399 results found
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Have AI Receptionist the ability to send an appointment link via text when choosing a prompt
So my idea is: to remove the back up receptionist announcement. and then When we get a call, AI asks: if you need New HVAC Installation say (1) otherwise say (2). When caller says 1 we send Appointment link by text. for (2) we send Request form link. How do we set it up.
AI will need to ask above questions with 2 choises after Greeting
and depending on Caller said 1 or 2 AI send link automatically
I have different 2 links
AI asks: if you need New HVAC Installation say one otherwise say two. When caller says one,…
1 vote -
AI
I believe the RingCentral AI experience could be greatly enhanced by moving away from basic text-to-speech menus and greetings. Instead, integrating a more dynamic AI voice—one that sounds warm, expressive, and natural—would go a long way in improving customer interaction.
Currently, the monotone delivery feels robotic and lacks the human-like warmth that today’s users expect from AI-powered systems. Adding more variation in tone and inflection, with a touch of friendliness or enthusiasm, would make the experience feel more welcoming and professional.
As a customer and advocate for smart business solutions, I’d love to see RingCentral’s AI receptionist evolve into the…
1 vote -
split personalities for AI receptionist
We would like the AI Receptionist to handle both sales and support calls, and adapt its tone, responses, and behavior based on the caller's context (e.g. whether they are a prospective customer or an existing customer).
Key capabilities requested:
Ability to define multiple personas (e.g. a more persuasive, friendly tone for sales vs. a more efficient, solution-focused tone for support).
Dynamic switching between these personas based on the nature of the inquiry or caller identity.
Improved handling of complex or industry-specific questions, especially in the context of B2B SaaS with customizable software.
This would allow us to better align the…
1 vote -
AI transcriptions should be date and time stamped.
AI transcriptions should be date and time stamped.
1 vote -
Preliminary info - transfer via context
After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.
Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.
1 vote -
Preliminary info - transfer via context
After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.
Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.
1 vote -
AI Receptionist - Sharepoint or Confluence Option for Knowledge Hub
It would be great to have the ability to provide the AI Receptionist information from a SharePoint site or a Confluence Knowledge base.
1 vote -
Support for CallRail Whisper Message When Forwarding to RingCentral
Current Behavior:
When a call is forwarded from CallRail to RingCentral, the whisper message configured in CallRail is not played. Instead, the call is passed directly to the call handling flow set up within RingCentral.Requested Feature:
Enable the whisper message configured in CallRail to be played to the recipient (agent/user) even when the call is forwarded to RingCentral.1 vote -
RingSense: Additional Task for AI-driven next steps
Overview:
Currently, when RingSense integrates with Salesforce, it logs AI-generated call results including the overview, Q&A, insights, and more by creating a task in Salesforce. All relevant information is posted in the comments section of that task, which is extremely helpful for context and visibility.Request:
If the AI identifies and recommends clear next steps as part of its analysis, it would be highly beneficial for RingSense to automatically create a second, pending task in Salesforce to represent that follow-up action.Value:
Ensures that next steps are not missed or buried in task comments
Improves workflow continuity and accountability by…
1 vote -
notes on deskphone call - through desktop app
Would like to see notes/summary on a call that is initiated through desktop app - but using paired desk phone. Currently the record feature works - but AI won't transcribe the recording.
1 vote -
Option to hide or make IVR Menus Unsearchable
We need an option to exclude or hide IVR menus in AI Receptionist.
1 vote -
Allow download of "transcript" on mobile phone app
The new transcript idea is great, however I can't download the transcript on my mobile phone app. There is no option to copy or paste it either. It's only available on the Desktop App.
Can this please be added to the RingCentral phone app.
Thanks1 vote -
Assigning tracker index number
Pre-assignment of the trackers Index number instead of dragging would save time and help with immediate organization of the trackers.
1 vote -
Make a few edits to the recap and tasks in AI
I love the recap and the task list. AI must get better at deciphering/translating some of the terms used in the conversation. However, I'm still very impressed and can just make a few edits to the recap and tasks. This certainly beats trying to manually take notes during a conversation!
1 vote -
AI Assistance Notes Archive Feature
Description:
Provides administrators with the ability to archive AI-generated notes, ensuring they are preserved and not permanently lost due to retention policies or manual deletion.Purpose:
To safeguard important AI notes by moving them to a secure archive, allowing for future reference or compliance needs, even after they've been removed from the active environment.1 vote -
Configurable Data Retention Period for AI Notes
Description:
Allow administrators to set and manage the data retention period specifically for AI-generated notes.Use Case:
Organizations may have different compliance or data governance policies. The ability to configure how long AI notes are retained helps meet internal data lifecycle requirements or external regulatory obligations.Requested Functionality:
Set custom retention period (e.g., 30/60/90 days or custom date).
Option to delete notes manually or automate deletion based on the set period.
Visibility or logs showing retention status.
1 vote -
ringsense save call audio
We need the ability to download call audio from RingSense.
Clients want copies of calls, I would rather our call monitors work through Ringsense to take advantage of ring sense capabilities and download calls they want or need to share with clients by downloading them from RingSense.
Right now the only way to download the audio is from RingCX, therefore they will work from the RingCX report or have to go back and forth between the two. This will cause us to use RingSense less because it causes double work.I would have expected the ability to save calls straight…
1 vote -
Feed the AI with our polocies and procedures
Teaching Ringsense our policies and procedures for better scoring
1 vote -
Ads and feature notification should be opt-in only
Ads and feature notification should be opt-in only. So that the cx will have an option if they want to stop that add or continue to show up. One of the example is the banner about AI assistance
0 votes -
RingSense to SalesForce Activity Data
We would like to request that RingSense AI-generated summaries be reflected in Salesforce as Activity Data rather than just as Logs.
Currently, the RingSense AI summaries are only visible in the log section, which limits their accessibility and usability for our team. Having these summaries appear under each user's Activity Data would provide greater visibility, enhance productivity tracking, and support more effective follow-ups within our process.
Implementing this change would be highly beneficial for our workflow.
1 vote
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