786 results found
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edit address entry on AI receptionist Location and business hours
Edit address entry on AI receptionist, Location, and business hours
When an incorrect address is entered on the 1st main entry, it creates confusion if the entry is just disabled. There is an option to hide disabled entries, but having the option to edit them is ideal.
2 votes -
Monitor Live RingCentral Video Meeting
Ability to monitor and listen to a user extension's live RingCentral video meeting.
2 votes -
Post call summary
AI summaries and call recordings to generate for both inbound and outbound calls without manual intervention.
2 votes -
AIR as Voicemail
Caller calls in, talks to AIR... asks to be transferred to an employee in the company...
The employee does not answer and the "Send to Voicemail" feature is activated...
(Instead of "Send to Voicemail" it should be Forward to Extension, in this case the AIR Extension)
The AIR picks up and says something like:
"Hi there, this is {AIR NAME} with the {COMPANY}. {PERSON YOU CALLED NAME} isn’t available right now, but I’m here to help. Would you like to leave a message or be connected with someone else who can assist you?"
Where the caller states they would like…
2 votes -
Integrate ChatGPT with Ringcentral
I wanted to share something with you that I think could really improve the quality of our call summaries.
Below, you’ll see a comparison between the AI-generated summary from RingCentral and the version generated through ChatGPT using the exact same transcript.
The RingCentral summary gives a brief recap and task list — which is fine for quick reference — but it lacks depth and context. It misses the nuances of the conversation, like tone, client sentiment, investment rationale, and next steps in detail.The ChatGPT version, on the other hand, reads much more like a professional client note. It includes:
…
2 votes -
The ability to export call records along with any comments or feedback added by either admins or agents.
We’d like the ability to export calls that have user-added comments or feedback in RingSense, specifically for individual agents. This would help us retain records for coaching and performance follow-ups.
2 votes -
Unlimited AI Receptionist Plan
Currently, the AI Receptionist minutes run out too quickly and become very costly for businesses. I believe there is a great opportunity for you to create an affordable unlimited plan.
By offering unlimited usage at a fair price, more businesses will adopt your service, increasing your customer base and making your product more competitive compared to other providers. This would make your solution more attractive, scalable, and sustainable for both small and growing companies
2 votes -
Language
Currently we have configured English and Spanish languages in RingSense Organization settings, but we want support for the following languages, 1. Hindi 2. Gujarati 3. Russian 4. Polish 5. Arabic 6. Creole
Please look into it and try to add support for the requested languages, it will be helpful for our business needs.
2 votes -
log in and log out history should be accessible to agents
Agents should have access to their log in and log out history, especially when its needed for timesheet purposes.
2 votes -
Confirmation before ending call
In order to remain on call when you accidently try to close the RingCentral app web page, add a pop-up to confirm you want to end the call. if not, return to the call.
2 votes -
Automatically Sync SMS and voicemail to RingSense and Integrated CRM
It would be more productive if the SMS and voicemails received in RingSense should also show on the customer integrated CRM.
2 votes -
For the opt in feature sms be able to enable this and lock it account wide
Have a feature that will allow the admin to lock the Opt-in feature 'on'or checked for the whole account so other users cannot disable this when sending SMS.
2 votes -
AI Receptionist back-up extension
It would be a really nice addition if we can have our existing Call Queue/s as a back-up extension for our AI Receptionist. Having it in the Skill "Transfer by context" is a good thing already. But having it as a back-up extension would be much more helpful in times that the AI cannot rely on the context. Hoping to see this feature added in the future.
2 votes -
Farsi
Need Farsi language support for transcription and translation.
2 votes -
Retroactive Tracker Reporting
The ability for businesses to analyze past insights is crucial for understanding the full scope of an issue. While implementing a tracker moving forward provides valuable data, it doesn't address the need to retroactively identify keywords or concepts.
Businesses often need to size how long a problem has been occurring to truly understand its impact. Capturing these historical data points would be a significant value proposition for Ringsense and RingCentral, allowing customers to uncover potential past issues and gain a more complete picture of their operational health. This capability would not only enhance the product's value but also provide a…
2 votes -
Calls routed to voicemail should be saved in interactions
customer would like to have all calls that was routed to voicemail to still show in their RingSense Interaction
2 votes -
Report from Trackers
I would like to create a PDF with the graphics from the Trackers not just a CSV.
2 votes -
AI Receptionist Transfer by Context
Ability to transfer by context. There should be an option to transfer incoming calls to a message-only extension that automatically plays either the default or custom voicemail greeting. This ensures the caller is informed that they’ve reached a voicemail line and are invited to leave a message.
2 votes -
2 votes
Thank You for Your Feedback
We sincerely appreciate your contribution. After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.
Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.
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Can we add more options to the disposition of the call?
We need options for call completed, prescription sent, message sent,
2 votes
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