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AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

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How can we improve RingCentral?

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663 results found

  1. ACE: option to remove a survey/score on an interaction

    we need an option to remove a score/survey on an interaction.

    1 vote

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    New  ·  0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
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  2. integrating gohighlevel to ai receptionist

    Please make the ai receptionist able to integrate gohighlevel crm so we can use the lead capture feature and automatically send the lead information to the gohighlevel crm and create an opportunity.

    1 vote

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    New  ·  0 comments  ·  AIR (AI Receptionist)  ·  Admin →
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  3. Uniform layout of RingSense for MS Teams and Salesforce

    The current UI layout (tab order, insight placement, and data visualization) varies between the MS Teams and Salesforce integrations. This inconsistency causes navigation friction for users who switch between these platforms throughout the day.

    Proposed Solution
    Introduce Global UI Templates within the RingSense Admin Portal that allow administrators to:

    Synchronize Layouts: Force a identical tab order (e.g., Summary > Insights > Transcript) for all integrations.

    Centralize Configuration: Design a "Master View" that applies the same CSS/component layout to both the MS Teams embedded app and the Salesforce side-panel.

    Consistent Mapping: Ensure CRM-linked fields appear in the same location regardless of…

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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