868 results found
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Bulk Import / Contact Group Integration for Custom Answering Rules
Currently, when creating a Custom Answering Rule, administrators and users must manually add caller phone numbers or extensions one by one. There is no option to upload a list of numbers via CSV or select an entire Contact Group (such as a specific "VIP Customers" or "Spam List" group) to apply to the rule's conditions.This feature request proposes adding a "Bulk Import" or "Select Contact Group" option directly within the Callers setup phase of creating a Custom Rule.
5 votes -
Bulk Import and Assignment of Patients for AI Receptionist Transfer by Context
We would like to request a bulk import and assignment feature for the AI Receptionist's Transfer by Context functionality.
Currently, customers managing a large number of patients may need to manually add and configure each patient individually. For healthcare providers with hundreds or thousands of patients, such as a customer managing approximately 1,000 patients, this process can be time-consuming and inefficient.
We propose adding a bulk import option, such as CSV or Excel upload, that would allow administrators to:
Import multiple patient records at once.
Assign patients to the appropriate Transfer by Context entries.
Map patient information to the corresponding…
2 votes -
Direct Approach
The caller would like the AIR to take a more direct approach when assisting customers. Instead of requiring customers to go through the AI FAQs, the AIR should directly address their inquiries and provide the relevant information.
If a customer requests to speak with a specific person, the call should be automatically transferred to the appropriate individual. Similarly, when customers ask specific questions, the AIR should provide the answers and necessary details directly rather than directing them to the AI FAQs.
Overall, the caller would prefer a more direct and efficient approach to handling customer inquiries.
4 votes -
ACE Integration to ServiceTitan
ACE AI transcription to automatically connect and integrate with ServiceTitan, making transcriptions available for all calls inside ServiceTitan records.
1 vote -
Display AI Receptionist Lead Capture Answers Before Transfer by Name Calls Are Answered
When AI Receptionist uses Lead Capture and then transfers a caller to a specific person using Transfer by Name, the information collected from the caller is not shown to the receiving user before they answer the call.
We would like the RingEX incoming call screen to display the information collected by Lead Capture, such as the caller’s name, company, and reason for calling, so the recipient can see it before answering.
This would help users understand who is calling and why before accepting the call.
3 votes -
calls should indicate when they are placed on hold and for how long
calls should indicate when they are placed on hold and for how long. this is a pretty basic feature, i cant believe you guys dont even show that the call was placed on hold.
additionally, on the call details page it doesnt allow you to copy the phone number of the patient or the company when you click on 'participants' on the left side of the screen (screenshot attached). you have to read it and type it. unbelievable.
1 vote -
Request to add Arabic as a supported language for the AI Receptionist
Request to add Arabic as a supported language for the AI Receptionist to better serve customers who primarily communicate in Arabic.
2 votes -
AI Recptionist Warm Transfer
Wanted to have AI Receptionist to forward captured information from a caller to the receiving party.
6 votes -
Missing Transcript after Changing Role
Can have an option that USER Change Role they can still retrieved their AI Notes
2 votes -
Barging in on AIR
So if the client calls in, knows who they want to talk to, and says the person's name, they should be transferred to that person instead of listening to the full AIR greeting.
1 vote -
AI Chat Bot
I would like a Ai chat bot that I can discuss calls with. I can help me develop quick coaching messages for my team develobed from the overall call revie and my feedback. That way I can take notes durring the call, and with a push of a button, develop that into a coaching message for my. team. I currently do this by taking the transcript and my call notes and putting them into chatGPT. It evealuates my notes and the call, makes coaching suggestions I missed, and writes a concise coaching message I can share with my team via…
1 vote -
AIR Minutes Usage Threshold Notification
When the AIR Minutes has been 80% used, an email notification should be sent to the customer so they can adjust their call handling and prevent over charges. Have the freedom to choose if they would like boosters to apply.
3 votes -
interrupt
Allow the caller to interrupt duing verbal options. Currently the caller must wait until the receptionist is finished speaking to act on the verbal prompt options. Other (not RC) systems I've called in to that have a verbal response system allow the caller to interrupt the computer receptionist to perform a previously mentioned action. I've listened to several of our recordings and on many of them, the caller tries to interrupt the receptionist with a respons, without success, and ends up having to repeat themselves at the end.
1 vote -
for ACE system, we use it to verify orders of
we have many vendors and we have many clients. when im listening to a call between one of my sales reps and a vendor in regards to a clients order, there is always most certainly multiple calls happening over the course of days or weeks, I need to quickly find and slide over to a related call between any of my staff and that vendor. based on keyword history which i normally have to find manually to cross reference and find the related call to close out any loops or ensure the flow closed out correctly for out customer.
ive…
1 vote -
Not require a comment on manual scorecard scoring
It's super annoying to have to type a comment every time i review a field that AI missed on the scorecard. If i want to just select NO then let me do it. or at least have an option to disable that. It's making things take way too long.
7 votes -
Change SMS Content Sent by AI Receptionist
To have ability changing the actual "text message content" that will be sent to the customer once schedule has been confirmed. Current setting is defaulted to provide appointment details but I hope we could customize it for use-cases such as adding self-help options via URLs & etc...
6 votes -
Request: Set up In-App Call Scripts in RingCentral
I’d like to request a feature setup in RingCentral that displays a custom opening greeting/script on the screen for agents to read during incoming calls.
6 votes -
Being able to use Call History to train AVA. AI assistant if you could review the Call history, and right click on
as a Product improvement, it would be really helpful in the AI assistant if you could review the Call history, and right click on a statement or part of the conversation and tell the AI how this request should be routed.
2 votes -
Add Option to Delete User Profile Photo
Provide users and administrators with a native mechanism to delete an uploaded profile photo within the RingEX application and Admin Portal, automatically reverting the user's avatar back to their default extension initials.
8 votes -
Expand RC Glip AI “Summarize” to support selectable time ranges (not only Unread)
Please add the ability to summarize messages by selectable time range, not only Unread. Suggested options:
Unread (keep as default / current behavior)
Today
Yesterday
Last 7 days (or Last week)
Custom time range (start date/time – end date/time)
Suggested UX:Keep single-click = Summarize Unread.
Add a dropdown/secondary menu on the summarize icon (or show options when there are no unread messages) to choose Today / Yesterday / Last 7 days / Custom.
For Custom, allow selecting a start/end date-time and summarize messages within that interval.
The generated summary should indicate which time range was summarized.
Why this is…1 vote
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