automatically fill up message template with information
"Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,
Dear XXX, I would like to...
The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."
2 votes -
RingSense: Payment/Plan Option to extend 1yr Call Retention
The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.
33 votes -
transcribe 2 language
I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.
1 vote -
call monitoring
Toggle permissions within Call Monitoring.
For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.
As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.
Finally, when having a conference call, it does…
2 votes -
Create deals without having a CRM connected
Allow admins/managers to create custom deals when there is no CRM
Integrations connected.5 votes -
Show all Scorecards in RingSense calls regardless of call category
Currently, the system is designed to display scorecards based on the call category.
It would help if the system has the ability or option to show all scorecards for every call, regardless of the call category.3 votesWe’re excited to announce that, based on your feedback, RingSense now supports displaying all scorecards, irrespective of the call category. The scorecards are sorted by default by the scorecard targeting filters.
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Multiple Language support for AI Live Transcription (Portuguese)
Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.
2 votes -
Option to permanently remove access for RingSense on the RC App
An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.
2 votes -
Organize AI Receptionist FAQs by Categories or Topics
The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.
1 vote -
Imprint date, time, and duration in AI Notes.
For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).
1 vote -
Deley option in releasing comments
Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.
1 vote -
Integration with Brivity CRM
Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.
1 vote -
Turn off call recording disclaimer for specific users
The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."
1 vote -
brivity
Can we please have and integration for "Brivity" our real estate CRM? Brivity.com
1 vote -
Free call transcription for more than 30 minutes.
A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.
2 votes -
RingSense agent performance report
have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores
1 vote -
Ability to turn off the summarize unread messages across the entire organization
We would like to turn off the "summarize unread messages" option across our entire company.
1 vote -
Reduce Call drop Rate
Reduce the dropped call rate by the AI receptionist.
1 vote -
RingSense: Ability to export "Next Steps" on a CSV or PDF file
we should have a feature like this for easy export instead of doing copy paste
4 votes
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