535 results found
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Integrate ChatGPT with Ringcentral
I wanted to share something with you that I think could really improve the quality of our call summaries.
Below, you’ll see a comparison between the AI-generated summary from RingCentral and the version generated through ChatGPT using the exact same transcript.
The RingCentral summary gives a brief recap and task list — which is fine for quick reference — but it lacks depth and context. It misses the nuances of the conversation, like tone, client sentiment, investment rationale, and next steps in detail.The ChatGPT version, on the other hand, reads much more like a professional client note. It includes:
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2 votes -
1 vote
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AI Voice Prompt/Announcement to be played before the call is connected to the receiver of the call
Amy wants a feature wherein she has the ability to have the AI Voice Prompt/Announcement to be played before the call is connected to the receiver of the call. Essentially she wants to freely change how AI Voice Prompt/Announcement is played in the system.
3 votes -
Enchanced voicemail transcript
Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense. Sometimes the customer is getting a weird transcript which is very alarming. Not alone, it is a medical industry that received a weird message
" "I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good…
4 votes -
Feature Request – Administrative Access for RingCentral Support in RingSense
Description:
We would like to request that RingCentral support be granted administrative access to RingSense environments. This enhancement would allow support engineers to assist more efficiently in situations where the customer-side admin is unavailable, new to the system, or unfamiliar with specific configurations.Business Justification:
Due to recent changes in our organizational structure, there has been an impact on the availability of experienced RingSense administrators. Granting administrative access to RingCentral support would help ensure faster resolution of issues and reduce dependency on customer-side resources for routine permission or role updates.Proposed Benefit:
Faster issue resolution in RingSense cases
Reduced dependency…
1 vote -
Feature Request: RingSense report downloads/exports do not always include corresponding columns to the set filters.
All RingSense exported reports should include columns with filter titles and filtered results. Currently filtered settings do not always correspond in the exports, or are missing entirely. The export detail should match and identify what filters were set prior to exporting the report. i.e. if Sentiment has been filtered to include only negative sentiment, a column titled sentiment with the individual call detail results including negative in that column. should be included. Exports missing filters and filter results descriptions are difficult to share with other stakeholders since they do not include the set parameters of the filter choices. see case…
1 vote -
Export/Print Option for Monthly Coaching Insights in RingSense.
We would like the ability to export or print the Monthly Coaching Insights from RingCX, ideally to Excel or PDF format. This would allow us to keep records of performance feedback shared with agents, support follow-up coaching sessions, and maintain internal documentation.
3 votesWe've introduced a new report called development plan report. This report should give you the capability to export the monthly coaching insights data for all your agents.
You can find more details here - https://support.ringcentral.com/article-v2/Using-reports-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US
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The ability to export call records along with any comments or feedback added by either admins or agents.
We’d like the ability to export calls that have user-added comments or feedback in RingSense, specifically for individual agents. This would help us retain records for coaching and performance follow-ups.
2 votes -
Integrate/Include Email as a Supported Digital Channel in RingSense for CX
Email is a fundamental RingCX digital channel type for customer interactions on RingCX.
We propose that Email be implemented and included as a fully supported digital channel for analysis within RingSense for CX.
This is an essential addition for two key reasons:
It enables truly comprehensive customer journey analysis, providing a complete picture across all digital interactions from clients being handled by agents on RingCX.
It allows customers to fully realise the value of RingSense for CX by incorporating this critical dataset for completeness of insights.
Thank you for your consideration.
8 votes -
Option in AIR to collect caller information and send it to internal company group chat
We want to have the option or skill in AI receptionist to collect caller information and send it to internal company group chat
1 vote -
RingSense AI Review Scorecard enchancement
Requesting additional features and improvements for the RingSense AI Scorecard Review tool to enhance usability, accuracy, and workflow efficiency for both supervisors and agents.
These enhancements will improve the efficiency of QA processes, provide clearer insights into AI scoring, and strengthen collaboration between supervisors and agents, resulting in better coaching outcomes and agent performance tracking.
1 vote -
Coaching tab
I can see a total of Agents whose feedback was shared with them and a total of the agents who reviewed it. However, a report that shows (Agent name) which agent viewed it and which ones did not would be most helpful compared to aggregate totals.
1 vote -
AI Monthly coaching insights
When your team members view their monthly AI coaching insights, it would be great if as managers we could be able to identify who has read them and who has not.
6 votes -
Forwarding of calls from user extension to AI receptionist
Enabling call forwarding from the user extension to an AI receptionist
8 votes -
Autologging the AI transcript in RCX
I have a client that requested to have the AI transcript automatically added to a customer service reps RCX interface rather than having to manually copy & paste it each time. Client is hoping for an ETA on this, if possible.
1 vote -
Unlimited AI Receptionist Plan
Currently, the AI Receptionist minutes run out too quickly and become very costly for businesses. I believe there is a great opportunity for you to create an affordable unlimited plan.
By offering unlimited usage at a fair price, more businesses will adopt your service, increasing your customer base and making your product more competitive compared to other providers. This would make your solution more attractive, scalable, and sustainable for both small and growing companies
1 vote -
Unlimited AI Receptionist Plan
Unlimited AI Receptionist Plan
Currently, the AI Receptionist minutes run out too quickly and become very costly for businesses. I believe there is a great opportunity for you to create an affordable unlimited plan.By offering unlimited usage at a fair price, more businesses will adopt your service, increasing your customer base and making your product more competitive compared to other providers. This would make your solution more attractive, scalable, and sustainable for both small and growing companies.
2 votes -
Scoring
It would be appreciated if the score for calls did not need a human to review the call to complete the scoring. Most of our calls have only a partial score and require a person to go in and review the call to add the score for those sections. This creates more work for the people involved rather than simplifying by having the AI score the whole call and allowing us to focus on where the AI has identified the need for improvement.
1 vote -
fax
Add user-defined tags to faxes: Please add the ability to add custom tags to faxes
1 vote -
Add email address to the AI notes summary
Mike requested an enhancement to AI notes. currently, after client calls, RingCentral emails notes with the contact's name and phone number, but not the email address. He’d like the email address included so their Cirrus Insight Outlook plug-in can automatically match the call notes to the correct Salesforce contact, saving time and manual effort.
1 vote
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