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How can we improve RingCentral?

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308 results found

  1. It would be great to 'compile' the Transcript for EACH caller and then be able select each individual caller to bulk copy the text

    Transcription Caller Selection

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. Rotating through Filtered calls

    Filtering calls by host and participant > Once you have one open, be able to click next or back to stay within those calls rather than having to refilter them.

    Generic report with all interactions within that filter.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Voice prompts to direct calls, ex "Press 1 or say billing"

    Create Voice prompts to direct calls

    Ex An inbound caller hears the Company greeting, "Press 1 or say billing".

    The callers speaks "billing".

    Ai recognizes the vocal prompt and treats it as if the caller had dialed 1.

    OpenPhone competitor does this.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. My review list, configured to find a call per team member instead of just 10 generic calls.

    I have a team of people with calls to review and I would like the system to give me 2 calls per agent per week to review, not just 10 calls which could all be with the same person.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. Archiving System for Call Recordings to be stored

    Archiving System for Call Recordings to be stored

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  6. Texting

    We should be able to block unwanted text

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  7. Allow for user-entered deal size when filtering Deals

    When filtering Deals, one of the available filters is Revenue. Unfortunately, the smallest available value is $0-$50k. Some organizations have much smaller deal sizes and would like the ability to select a smaller value, or ideally, manually enter the Revenue range they would like to filter by.

    1 vote
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Quick Distribution of Intercom use

    At the moment, to enable the intercom, you would need to enter each user and allow the intercom use. When you have 4 users is not a problem, having 200 it does become a problem to then enter each user's account and allow for the intercom. It would be great if we can have a system that can make the intercom use for all uses either selected or part of the group.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
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