795 results found
-
more voice options and the ability to change speed of the voice or other aspects of the voice
Would like more options for the voices as well as the option to change the speed
2 votes -
Change target range by Dept
Target Range settings must be set at a company level. Can this be adjusted so the settings can be based on team/dept level. Every team does not have the same expectations for the calls.
1 vote -
Option to turn off AI transcripts for internal calls/transfers
Our organization's receptionist uses the AI transcription feature when receiving external calls, but does not want to have this feature on when making calls/transfers to internal numbers/extensions within the org. If there were an option to limit this solely to external numbers or bypassing when calling a direct internal extension (3-digit ext. vs. calling a full 10-digit number), it would be the solution to all of our problems.
2 votes -
custom voice
Wondering if there is any plan to allow for voice synthesis by creating a voice sample. That way, our clients hear a familiar voice over the current AIR.
3 votes -
Allow AI Receptionist to be a member of a Call Queue.
We would like to have calls to our main line go to a call queue, where calls are first routed to our human receptionist, and then to the AI Receptionist. This way, most of our clients (who tend to be older, 55-90 years old) can still have a human to talk to, but if our receptionist is busy or on another call, the AI Receptionist can catch and transfer the calls where needed.
The problem I am having with implementing this, is that there is not a way to add the AI Receptionist's extension to a call queue, as this…
11 votes -
Mute In-Call Voice Notifications for Call Recording & Transcripts On
If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.
The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".
There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.
Two voice notifications back to back only confuses the client calling in.
88 votes -
AI receptionist - call history
Options to delete history or call logs. Or indicator that done or not done. Or if we can add a note.
1 vote -
Scorecard with templated script options to provide answers
The ability to implement one or more scripts as answers to questions in Scorecards.
For example, currently, there could be a question like "Did the agent greet the caller in a friendly manner?" "Yes/No", we would have an AI-generated answer of perhaps "Yes".
But if a customer has a specific script to say as the welcome message, for example "Thank you for calling XYZ, you've reached the Customer Services team, how can I help?", it could be selected in the Scorecard as the correct statement or phrase in order to achieve a "Yes".
The same could be applied for things…
9 votes -
ringsenseimport
We have several 3rd party partners, law firms and agencies that send us wave files of recorded calls for audit every single month. We would like the ability to upload these wave files of calls into ring sense so we can utilize the current insights, scorecards, AI call review like we have today for our current calls. It would be so much better to have all of our calls, reviews, and scorecards for our business in one place here in Ring instead of having to hire another company to do this for us. This is huge for us and we…
1 vote -
The non-obvious process of enabling integration for Salesforce
Please highlight the "Manage" button on the integrations page for Salesforce that is in the "in progress" state.
1 vote -
Notification after missed call to AI Receptionist when call forwarding is enabled to it
AI Receptionist notifications after failed interactions or unsuccessful transfers
5 votes -
Call recording lengths are not displaying on the desktop app
Call recording lengths are not displaying on the desktop app. We have to click on the play button for it to show the duration of the call recording
2 votes -
AI call summary in the admin portal
View the AI call summary in the admin portal for all users and their calls
28 votes -
AI Voice Prompt/Announcement to be played before the call is connected to the receiver of the call
Amy wants a feature wherein she has the ability to have the AI Voice Prompt/Announcement to be played before the call is connected to the receiver of the call. Essentially she wants to freely change how AI Voice Prompt/Announcement is played in the system.
3 votes -
Can RingSense be filterable on disposition code?
Can RingSense be filterable on disposition code? This would be helpful with focusing coaching on specific aspects of our business
15 votesYou can filter ACE interactions based on the disposition code. Disposition is automatically imported from the underlying system, RCX or NICE.
Additionally, you can use the new advanced filters section to also type your query in plain text, to filter and find relevant calls
eg: Show me calls with disposition as disconnected.
You can find additional details in the attached screenshots
-
Buld Download for Transcripts in Ringsense All Interractions
We would like to have the ability to bulk download all interaction call transcripts.
It would be much better if we can add it to the existing call data in all interactions so we can have them all in one report.9 votes -
Feature Request: Correct Pronunciation by AIR
AIR often says names wrong. We are a clinic and it often refers to our doctors as "D R (pause) Smith" rather than "Doctor Smith." Would like the ability to provide guidance to AIR for how to pronounce names and correct mistakes like saying "D-R" rather than "doctor." Attaching a transcript where it shows "Dr. Fraser" but is saying it as "D R (long pause) Fraser."
2 votes -
1 vote
-
Export scorecard data
Ability to exportscorecard data into csv files.
This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.
43 votesThank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
-
LeadDocket Integration
You already have an integration for Filevine, it would be wonderful to have an integration for Lead Docket as well since they're developed by the same company.
1 vote
- Don't see your idea?