779 results found
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RingSense_OrganisationTab_ Ability to reset the Industry field settings to their default configuration.
The customer wanted to have an option to reset he Industry field settings to their default configuration.
RingSense > Admin Settings > Organisation> Update the Industry field3 votes -
Ai notes when transfer
Have the AI notes continue after the call is being transfer to another extension without them manually restarting the AI notes
3 votes -
Air sms send text messages number limits from drop down
Air sms send text messages number limits from drop down only shows 500max, can we be able to display ALL phone numbers associated to the account? i have over 2000 programmed numbers on this system and it only allows me to see 500 and then it cuts off. its sorted numerically.
3 votes -
Enable AI Receptionist Integration with External Systems for Order Status Inquiries
Requesting the ability to integra website or order management system with the RingCentral AI Receptionist so it can automatically respond to caller inquiries related to order status.
Currently, the AI Receptionist cannot access external systems or pull real-time, customer-specific data.
3 votes -
Allow Dashboard to be available to agents
Currently, the Dashboards can only be shared with staff with Admin rights. Agents cannot see when others are on a break or at lunch. When you have a lot of agents and they cannot see whether the person before them has returned, it makes it difficult to assure proper staffing. Also, it is difficult to make sure that everyone is properly logged out at the end of the day if there is no supervisor on the shift.
3 votes -
Capability to Use Initial Toll-Free Number as an Extension for AI Receptionist
When dialing the main number and entering 877, the system should play the test call flow that demonstrates how the AI Receptionist is configured. However, instead of initiating the test mode, the call is routed through the normal Auto Receptionist call flow.
We also replicated the issue by calling a user extension and pressing 877 during the user greeting. The behavior is the same—rather than triggering the test prompt, it continues to follow the standard routing for that user.
This confirms that if the extension number being used is the initial Toll-Free Number (TFN), the test will not function as…
3 votes -
Expanded Analytics for Unresolved Calls in AIR (AI Receptionist)
Summary
Enhance AIR Analytics to provide comprehensive visibility into Unresolved Calls, including categorization, metrics, and actionable insights across all failure types: Abandoned Calls, Dropped Calls, Lost Calls, Out-of-Scope Intent, Multilingual/Dialect Failure, and other system-level or user-level breakdowns.
Problem / Opportunity
Currently, AIR Analytics offers limited insight into why certain calls go unresolved. Without detailed categorization and metrics, users cannot accurately diagnose performance issues, optimize call flows, or understand where the AI receptionist is failing. This diminishes the ability to improve customer experience and reduces confidence in the system’s accuracy and coverage.
Proposed Solution
Introduce a dedicated Unresolved Calls Analytics Module…
3 votes -
Advanced Analytics in RingSense
Identify sub-topics in the RingSense Trackers. Today, I have to read the AI Transcripts to determine what happened at the detail level. For example, in Retail, we will see a large proportion of calls with the Tracker - Shipping Delay - but there may be various causes for the delay - It could be a Shipper issue, a warehouse issue, an inventory issue, etc. This would be very helpful in communicating VoC to a broader audience, in addition to expediting the recognition of issues and trends.
3 votes -
AI Analytics - Transferred Calls
In the RingCentral AI Analytics dashboard, the data for Transferred calls is not provided by category. The Transferred by Name report does not actually show the calls that used transferred by name skill during a call.
3 votes -
AI transcription or summary
Let me know what the customer spoke about with the AI before the call is transferred to me. May be a text transcription or summary.
3 votes -
custom voice
Wondering if there is any plan to allow for voice synthesis by creating a voice sample. That way, our clients hear a familiar voice over the current AIR.
3 votes -
AI Voice Prompt/Announcement to be played before the call is connected to the receiver of the call
Amy wants a feature wherein she has the ability to have the AI Voice Prompt/Announcement to be played before the call is connected to the receiver of the call. Essentially she wants to freely change how AI Voice Prompt/Announcement is played in the system.
3 votes -
Improve AI Receptionist Transfer by Name Functionality
Summary:
Currently, to ensure proper call routing, our team must add and maintain custom rules for every employee across all AI Receptionists. This is time-consuming, not scalable, and does not align with the intended functionality of transfer by name.Request:
We request that the AI Receptionist be enhanced so that transfer by name works correctly without the need for custom rules for each employee. The system should automatically recognize active users by name across all AI Receptionists, improving efficiency and ensuring a consistent caller experience.Benefits:
Reduces administrative overhead of manually managing custom rules for each user.
Ensures transfer-by-name functionality…
3 votes -
Add AI transcription to desktop phone calls and recorded calls
Currently, only calls made through the app are transcribed and summarized with AI assistant. You should add this feature to calls made with a desktop phone, certainly if the app is open on your computer. At the very least, you should be able to send recorded calls to the AI assistant and get a summary in return
3 votes -
Contact Name AI Note Rename
• Requesting a feature to edit or rename contacts directly in the AI notes.
-requesting a feature to Update Contact Names for AI Notes:
on how to edit a contact's name and have that change reflected in the corresponding AI notes.3 votes -
Knowledge Hub AI Receptionist - Website
To allow users who make periodic updates on the website to either sync changes automatically or update the saved items. At present, the only option in Knowledge Hub AI Receptionist is to delete the existing version and upload a new one
3 votes -
Follow Up Questions for AI Receptionist
The AI Receptionist needs the ability to ask follow up questions kind of like how a multi-level IVR is built. At the moment, it can only send callers somewhere based off the first thing they say without the ability to ask a follow up. For Example:
A doctor's office has 2 divisions we'll call them normal and exotic. Each division has a subset of doctors in that discipline with a group of medical assistants who ultimately field their questions. If a caller calls in for exotic, the AIR needs to ask which doctor before transferring the caller. Right now the…
3 votes -
Automatic call notes-make avaiable in the google chrome extension
The automatic call notes are great, but unfortunately it does not work when the call is handled in the google chrome extension, even when a user had the option to automatically transcribe all calls and generate notes turned on. Many of our staff like the simplicity of the extension and we want them to be able to utilize the notes feature as well.
https://chromewebstore.google.com/detail/ringcentral-for-google/fddhonoimfhgiopglkiokmofecgdiedb
3 votes -
AI Notes to capture the CNAM as the name of the caller/participant
When an external caller is not saved in the company contacts, AI notes show the name of the caller as Participant[xxxx] (xxxx is the last 4 digits of the caller's number). Even if the caller has a CNAM, it still shows Participant[xxxx] in AI notes.
It would be a great addition to the feature if it could incorporate the CNAM in AI notes, and display the CNAM of the caller instead of Participant[xxxx] if the caller's number is not saved in the company contacts.
3 votes -
After declining a call, stop it from incessantly re-ringing my extension
After declining a call, stop it from incessantly re-ringing my extension
3 votes
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