535 results found
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Improve AI Receptionist Transfer by Name Functionality
Summary:
Currently, to ensure proper call routing, our team must add and maintain custom rules for every employee across all AI Receptionists. This is time-consuming, not scalable, and does not align with the intended functionality of transfer by name.Request:
We request that the AI Receptionist be enhanced so that transfer by name works correctly without the need for custom rules for each employee. The system should automatically recognize active users by name across all AI Receptionists, improving efficiency and ensuring a consistent caller experience.Benefits:
Reduces administrative overhead of manually managing custom rules for each user.
Ensures transfer-by-name functionality…
3 votes -
Language
Currently we have configured English and Spanish languages in RingSense Organization settings, but we want support for the following languages, 1. Hindi 2. Gujarati 3. Russian 4. Polish 5. Arabic 6. Creole
Please look into it and try to add support for the requested languages, it will be helpful for our business needs.
1 vote -
AI Receptionist - Ability to disable transfer confirmation message
AI is always asking a confirmation "Got it, I'm preparing to assist with your sales inquiry. I can transfer you to our sales team. Would you like me to do that?" before the transfer.
A setting to remove this confirmation message to transfer the call directly after triggering the context rule would be more efficient.2 votes -
Separate AI permission settings for roles in RingEX
Customer wants Separate permission sets for the AI tab in RC admin portal. Allow user with designated permissions to access the RC AIR portal.
They would also like to see a way to export RC AIR call transcripts and send via email that I designate as such.
4 votes -
AIR backup Ext
AI Receptionist: Allow call queue extension to be use as backup extension
as per Engineering Team
AIR does not support this feature for now, only user extensions can be used as backup ext.
6 votes -
send or forward transcriptions
send or forward all call transcription by the admin to himself, to another user or to an external contact
1 vote -
Add AI transcription to desktop phone calls and recorded calls
Currently, only calls made through the app are transcribed and summarized with AI assistant. You should add this feature to calls made with a desktop phone, certainly if the app is open on your computer. At the very least, you should be able to send recorded calls to the AI assistant and get a summary in return
2 votes -
AI Receptionist to ask and gather information
AI should have the abillity to ask questions and gather data that can be useful for some company that involves scheduling or booking. Once information is obtain it will be sent to users
5 votes -
log in and log out history should be accessible to agents
Agents should have access to their log in and log out history, especially when its needed for timesheet purposes.
2 votes -
AIR_to have a Separate Connecting Message based on the triggered word
AIR_to have a Separate Connecting Message based on the triggered word
1 vote -
Confirmation before ending call
In order to remain on call when you accidently try to close the RingCentral app web page, add a pop-up to confirm you want to end the call. if not, return to the call.
2 votes -
Contact Name AI Note Rename
• Requesting a feature to edit or rename contacts directly in the AI notes.
-requesting a feature to Update Contact Names for AI Notes:
on how to edit a contact's name and have that change reflected in the corresponding AI notes.3 votes -
Multi-Lingual Dial-in Conference Welcome Greeting Option
The ability to change the preferred language of the welcome greeting for connecting to the dial-in conference.
Welcome to RingCentral/Partner Conferencing. Please enter your access code followed by #"
1 vote -
automatically take notes of the conversation so we can refer back to them if needed
Let AI take notes that we can refer back to when needed, and that we can see in real time while still on the call. Noting the entire conversation for the duration of the call
1 vote -
Automatically Sync SMS and voicemail to RingSense and Integrated CRM
It would be more productive if the SMS and voicemails received in RingSense should also show on the customer integrated CRM.
1 vote -
For the opt in feature sms be able to enable this and lock it account wide
Have a feature that will allow the admin to lock the Opt-in feature 'on'or checked for the whole account so other users cannot disable this when sending SMS.
2 votes -
simple AI to integrate to RC
integrate simple AI into RC
1 vote -
AI Receptionist back-up extension
It would be a really nice addition if we can have our existing Call Queue/s as a back-up extension for our AI Receptionist. Having it in the Skill "Transfer by context" is a good thing already. But having it as a back-up extension would be much more helpful in times that the AI cannot rely on the context. Hoping to see this feature added in the future.
2 votes -
Add Chat GPT in voice mode as an extension so that we can call the extension.
Add Chat GPT in voice mode as an extension (or so that we can call the extension in office or remotely without the need for computer access.
1 vote -
create a limited feature license that only features SOME of the modules, without spending so much on a standard license
Create a more limited license to access certain "modules" of the product.
For my use case, I don't need all the features available. I need to be able to easily search for calls, but not all of the analytics and monitoring that is available across the platform.
1 vote
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