831 results found
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Option to disable the prompt in AI to select language and automatically detect whatever language is spoken by the caller
Option to disable the prompt in AI to select language and automatically detect whatever language is spoken by the caller. It is a better experience to be completely natural: if the caller speaks English, continue in English; if the caller starts speaking Portuguese, automatically continue in Portuguese without asking them to select or confirm a language.
1 vote -
Notification Alert when Caller Is Unhappy or Displeased
AI Receptionist determines caller's demeanor and sends notification alert for dissatisfied, displeased, or angry callers.
1 vote -
Create a report of randomized QA calls for each agent over a specific period of time
Create a report of randomized QA calls for each agent over a specific period of time
1 vote -
Connect Trackers, Scorecards, and CSAT
Enable users to attach a quality scorecard and CSAT survey to a Tracker within the ACE Portal.
If Trackers are intended to surface the moments that matter most in the customer journey, connecting a scorecard would show how effectively the company responded in that moment. Linking the related CSAT feedback would add the customer’s perspective, providing a complete view of both operational performance and customer sentiment.
Together, these capabilities would create a closed-loop communication engine that helps teams identify service gaps, recognize emerging risks, and proactively engage customers before an issue becomes an escalation or contributes to customer loss.
1 vote -
Filter Insights by Tracker
A user should be able to filter all insights by tracker to further understand friction and customer sentiment while doing research.
1 vote -
Development Plan Share Date Reporting
Within the ACE Coaching UI, we can see relative information indicating how many days ago an agent reviewed a coaching plan. The downloadable Development Plans report shows that an automated plan was generated, but it does not appear to include whether the plan was shared with the agent, when it was shared, or when the agent reviewed it.
Can RingCentral provide exportable reporting containing the following fields for each development plan?
Agent name and email
Manager name and email
Coaching period
Plan created date/time
Plan shared date/time
User who shared the plan
Agent reviewed date/time
Current plan statusIf these…
1 vote -
Enhancement to the appointment scheduling system.
Hi Team,
We would like to request an enhancement to the appointment scheduling system.
Currently, each appointment type can only be assigned to a single calendar. We would like the ability to assign multiple calendars to a single appointment type. This feature would allow appointments of the same type to be scheduled across multiple team members or calendars, improving availability, flexibility, and scheduling efficiency.
Requested Enhancement:
Allow more than one calendar to be associated with each appointment type.
When a client books an appointment, the system should consider the availability of all assigned calendars and schedule the appointment accordingly, based…1 vote -
train the AIR by letting them listen to our recorded calls to help it understand how we talk with our clients and answer their questions
Since we are recording all our calls through Ring Central why not put those calls into the knowledge hub to teach our AIR how we speak to our clients, how we answer their questions, and all the different scenarios we deal with on a daily.
1 vote -
AI receptionist to connect calls only to operator voicemail during after hours
AI receptionist to connect calls only to operator voicemail during after hours and not attempt to ring extensions even if callers asked to be connected to a user
1 vote -
Support Adding Similar Languages
Support Adding Similar Languages
Currently, the system does not allow two similar languages to be added. This limitation creates challenges for users who need to support multiple closely related languages or language variants.
I would like to request an enhancement to allow the addition of similar languages where needed. This would provide greater flexibility and improve support for multilingual use cases.
Thank you for considering this request. I would appreciate it if this could be reviewed for a future update.
1 vote -
Mass export of call trascripts
The ability to mass export call transcripts from a range of dates
1 vote -
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
1 vote -
ai receptionist
i would like for AIR to have an built in settings to adjust speech speed for when on actual calls
1 vote -
More Accurate and Comprehensive AI Transcript
More Accurate and Comprehensive AI Transcript that can capture detailed information that filters other inaudible noises and can capture accurate transcription of the call.
1 vote -
Correctly Identify Conversation Parties
It would be nice if the RingWem summaries would corretly identify the parties on a call. The customer and agent are frequently mixed up in the summaries. I can read the transcript and see that RingWem has the correct party, but then inexplicably mixes them up when summarising.
1 vote -
AI Receptionist Transfer Context Document Upload and Copying / Duplicating Agents
There should be an easy way to copy/duplicate an agent that may already have large amount of context built into it. I would hate to have to re-type the 40+ context sections we added for each agent.
There should also be an easy way to upload a txt document with different paragraphs that can easily upload large amounts of context.
1 vote -
need bi-directional sms chat capability
need bi-directional sms A! receptionist chat capabilities
1 vote -
Turkish Language support for AIR and ACE
We would like to formally request support for the Turkish language across the RingCentral platform.
Our law firm serves a large Turkish-speaking client base in the United States, and many of our employees communicate with clients in Turkish every day. Adding Turkish language support would significantly improve usability and accessibility for both our staff and our clients.
Specifically, we would like to request:
Turkish support for voicemail transcription.
Turkish support for AI call transcription and summaries.
Turkish support for live captions during meetings and calls.1 vote -
Disable User Ability to Turn Off and On AI Call Notes
Disable the User's Ability to Turn AI Call Notes On and Off. Only the admin can turn on and off the setting on the admin portal.
1 vote -
I would like a summary of all calls to scan for questions from customers to build a list of frequently asked questions.
Provide a periodic summary/report that scans transcripts of all calls (ingoing and outgoing) for questions that customers ask which will contribute to building a list of frequently asked questions. The intent is after a year or so, we will have a list of 100+ frequently asked questions that we can then train our employees with and arm them with responses to the questions. We can also train an AI agent to respond to these questions once they are all gathered and compiled.
1 vote
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