368 results found
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Separate Note Deletion and Call History Deletion
Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.
1 vote -
User AI Writer with Outlook integration to launch email client
Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.
1 vote -
Add ability for Client to add custom prompts
Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary
"You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…
1 vote -
Enable one-click "mark for followup"
We have countless inbound calls, some of which require follow-up, some of which don't. We want a one-click button for "mark for followup" available immediately after a call ends in the RC app, and then for that response to also populate as a filter field in RingSense. That way, every afternoon when I do my follow-ups, I can filter (in RingSense) by "marked for followup", read the summary of the original inbound call, and execute my followup callbacks quickly and efficiently.
1 vote -
Pipedrive
Would love to see Pipedrive integration for RingSense AI
1 vote -
Proposal to Enhance Tracker Reporting with Key Phrase Metrics
We would like to propose an enhancement to our reporting capabilities regarding the Trackers.
Currently, the reports provide us with the date, time, and total number of calls within specified periods. However, it would be immensely beneficial to include metrics on the frequency of key phrases mentioned during these calls.Incorporating this data would allow us to generate more comprehensive reports and effectively track the usage of specific key phrases over time. This information could greatly enhance our analysis and improve our strategic decision-making.
1 vote -
Integrating With CompanyCam
Integrating CompanyCam with RingSense by RingCentral would provide several benefits, enhancing both efficiency and communication for your business. Here’s why it could be a good fit:
Streamlined Communication: RingSense offers AI-powered communication and collaboration tools. Integrating it with CompanyCam would allow your team to have instant notifications and alerts when important tasks, updates, or photos are uploaded to CompanyCam. This ensures real-time communication and prevents delays in addressing critical issues at job sites.
Automated Notifications: By integrating with RingSense’s notifications, you can automatically alert the right people when specific jobs are updated or completed. For example, when a new set…
1 vote -
medicarepro
Please add the CRM MedicarePro
https://www.medicareproapp.com/1 vote -
Surface out the frustration and/or objections in a call
There should be a way to bubble out frustrated calls. The summaries are interesting, but the killer feature is a list of all calls where emotion was high and the customer didn’t like the resolution offered by the representative.
1 vote -
overview Insights in progress too slow
Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?
1 vote -
Caller Id showing Company Name
When using Ring Central for business [multiple lines], it should have the ability to show the Company name as the Caller Id when contacting customers. Most people will not answer the phone when they see a number they do not know, as well as often delete texts before reading it.
If the person we call can see it is from our company, they will likely answer.1 vote -
Automated/Scheduled Reporting
Ability to set up predefined reports and schedule for email delivery.
1 vote -
RingSense Automatic User Provisioning
Suggesting a means to streamline/auto-provision users within RingSense for Sales, similar to how the existing auto-provisioning feature works for users within RingEX.
Essentially, admins would be able to authorize RingSense for Sales within their directory environment (Azure AD, Okta, etc) and define a provisioning scope that they could add user emails to. Once synced with their RingEX account, users in the provisioning scope would be auto-assigned RingSense for Sales licenses.
1 vote -
Allow one final Submit for scorecards
When you're scoring a call, you have a Submit button per section. When you submit your scoring, it sends an email each time which can be confusing on the receivers end. If you could allow to score sections of the call and then have one final Submit Scores button, which sends one whole package email to the end user, with everything together, it'd be less confusing and definitely more beneficial to have it all on one communication.
1 vote -
Don't limit feedback or comment characters
Currently when leaving feedback, I'm limited to 1000 characters max. I find this can be hindering on providing thoughtful insight and suggested improvements in a readable/bulleted format. I would add, the feedback and comment sections are meant to leave something at that exact moment on the call. I am looking for a general large text field to leave feedback on the overall call, not just for specifics moments of the call.
1 vote -
Allow multi select or bulk function
In the my calls dashboard allow multiselect select feature to bulk achieve, mark as reviewed, move, tag, or link deal to selected calls.
1 vote -
Allow Custom Tags for Calls
Allow custom and searchable tags for calls.
1 vote -
Add Service Industry under organization
I would like to see specific trackers for home improvement, electric, plumbing, HVAC, etc. industries.
1 vote -
Objections
An Objections Dashboard. AI filters common categories for objections and groups then alike.
1 vote -
filter
Ability to filter to only inbound calls. And also only calls over a certain time threshold such as 30 or 60 seconds.
1 voteNow we have both a "Duration" and "Call direction" filters - see them in "All Filters" on the Calls page
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