821 results found
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RingCentral AIR Pro Executive Intelligence Dashboard powered by RingCentral ACE / AI QM Interaction Analytics
Proposal: Approve the development and implementation of the RingCentral AIR Pro Executive Intelligence Dashboard powered by RingCentral ACE / AI QM Interaction Analytics.
Scope: Centralize all AIR Pro interaction telemetry within RingCentral ACE / AI QM Interaction Analytics ("IVA Insights"), configure the 3-tier containment framework, and establish automated executive ROI, intent mapping, and sentiment reporting directly within the native RingCentral analytics platform.
5 votes -
Support Adding Similar Languages
Support Adding Similar Languages
Currently, the system does not allow two similar languages to be added. This limitation creates challenges for users who need to support multiple closely related languages or language variants.
I would like to request an enhancement to allow the addition of similar languages where needed. This would provide greater flexibility and improve support for multilingual use cases.
Thank you for considering this request. I would appreciate it if this could be reviewed for a future update.
1 vote -
Mass export of call trascripts
The ability to mass export call transcripts from a range of dates
1 vote -
Custom Recipient Selection & Follow-Up Options for Feedback Requests
Currently in ACE You cannot choose who reviews your call. Feedback requests are automatically assigned only to direct managers, making it impossible to send requests to different managers or supervisors.
Request: Add a "Request Feedback From" dropdown so agents can select specific managers/supervisors, or peers.
2) Currently in RingCentral ACE you cannot request additional feedback. Once feedback is complete, there is no option to ask for follow-up feedback or reopen the feedback thread for the same call.
Allow users to submit a follow-up feedback request on an already-reviewed call, complete with a note field (e.g., "Can you double-check timestamp 02:15?").
7 votes -
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
1 vote -
ai receptionist
i would like for AIR to have an built in settings to adjust speech speed for when on actual calls
1 vote -
Granular ACE Permission Levels with Restricted Call Data Access
We would like to request the ability to configure multiple levels of ACE management permissions while maintaining strict control over access to call data.
Currently, the permission model does not allow organizations to create three distinct levels of ACE administrators or managers with different administrative capabilities while ensuring that each level can only view the call data relevant to their assigned scope.
The requested enhancement would allow administrators to:
Create multiple (e.g., three or more) ACE management permission levels.
Assign different administrative capabilities to each level.
Restrict access to call recordings, analytics, and other call-related data based on assigned users,…14 votes -
set up custom rule to filter calls coming from caller ID with the same area code and starting number.
set up custom rule to filter calls coming from caller ID with the same area code and starting number.
sample:
(765.464.****)
2 votes -
More Accurate and Comprehensive AI Transcript
More Accurate and Comprehensive AI Transcript that can capture detailed information that filters other inaudible noises and can capture accurate transcription of the call.
1 vote -
Correctly Identify Conversation Parties
It would be nice if the RingWem summaries would corretly identify the parties on a call. The customer and agent are frequently mixed up in the summaries. I can read the transcript and see that RingWem has the correct party, but then inexplicably mixes them up when summarising.
1 vote -
Configurable Auto-Fail Questions for QA Scorecards
Please add the ability to designate specific QA scorecard questions as "auto-fail" criteria. If an agent does not comply with a question marked as auto-fail, the entire scorecard should automatically score as 0, regardless of performance on other questions.
This is needed to properly enforce critical compliance requirements, including:
HIPAA
Florida call recording law
PCI-DSSCurrently there's no way to flag these items as non-negotiable within the scorecard itself, which makes it harder to consistently enforce zero-tolerance compliance standards across QA evaluations.
4 votes -
edit the automated text templates or date formatting rules used by the RingCentral AI Assistant/Notetaker.
In the RingCentral Notetaker, can the date format be updated to be grammatically correct? There should be a comma after the year. "Here's the notes of your call with Natalie Grover (806) 781-5697 on Friday, July 17, 2026 at 12:11 PM:"
2 votes -
Conversational AI Receptionist SMS Handling
Enable AI Receptionist to autonomously handle full, conversational SMS inquiries on main lines rather than just sending static booking links or follow-ups.
5 votes -
Granular Admin Controls for ACE Icon Visibility in RingCentral App
Component:
RingCentral AppCurrent Behavior:
The ACE icon visibility is controlled strictly by an account-wide setting. Turning this setting on enables the ACE icon and its functionality for all users globally, while turning it off disables it entirely for the entire account. There is currently no option for selective deployment.Proposed Behavior:
Introduce granular admin controls that allow administrators to enable or disable the ACE icon based on user roles (e.g., Admins, Supervisors, Agents), specific departments/custom groups, or individual users. If disabled for a specific user or role, the ACE icon should be completely hidden from their RingCentral app interface.7 votes -
AI Receptionist Transfer Context Document Upload and Copying / Duplicating Agents
There should be an easy way to copy/duplicate an agent that may already have large amount of context built into it. I would hate to have to re-type the 40+ context sections we added for each agent.
There should also be an easy way to upload a txt document with different paragraphs that can easily upload large amounts of context.
1 vote -
Add opt-out for AI Notes/transcription
Add the option for callers to opt-out of AI Notes/transcription in the IVR menu. Currently, the only way to turn off AI Notes is either globally or manually by the agent, which is error prone due to it being a manual process.
3 votes -
need bi-directional sms chat capability
need bi-directional sms A! receptionist chat capabilities
1 vote -
AI Receptionist: After-Hours Scheduling & Unresolved Call Fallback to Message-Only Extension
The customer needs the ability to schedule the AI Receptionist to answer all incoming calls during After Hours. If a caller asks a complex question that the AI cannot resolve or understand, the AI should seamlessly route the call directly to a designated Message-Only Extension (voicemail box) instead of dropping the call or attempting a live transfer.
5 votes -
Turkish Language support for AIR and ACE
We would like to formally request support for the Turkish language across the RingCentral platform.
Our law firm serves a large Turkish-speaking client base in the United States, and many of our employees communicate with clients in Turkish every day. Adding Turkish language support would significantly improve usability and accessibility for both our staff and our clients.
Specifically, we would like to request:
Turkish support for voicemail transcription.
Turkish support for AI call transcription and summaries.
Turkish support for live captions during meetings and calls.1 vote -
Disable User Ability to Turn Off and On AI Call Notes
Disable the User's Ability to Turn AI Call Notes On and Off. Only the admin can turn on and off the setting on the admin portal.
1 vote
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