124 results found
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Improve Conversation Flow (and get rid of the clicking/ticking noise)
The receptionist sounds too robotic and doesn't respond to inputs fast enough. If the caller cuts in or interrupts the AI, it should pause what it is saying to receive and respond to the new inputs.
There is also strange clicking noise for every response that needs to go away.
The voices are much better than RCs text to speech in the AA section, granted, but it still "feels" robotic. I understand there is a balance to making sure people know they aren't talking to a human but there are still some annoying things about this AI that could be…
1 vote -
AI Receptionist Transfer by Context
Ability to transfer by context. There should be an option to transfer incoming calls to a message-only extension that automatically plays either the default or custom voicemail greeting. This ensures the caller is informed that they’ve reached a voicemail line and are invited to leave a message.
2 votes -
Option in AIR to collect caller information and send it to internal company group chat
We want to have the option or skill in AI receptionist to collect caller information and send it to internal company group chat
1 vote -
Ability to have AI Receptionist enabled on UK accounts
Ability to have the option for AI Receptionist enabled on UK accounts
4 votes -
Follow Up Questions for AI Receptionist
The AI Receptionist needs the ability to ask follow up questions kind of like how a multi-level IVR is built. At the moment, it can only send callers somewhere based off the first thing they say without the ability to ask a follow up. For Example:
A doctor's office has 2 divisions we'll call them normal and exotic. Each division has a subset of doctors in that discipline with a group of medical assistants who ultimately field their questions. If a caller calls in for exotic, the AIR needs to ask which doctor before transferring the caller. Right now the…
2 votes -
Unlimited AI Receptionist Plan
Currently, the AI Receptionist minutes run out too quickly and become very costly for businesses. I believe there is a great opportunity for you to create an affordable unlimited plan.
By offering unlimited usage at a fair price, more businesses will adopt your service, increasing your customer base and making your product more competitive compared to other providers. This would make your solution more attractive, scalable, and sustainable for both small and growing companies
1 vote -
Enhanced AI Receptionist Customization and FAQ Compliance
Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.
Feature Request:
Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…4 votes -
AIR_to have a Separate Connecting Message based on the triggered word
AIR_to have a Separate Connecting Message based on the triggered word
1 vote -
Send bilingual SMS messages after calls using SMS skills in AIR Studio
Send bilingual SMS messages after calls using SMS skills in AIR Studio
2 votes -
simple AI to integrate to RC
integrate simple AI into RC
1 vote -
train on names
We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names
2 votes -
Add Chat GPT in voice mode as an extension so that we can call the extension.
Add Chat GPT in voice mode as an extension (or so that we can call the extension in office or remotely without the need for computer access.
1 vote -
Hold music for AI receptionist
The ability for AI Receptionist to have a hold music that user can choose from instead of dead air if call is being connected to a user or call queue.
2 votes -
AI Receptionist - Enable Regular User Extensions in "Send Text Messages"
Currently, only System Extensions and AI Receptionist (AIR) Extensions are available for selection in the "Send Text Messages" dropdown under the Admin Portal.
We would like to request support for regular user extensions to also appear in this list. These users have properly configured numbers and are included in our TCR, yet they are not selectable when assigning SMS permissions.
This enhancement would provide greater flexibility in managing SMS access across our teams and ensure consistency in how extensions are handled throughout the platform.
2 votes -
Allow AIR to be an option for an incoming call queue group.
Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.
5 votes -
AI receptionist gathered information to show in the incoming call details
When a caller reached their AI Receptionist they want the AI to be able to gather customer information such as : Name of customer , CBR , Email , Home Add , Breed of the pet / pets , Age of pet
And customer would like those informations to show on the users incoming call details, that way the agent who will pick up the call does not need to ask the details over the phone since the AI already gathered it for them.
2 votes -
2 votes
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AI
I believe the RingCentral AI experience could be greatly enhanced by moving away from basic text-to-speech menus and greetings. Instead, integrating a more dynamic AI voice—one that sounds warm, expressive, and natural—would go a long way in improving customer interaction.
Currently, the monotone delivery feels robotic and lacks the human-like warmth that today’s users expect from AI-powered systems. Adding more variation in tone and inflection, with a touch of friendliness or enthusiasm, would make the experience feel more welcoming and professional.
As a customer and advocate for smart business solutions, I’d love to see RingCentral’s AI receptionist evolve into the…
2 votes -
Google Calendar Appointment booking
Please support Google Calendar for appointment booking.
People call in AI Receptionist and they can book an appointment based on schedule availability.5 votes -
AI Receptionist - Sharepoint or Confluence Option for Knowledge Hub
It would be great to have the ability to provide the AI Receptionist information from a SharePoint site or a Confluence Knowledge base.
2 votes
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