640 results found
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Suggest calls to a deal
Sometimes people dial in, use a different name / email, etc when joining a meeting. Currently deal linking is tied to those contacts on opportunities.
If it could also suggest calls to link to a deal based upon title, similar participants, topics discussed, embedding scores.
Have these show up faded out in the calls, with a quick action to add or remove these from the deal. (If Calls in Deals get searches it would be awesome for these to be included). Potentially notify / ask the call host, deal owner, and / or specific users to be able to confirm…
2 votes -
Quick Edit Calls
Now that we have the ability to create or update the deal link on the individual call it would be fantastic if we could be able to quickly edit call names or link to deals from call lists. Save us many clicks to get into the call for each update.
I find a lot of the time I am spending searching looking for calls post sales and want to tie everything together to get those powerful insights. If I put together a good search that I can see several calls I'd like to be able to quickly link them to…
2 votes -
RingCX Section 508 Compliance Agent side
In keeping with ADA and Compliance, Section 508 will require that the RingCX agent interface jumps to the new message versus putting a blue bubble down arrow when the external party sends a digital communication. NOTE: a visually impaired agent using software like Jaws may not be notified of a new message from the external party unless the new message triggers the disability software like jaws to trigger because the screen has changed when it jumps to the latest message.
2 votes -
Filter calls based on ODCR vs. ACR
Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.
2 votes -
Integration with Google BigQuery
Idea is to integration RingSense and RingCX with Google BigQuery.
2 votes -
Integration with FiveTran
Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.
2 votes -
Integration with Leadtrack CRM
Idea is to integrate with Leadtrack (CRM)
2 votes -
Integration with Zenith CRM
Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.
2 votes -
Integration with Genesys CC
Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/
2 votes -
RingSense to be accessible through RingCentral app
Customers with RingSense will have the option to access it through their RingCentral Web/Desktop applications to easily manage the service instead of having to login separately.
2 votes -
Associate AIR with a specific Cost Center
Need to have AIR bundles and usage billed back to specific cost centers
1 vote -
Customer should have the option to dial an extension immediately.
Customers should immediately be given the option to enter the extension of the party they would like to speak to if they choose to avoid the AIR receptionist. This would be helpful in making the process more efficient for certain customers and avoid the extra unnecessary time that will count against our useage.
1 vote -
"record user name" option for AIR stand-alone accounts
Callers leaving a voicemail for an AI receptionist are hearing the user’s recorded name. The customer does not want callers to hear the person's name in the voicemail greeting. There should be an option to edit the "record user name" just like with the regular plans that RingCentral has.
1 vote -
DNIS
The ACE should contain DNIS information. So you can sort or filter by dialed number.
We have different customers that call their own specific number and would prefer to be able to sort out client specific ACE data.
Using call queues is not sufficient due to the volume of clients and changing call handling rules.
1 vote -
Allow User to Ask AI Anything In the Investigate Side Panel
When clicking into investigate within the insights tab, allow the user to pose their own question versus only using the pre-defined questions at the bottom of the page.
1 vote -
Call Screening option for AI receptionist
AI Receptionist to have an option to screen callers and identify them as spam or robocalls.
1 vote -
AI Receptionist After Hour Setup
A customer would like a clear setup for the AI Receptionist during after-hours. They are requesting features such as scheduling a callback, capturing caller information, sending the information via message/SMS to a team group, and/or forwarding the call to a specific person so the customer can be assisted in case of an emergency.
1 vote -
AI is not speaking the caller language entirely all through out the call flow
If a caller speaks Spanish and the AI responds in Spanish, the transition from Spanish to English is currently considered normal behavior in a multilingual setup, since English is configured as the primary language. One way to prevent this would be to set Spanish as the only language with no secondary language; however, the client has declined this option. Given the current configuration—English as the main language and Spanish as the secondary language—is it possible for the AI to continue the conversation entirely in Spanish once the caller begins speaking Spanish, and maintain that language consistently until the call is…
1 vote -
Ai transcript available for admins and super admins
We noticed agents now get a transcript as the call goes by and we think this transcript should be available on https://service.ringcentral.com/ . There's multiple reasons for someone in quality, trainers or even managers, to access to their agents calls and check specific details on it and having access to that transcript already created, would make more efficient this tasks.
For example: there's one task where i have to find calls where people talk about their ailments and this is usually calls over 20min. Instead of me having to download a file > upload to a third party tool >…1 vote -
Language Selection Before Greeting
Can we please get the option to put the 'Please select English or (Secondary Language)' before the Greeting? Perhaps a toggle?
1 vote
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