639 results found
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AIR Response Delay - Immediate Need
AI Receptionist response delay should be integrated as immediately as possible. 3-4 seconds should be enough time for most people to naturally pause in their speech as they think about what they want to say next. That said, I've seen another request here for 5 seconds so it would help if this were an adjustable feature.
Without much programming on my part, the AI response time was absurdly short, interrupting literally every single time I said something (sent a recording to ring central support). With more programming (more FAQ information and documents loaded and assigned to the AIR) the response…
1 vote -
call transcription in ringcentral app when calls are made through salesforce
Unable to easily view the call transcript when calls made thru salesforce.
A user who had ACE, can see an option to view the transcript where the other users who doesnt have ACE cant see the transcript when calls are made thru salesforce.It could be better if the calls made thru salesforce or RC app are available to be viewed and access still thru RC app.
1 vote -
Include the call's duration to be included in the AI notes call summary that are emailed following a call
After a call is ended, an email is sent to the user with call summary using AI notes. Currently, the duration of the call is not in that email. It would be tremendously helpful if it was indicated with the call information.
1 vote -
US and UK license on the same user and switch outbound caller ID
The customer has a US and UK license and wants to switch between numbers on the same extension for outbound caller ID
1 vote -
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1 vote
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Enhanced Reporting Filters for Human-Scored Interactions and Custom Sharing Options
Advanced Filtering for Human-Scored Interactions in ReportsThe user's primary frustration is the inability to isolate calls that have been manually reviewed and scored by a human within the main reporting module. Request: Add a filter to the Reports Module that allows users to select interactions based on their scoring status (e.g., "status: scored by a human").
Problem Solved: Currently, users can see this filter in the "Interactions" view, but it is missing from the "Reports" module. Without it, the system exports thousands of AI-scored calls in Excel files, making it impossible for users to efficiently pull only the specific manual…
1 vote -
appointment booking
I want to change my current email to a different email in my AI booking option
1 vote -
Have call recording mimic that of Ring central. If set to stay with Caller have the recording stay with the caller
Have call recording mimic the setting set in Ring central. If set to stay with Caller have the recording stay with the caller. If set to stay with agent have recording stay with agent.
1 vote -
Ability to edit text template
For AIR + Ability to edit text template.
1 vote -
AI announces Itself
I made a phone call with one of my usual clients a local hospital. During the phone call a social worker did not feel comfortable with the AI recording system and asked if it is secure line because of HIPPA Rules and did not continue the conversation.Hopefully a recording can be added stating “ For quality assurance AI is taking notes on a secured system and or line” Thank you for your attention to this matter.
1 vote -
AI Lead Management in the RingCentral App
Currently, leads captured by the AI Receptionist (AIR) require users to leave the main interface and log into the Admin Portal or a CRM, which creates friction and slows down follow-up times. I propose adding a dedicated "Leads" tab directly within the RingCentral desktop and mobile apps, allowing users to view AI-captured responses, read call summaries, and initiate immediate call-backs or texts without switching platforms. Integrating this workflow natively would significantly improve "speed-to-lead" and make AIR a more powerful, cohesive tool for daily business operations.
1 vote -
metric prividing average rings to answer calls
Be able to know how long it is taking for team members to answer the phone by providing a metric that measures average rings to pick up
1 vote -
ACE: Include in Trackers and Coaching the data from the interaction where my team is not considered as the host
Currently, if there are more than one employees in a meeting, the employee's data (not the host of the meeting) is not reflected in Trackers and Coaching menus.
1 vote -
Create an option within the call script to move the post script summary do a different position in the script.
Currently, there is a post script summary that shows for users at the end of the script. However, if a call is requeued, like to a post call survey, the summary doesn't come up for the user. I would like to populate this post script summary earlier in the script to enable the last page of the script to stay as a button for requeuing to the survey
1 vote -
call forwarding from AI to a external number ,costumer want to see if the call comes from AI or a private call
Costumer like to see when Ai transfer a call to his non RingCentral number if this is a AI call or a private call . As for now only a number showed up .
1 vote -
automatic notify for the frustrated customers via email
automatic notify for the frustrated customers that are under tracker via email
1 vote -
Ability for the AI to read the Transcription.
Requesting information about when the transcription was made after a call. There is a play button, and then the AI will read the transcription.
1 vote -
AI to Filter Calls and Text Messages
An intelligent filtering system that can automatically analyze and categorize inbound calls and SMS messages based on predefined criteria such as spam detection, keywords, caller behavior, or custom business rules.
What We Are Looking For:
Ability to automatically identify and block or flag suspected spam calls and messages
Keyword-based filtering for SMS (e.g., route, tag, or auto-respond based on message content)
Customizable call screening rules (e.g., send certain calls directly to voicemail or specific users/queues)
Smart categorization (e.g., sales inquiry, support request, vendor call, etc.)
Option to auto-respond to certain message types using AI-generated replies
Reporting/analytics on filtered interactions
1 vote -
AI Notes for One-Party Consent States Only
I’d like to request a setting that allows AI Notes to generate notes only for calls in one-party consent states and not in two-party consent states.
1 vote
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