786 results found
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multi channel call recording should be avaiable regardless if customer have ACE active to the account
Multi-channel call recording should be available regardless of whether a customer has ACE active on the account because recording capability serves broader operational, compliance, and business needs that extend beyond a single feature set.
1 vote -
Speak during AIR message
Our callers need to be able to speak during the AIR outgoing message. Right now, they have to wait until the message is over to speak.
1 vote -
Configurable Timeout and Fallback Suppression for AI Receptionist
The AI Receptionist is currently dropping caller context due to a hardcoded platform-side fallback prompt. The system autonomously injects the phrase, "Please let me know how I can assist you. I'm here to help." during brief processing pauses (e.g., while the model is fetching a Knowledge Base result) or occasionally immediately after the initial greeting before the caller has a chance to respond.
Currently, there is no way to disable this generic fallback prompt or extend the silence-timeout threshold from the Admin Portal.
Business Impact
When this hardcoded prompt fires prematurely, callers assume the AI has reset or lost their…1 vote -
Ability to link scorecards to the appropriate tracker
It would be helpful to link the trackers to scorecards
1 vote -
Admin (human) scoring and feedback for AI receptionist calls and texts.
Please allow for admin (human) scoring and comments or feedback for AI receptionist calls and texts in the Analytics features.
1 vote -
Admin scoring of AI receptionist calls and texts.
Please allow for admin (human) scoring and comments or feedback for AI receptionist calls and texts in the Analytics features.
1 vote -
AI Alert at Beginning of Calls
Is there or would it be possible to shorten the voice alert that notifies you each time a call is inbound or outbound that AI will be taking notes? I find the AI sometimes speaks over the top of greetings from the person on the other end of the line. Because AI is letting me know it will be taking notes, I cannot hear if someone has picked up the phone or not or what someone is saying as their greeting to the start of a call. Thank you.
1 vote -
Can we have a way to pull a pie chart report for AIR?
It would be nice to generate a pie chart that can be downloaded and shared with department heads.
1 vote -
Zero dialing with AI receptionist
When an AI Receptionist is assigned to a specific site, it should respect and trigger that site's existing 'zero-dialing' routing rules whenever a caller presses 0 during the AI greeting.
1 vote -
AI Receptionist
AI would be better if it was able to take notes from callers
1 vote -
code by sales person
able to search by sales person
1 vote -
Have Lead Capture filters the questions based on the transfer by context
Lead capture on AI Receptionist should have the option to filter to specific transfer by context.
For example, lead capture A - that should only cater transfer by context A. Then Lead Capture b, should only cater transfer by context b. Current work around is all lead captures are being asked in all transfer by context. It should vary per transfer by context or department
1 vote -
Analytics on AI Receptionist
In the Analytics part of the AI Receptionist, it should also show how many calls are being transferred to an extension, eternal number and such so. Currently, we are only getting it in call history. But to track the details, we should be able to get it under Analytics.
1 vote -
AIR Update User Information
Have the ability to change the user's name in AIR or make an changes on the AIR extension for RingCentral AIR plan account.
1 vote -
AI Receptionist global speech and tone controls for the super admins
Provide administrators with a dedicated System Prompt / Instruction setting within the AI Receptionist configuration. This feature would allow admins to inject a permanent behavioral script or toggle a "Speech Pace" setting (e.g., "Calm and Measured," "Professional/Executive," or a percentage slowdown), ensuring the AI maintains a calm, consistent, and unhurried pace throughout the entire conversation, not just during the initial greeting.
Business Impact & Justification
Brand Alignment: For high-touch B2B industries, like executive technology leadership or legal counsel, a rapid-fire default AI voice sounds robotic and rushed. Admins need the ability to enforce a relaxed, premium, and human-like tone.Customer…
1 vote -
Add Persistent AI Receptionist Behavioral Guidance / System Instructions
Please add a dedicated configuration section that allows account administrators to define persistent behavioral instructions for each AI Receptionist before the Company Greeting and all caller interactions begin.
This would function as a pre-conversation system instruction layer that continuously influences the AI receptionist’s communication style, pacing, tone, and personality throughout the entire call.
Example use cases include:
• Slower or calmer speech cadence
• Executive or concierge-style communication
• More empathetic or reassuring tone
• Reduced sales-like enthusiasm
• Industry-specific communication styles
• Consistent pacing and professionalism across all callsExample instruction:
“Speak in a calm, confident, and measured manner.…1 vote -
Native ACE Automatic Post-Call Email Delivery for Transcripts, Recordings, and AI Notes
Customer is requesting a native ACE capability to automatically send an email after each processed call interaction containing the call transcript, call recording, and AI-generated notes/summary. The customer expects this workflow to occur automatically for every completed interaction, including calls forwarded to external numbers when recordings are available, without relying on third-party integrations such as Zapier.
1 vote -
track how many calls i listen to per week
listener/manager be able to have a way to see how many calls we listen to per week and maybe how calls we receive per week
1 vote -
Add Disposition Notes From Analytics To The Available Fiter Fields in ACE Advanced Filters
In the ACE Advanced Filters, Interaction Content area, Add a filter that provides ability to filtering on the data field Disposition Notes. This is different than the current filter for Call Disposition. In addition to Call Disposition filtering, we would like Call Disposition Note filtering. And make this as an available data filed as a part of the ACE API Data payload.
1 vote -
Search by Phone Number (Insights Tab)
On Insights you should be able to filter by a phone number and get insights (at scale) for that persons experience. This would allow you to get insights across all communication for one customer if you did not have the CRM connected.
1 vote
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