713 results found
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ACE: Include in Trackers and Coaching the data from the interaction where my team is not considered as the host
Currently, if there are more than one employees in a meeting, the employee's data (not the host of the meeting) is not reflected in Trackers and Coaching menus.
1 vote -
Create an option within the call script to move the post script summary do a different position in the script.
Currently, there is a post script summary that shows for users at the end of the script. However, if a call is requeued, like to a post call survey, the summary doesn't come up for the user. I would like to populate this post script summary earlier in the script to enable the last page of the script to stay as a button for requeuing to the survey
1 vote -
call forwarding from AI to a external number ,costumer want to see if the call comes from AI or a private call
Costumer like to see when Ai transfer a call to his non RingCentral number if this is a AI call or a private call . As for now only a number showed up .
1 vote -
automatic notify for the frustrated customers via email
automatic notify for the frustrated customers that are under tracker via email
1 vote -
Ability for the AI to read the Transcription.
Requesting information about when the transcription was made after a call. There is a play button, and then the AI will read the transcription.
1 vote -
AI to Filter Calls and Text Messages
An intelligent filtering system that can automatically analyze and categorize inbound calls and SMS messages based on predefined criteria such as spam detection, keywords, caller behavior, or custom business rules.
What We Are Looking For:
Ability to automatically identify and block or flag suspected spam calls and messages
Keyword-based filtering for SMS (e.g., route, tag, or auto-respond based on message content)
Customizable call screening rules (e.g., send certain calls directly to voicemail or specific users/queues)
Smart categorization (e.g., sales inquiry, support request, vendor call, etc.)
Option to auto-respond to certain message types using AI-generated replies
Reporting/analytics on filtered interactions
1 vote -
AI Notes for One-Party Consent States Only
I’d like to request a setting that allows AI Notes to generate notes only for calls in one-party consent states and not in two-party consent states.
1 vote -
AI Note taking should be working on queue calls
Users heavily rely on AI note-taking when taking calls. They noticed that sometimes when taking a queue call from their New Sales Queue, the AI note-taking will be stuck on "Transcribing call" while direct calls work perfectly.
1 vote -
The "Next Steps" Notes on a call should be in a separate List of To DO's to monitor and check off without having to go into each and every c
The "Next Steps" Notes on a call should be in a separate List of To DO's to monitor and check off without having to go into each and every call
1 vote -
Change target range by Dept
Target Range settings must be set at a company level. Can this be adjusted so the settings can be based on team/dept level. Every team does not have the same expectations for the calls.
1 vote -
AI receptionist - call history
Options to delete history or call logs. Or indicator that done or not done. Or if we can add a note.
1 vote -
ringsenseimport
We have several 3rd party partners, law firms and agencies that send us wave files of recorded calls for audit every single month. We would like the ability to upload these wave files of calls into ring sense so we can utilize the current insights, scorecards, AI call review like we have today for our current calls. It would be so much better to have all of our calls, reviews, and scorecards for our business in one place here in Ring instead of having to hire another company to do this for us. This is huge for us and we…
1 vote -
The non-obvious process of enabling integration for Salesforce
Please highlight the "Manage" button on the integrations page for Salesforce that is in the "in progress" state.
1 vote -
1 vote
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LeadDocket Integration
You already have an integration for Filevine, it would be wonderful to have an integration for Lead Docket as well since they're developed by the same company.
1 vote -
Feature Request: AI Receptionist to query Hubspot/Salesforce CRMs for data
We are developing AIR to handle the majority of inbound calls. It would be great if AIR could query our CRM to retrieve delivery information for order numbers. At the moment we can emulate this functionality by uploading an Excel spreadsheet with delivery info in it, but that's a static document that is updated frequently. Retrieving information from our service management CRM would be incredibly powerful.
1 vote -
Integrating AI for Recruiters to take transcript and apply a template to it to organize information
Integrating AI like ChatGPT for Recruiters to take transcript and apply a template to it to organize the information
1 vote -
AI Transcription Announcement Unnecessary.
When AI transcribe is turned on, the caller gets an awkward message about it. I realize it may "seem" necessary from a disclosure standpoint, but they are about to leave a message anyway. They will be recorded and they know that. Not to mention the fact that I get a transcript of the call after the fact anyway. So maybe it's a moot point, but it doesn't seem necessary to tell them AI is transcribing them when they're about to be recorded, which is much more intense. I don't think the disclosure is necessary.
1 vote -
Setting to Prioritize AI Receptionist Transfer to Extension
Have a setting that will prioritize transferring the call to intended extensions rather than the knowledge hub first.
1 vote -
AI Transcripts to Email
Call transcripts should be able to be sent to email instead of accessing only via the Ring Central admin portal.
The idea behind this is to reduce the places someone would have to check for the status of the AI receptionist missed calls or unresolved calls. Also if an IT dept wanted to use this for afterhours, by sending the transcript to an email it can then be pushed into their ticketing system with details of what the caller needed if the AI helped or not.1 vote
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