374 results found
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AI Receptionist Enhance URL Detection for Standard Formats
Have the option to say the exact website link including www. & .com including emphasized individual letters
1 vote -
Conacts
Contact information should carry over from Ring Central, so you can easily identify who the transcription belongs too.
1 vote -
AI receptionist gathered information to show in the incoming call details
When a caller reached their AI Receptionist they want the AI to be able to gather customer information such as : Name of customer , CBR , Email , Home Add , Breed of the pet / pets , Age of pet
And customer would like those informations to show on the users incoming call details, that way the agent who will pick up the call does not need to ask the details over the phone since the AI already gathered it for them.
1 vote -
AI Receptionist Schedule
Hello,
It would be nice if could adjust the schedule of the AIR to determine when it receives calls. It would also be nice if we could add the AIR as a call queue member.
1 vote -
for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name
for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name
1 vote -
Portuguese Language on RingSense for RingCx
The customer has requested that RingSense support Portuguese language recognition. They would like RingSense to understand Portuguese spoken during calls and generate insights and data similar to what is currently available for English.
As this feature is not yet supported, the customer is considering canceling their RingSense for RingCx subscription for now. Please include this request in future product updates or roadmap considerations.
1 vote -
Add integration for the RingSense for RingCX icon within the RingCentral app interface
Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI.
Acceptance Criteria:
RingSense for RingCX icon is visible within the RingCentral app UI.
Icon links to or opens RingSense for RingCX features.
Placement is consistent with existing design standards.
Available for users with appropriate permissions.
1 vote -
Sync RingCX and RingSense customer data
Currently RingSense interaction data and transcripts just say "customer". If we/an employee has created a customer profile in RingCX during a call, that customers name should transfer over, and should also be a searchable field when trying to bring up past calls/transcripts.
1 vote -
transcript
Have Transcript and or summaries emailed to me immediately after the call is over. I have used several other phone services that I used that this is really easy to activate.
1 vote -
Allow AI Receptionist to be a member of a Call Queue.
We would like to have calls to our main line go to a call queue, where calls are first routed to our human receptionist, and then to the AI Receptionist. This way, most of our clients (who tend to be older, 55-90 years old) can still have a human to talk to, but if our receptionist is busy or on another call, the AI Receptionist can catch and transfer the calls where needed.
The problem I am having with implementing this, is that there is not a way to add the AI Receptionist's extension to a call queue, as this…
1 vote -
I would like to see the average score of my calls
make it so CSRs can see their average call scores, not just every call but overall.
1 vote -
Template Tab with Pre-Configured Questionnaire
Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.How This Differs From Existing Trackers, Q&As, and Other RingSense Features
While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
Trackers are keyword or phrase-based detections that flag when specific terms appear in…1 vote -
AI email follow up button
You need to add Follow Up button for RingSense CX so that CX team can follow up with customer after the call. It doesn't make sense that ringsense CX doesnt have option to add that button
1 vote -
ai notes should also work on plugin
ai notes should also work on plugin
1 vote -
AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls
Significance: To be able to notate calls on AI for these features:
- Multiple picked-up calls in one instance. (First call when second call is picked up should still be included in the AI Notes)
- Calls placed on park and picked right back up should still be included in AI Notes.
- Conference calls or calls with multiple parties should also be picked up by AI Notes.1 vote -
upload knowledge bases in one upload
Have a way to upload knowledge bases links on AI Receptionist in one upload.
1 vote -
Option in AI notes for Name correction
Option in AI to put our name with correct spelling somewhere in the program so when we have long notes, it has our names spelled right.
1 vote -
AI note taking after a recorded phone call
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.
1 vote -
ai taking notes after call recording
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call recording to AI notes automatically.
1 vote -
change profile photo
just to have the option to change the profile photo would be good
1 vote
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