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297 results found

  1. SMS as a Channel/Integration

    Ability to integrate with RingCentral MVP SMS/MMS and RingCx SMS/MMS. Would like to be able to match SMS interactions to deals and track concepts/contexts and keywords like we can with calls.

    6 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Ability to drill down to detailed reporting into speaking metrics

    Similar to the tracker "jump to" icon, a user should be able to click on a speaking metric and be taken to a Speaking Metrics tab on the call that displays periods in the call.

    6 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Transcripts Copy and Paste Friendly

    Transcripts should be available in real-time. And be available for copy and pasting into CRM notes.

    4 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. Import lead calls missing from integration with RS4S

    Add Lead Calls to data import section of Zoho for RS4S integration.

    2 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. Integration with MS Teams

    Request to have integration between RingSense and MS Teams (ability to import recordings into RingSense for Sales). This could open up a huge SAM since we have a lot of customers using the Embedded App.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Tie calls to chat / teams.

    Similar to how RingSense AI for Sales has Deals (or in combination with). It would be amazing to add insights from messaging / chats into RingSense.

    If it's tied to a deal as well it could allow for everyone to be on the same page.
    On large complex projects there may be many groups working on it and side conversations. If a project manager and an implementation manager had a side conversation about progress update and timelines, in one of the groups a concern is escalating up, or a particular person is going to be out / who their backup…

    2 votes
    0 comments  ·  AI Assistant  ·  Admin →
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  7. Quick Edit Calls

    Now that we have the ability to create or update the deal link on the individual call it would be fantastic if we could be able to quickly edit call names or link to deals from call lists. Save us many clicks to get into the call for each update.

    I find a lot of the time I am spending searching looking for calls post sales and want to tie everything together to get those powerful insights. If I put together a good search that I can see several calls I'd like to be able to quickly link them to…

    2 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Ability to add only a portion of a call to a Library folder.

    Many times, there is a small portion of a meeting that is an excellent example of how to sell the product. Rather than having to save an entire recording, it would be helpful to highlight just the portion that you want others to review. It would save a lot of time for people to review the key portion.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Federate RingSense Accounts

    Many requests come in to have a combination of RingSense for RingCX and RingSense for Sales on the same RCO platform.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. Highlight Calls

    Highlight the calls the you have open or that you have reviewed in the Team or All Calls page.

    5 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Actionable Insights - Did you know this about your team?

    It would bring a lot of value to update the manager about the summary of Sales criteria that members of the team have. Ex: 70% of your team close the meeting well but 15% of your team has no action plan/next steps agreed on after the end of the meeting. This could give a lot of insight from the manager to the CRO level to define what the next soft skills training should be.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Actionable Insights - Did you know this about your business?

    Customers are looking for macro trends that can help them improve their sales. Ex: Callers asking about home generators have increased by 40% in the past week in California. Ex: 60% of your sales team failed to mention your new RingCentral Events product to customers.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. AI feedback should adapt with the role of the speaker & the type of meeting

    Many times, there are others in the meeting other than just Sales People. For example, there may be PreSales individuals in the meeting. The feedback from AI needs to take into account the type of engagement (Corporate intro/first touch, PoC, Discovery, Demo, Architecture, Legal, Negotiation, Security, Closing). Example: a SE will demo and will have a different level of interaction (more a push interaction than a conversation). There are similar qualities between sales and SE but there are some differences (technical skills, longer pitch from the SE point of view)I would love the AI to flag the fact that the…

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. AI recommendations survey

    When a manager provides coaching (or it is done via AI), would like the ability for both manager and individual to vote on the coaching given.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Recording Import Rules for RingSense for RingCX

    Admin rules for what gets imported selectable by filters. For example:

    • Calls >x so that short calls are not pulled in
    • Call record shows multitrack meaning two people spoke
    • Do not pull in by ANI or DNIS

    These rules would eliminate test calls or calls that have no recorded value.

    5 votes
    Needs More Information  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  16. Ability to create a folder with specified/assigned user visibility

    Ability to create a folder within RingSense and allow or assign specified users or teams access (i.e. folder for just managers to review.) Currently limited to share privately or completely public or individually to specific users.

    5 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Add an icon to easily copy and paste the call transcript

    Add an icon, similar to the copy-and-paste layout for call summary, to easily copy-and-paste the call transcript.

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Preserve previous page position when clicking into call details

    On the calls tab, when selecting the call details for a specific call and then moving back, the platform should preserve the location/page/filters, etc. that the user was previously on. Currently it saves applied filters but reverts the user to the top of the first page of calls.

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. Matching speaking metrics on call details and PowerSkills tabs

    Speaking metrics on the call details page and Coaching>PowerSkills tab should match. For example, something like:
    - Agent Sentiment
    - Agent Energy
    - Talk-to-Listen Ratio
    - Talking Speed
    - Filler Words
    - Interruptions
    - Engaging Questions

    5 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. "Share" button not automatically enabled when UI detects email address

    When attempting to share a call externally, the platform currently requires the end user to type in an email address + a comma or to press "Enter" for the Share button to appear. It would be much for intuitive for the UI to automatically recognize an email address has been added and highlight the "Share" button to send.

    5 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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