713 results found
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AI Receptionist back-up extension
It would be a really nice addition if we can have our existing Call Queue/s as a back-up extension for our AI Receptionist. Having it in the Skill "Transfer by context" is a good thing already. But having it as a back-up extension would be much more helpful in times that the AI cannot rely on the context. Hoping to see this feature added in the future.
2 votes -
Retroactive Tracker Reporting
The ability for businesses to analyze past insights is crucial for understanding the full scope of an issue. While implementing a tracker moving forward provides valuable data, it doesn't address the need to retroactively identify keywords or concepts.
Businesses often need to size how long a problem has been occurring to truly understand its impact. Capturing these historical data points would be a significant value proposition for Ringsense and RingCentral, allowing customers to uncover potential past issues and gain a more complete picture of their operational health. This capability would not only enhance the product's value but also provide a…
2 votes -
Calls routed to voicemail should be saved in interactions
customer would like to have all calls that was routed to voicemail to still show in their RingSense Interaction
2 votes -
Report from Trackers
I would like to create a PDF with the graphics from the Trackers not just a CSV.
2 votes -
AI Receptionist Transfer by Context
Ability to transfer by context. There should be an option to transfer incoming calls to a message-only extension that automatically plays either the default or custom voicemail greeting. This ensures the caller is informed that they’ve reached a voicemail line and are invited to leave a message.
2 votes -
2 votes
Thank You for Your Feedback
We sincerely appreciate your contribution. After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.
Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.
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Send bilingual SMS messages after calls using SMS skills in AIR Studio
Send bilingual SMS messages after calls using SMS skills in AIR Studio
2 votes -
download calls
Is there a way that we can get our calls to download and listen to faster? We use our call for in site and recap on information in a call to drop our appointments.
2 votes -
Call length recorded in AI Notes
It would be helpful in evaluating phones call to have the IA notes of the call include the length of the call.
2 votes -
Hold music for AI receptionist
The ability for AI Receptionist to have a hold music that user can choose from instead of dead air if call is being connected to a user or call queue.
2 votes -
AI Receptionist - Enable Regular User Extensions in "Send Text Messages"
Currently, only System Extensions and AI Receptionist (AIR) Extensions are available for selection in the "Send Text Messages" dropdown under the Admin Portal.
We would like to request support for regular user extensions to also appear in this list. These users have properly configured numbers and are included in our TCR, yet they are not selectable when assigning SMS permissions.
This enhancement would provide greater flexibility in managing SMS access across our teams and ensure consistency in how extensions are handled throughout the platform.
2 votes -
RingSense Task to set to closed automatically
I recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"
2 votes -
2 votes
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AI
I believe the RingCentral AI experience could be greatly enhanced by moving away from basic text-to-speech menus and greetings. Instead, integrating a more dynamic AI voice—one that sounds warm, expressive, and natural—would go a long way in improving customer interaction.
Currently, the monotone delivery feels robotic and lacks the human-like warmth that today’s users expect from AI-powered systems. Adding more variation in tone and inflection, with a touch of friendliness or enthusiasm, would make the experience feel more welcoming and professional.
As a customer and advocate for smart business solutions, I’d love to see RingCentral’s AI receptionist evolve into the…
2 votes -
AI Receptionist - Sharepoint or Confluence Option for Knowledge Hub
It would be great to have the ability to provide the AI Receptionist information from a SharePoint site or a Confluence Knowledge base.
2 votes -
RingSense to Microsoft Dynamicxs 365 - Task to be and open task instead o automatically completed
Once RingSense processes everything in the background, the information appears in Dynamics as a task within the contact record. While the task can be viewed, it is not editable.
The customer would like to change the "Regarding" field of these tasks—linking them to an opportunity, Help Exchange, or other entities instead of defaulting to the contact. However, when the task appears in Dynamics, it is already marked as Completed, which prevents any modifications.
2 votes -
RingSense: Additional Task for AI-driven next steps
Overview:
Currently, when RingSense integrates with Salesforce, it logs AI-generated call results including the overview, Q&A, insights, and more by creating a task in Salesforce. All relevant information is posted in the comments section of that task, which is extremely helpful for context and visibility.Request:
If the AI identifies and recommends clear next steps as part of its analysis, it would be highly beneficial for RingSense to automatically create a second, pending task in Salesforce to represent that follow-up action.Value:
Ensures that next steps are not missed or buried in task comments
Improves workflow continuity and accountability by…
2 votes -
Grouping Trackers
Grouping of trackers would be great for testing and organization. Once you get into the 25 or more it tends to be congestive.
2 votes -
Call Type Trackers - Trackers to include a filter to track by the service line call journey
We would like to be able to filter Trackers not just at Customer Service Level (highest level) but by call journey to quantify the number of calls into a specific service line - such as Repairs / Streetpride / Waste etc and then to track the concept or phrase asked of it.
2 votes -
Ads and feature notification should be opt-in only
Ads and feature notification should be opt-in only. So that the cx will have an option if they want to stop that add or continue to show up. One of the example is the banner about AI assistance
2 votes
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