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RingSense & AI

RingSense & AI

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113 results found

  1. Customers with RingSense accounts would like to Integrate and have requested API Access.

    9 votes

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  2. If there are multiple reps on a call, the managers who have access to the call should have a drop-down on the scorecards to choose which rep they are grading on the scorecard. The current limitation only allows managers/admin to grade the host of the call. In several cases, the host of the call is not speaking the most.

    8 votes

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  3. It would be helpful to have an ability to add a summary note when moving a recording into a Library folder. This would allow people to quickly determine the reason why the recording is being saved, and what is the critical information to get from it.
    Note that the summary should also include who wrote it and have the ability to edit/add additional notes.

    8 votes

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  4. QA On Digital Interactions

    7 votes

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  5. CRM integration with a very popular HVAC/Field Services software, Service Titan - https://www.servicetitan.com

    7 votes

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  6. As an example, an organization needs for the receptionist to say "xyz" during each call. Would like to be able to filter on calls where that does not take place (i.e. calls that do not have that tracker).

    7 votes

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  7. Currently the Company Numbers report in the analytics portal does not display a column for the phone number Label in the report output displayed in the portal (bottom portion that shows KPIs by individual phone number). It only displays a column showing the actual company phone number (e.g. +13125555555). The only way to see the label of the phone number in the report is if a user downloads the PDF or Excel file.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Ability to search by a customer's phone number in the search bar without having to follow a specific format. Right now the search bar seems overly dependent on the number format (w/ plus sign, hyphenated, etc.)

    6 votes

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  9. Ability for a manager to change the AI score if they disagree with it.

    6 votes

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  10. In Conjunction with the Auto Redaction, Offer a new Role/Permission for Manual Redaction allowing an authorized user to redact via audio timeline and or the transcript that places the traditional marker line over the audio/text section. When redacted all corresponding data will be updated with the marker hiding the text/audio.

    Playback will keep the original timeline and simply play dead air over the redacted portions. Transcribed/text data will be redacted in the traditional "Classified" style,

    Download of audio or transcript retains redactions.

    Redactions can be removed by a user with a proper Role/Permissions to "Remove Redactions". There should be an…

    6 votes

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  11. Just as voicemail recordings are emailed to the user following a call, so should a call that a RingSense user finishes. The admin should have the ability to choose this setting for each user, so it's able to be for some users but not others.

    6 votes

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  12. Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,

    5 votes

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  13. When sharing calls outside of RingSense, the information is limited to the call/video recording, summary, and transcript of the call. Would like the added functionality to share the comments and feedback from the call.

    5 votes

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  14. When attempting to share a call externally, the platform currently requires the end user to type in an email address + a comma or to press "Enter" for the Share button to appear. It would be much for intuitive for the UI to automatically recognize an email address has been added and highlight the "Share" button to send.

    5 votes

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  15. Ability to integrate with RingCentral MVP SMS/MMS and RingCx SMS/MMS. Would like to be able to match SMS interactions to deals and track concepts/contexts and keywords like we can with calls.

    5 votes

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  16. Request is for APIs that allow RingSense to push call and video data (call scores, summaries, transcripts, next steps) to outside CRM/ERP tools.

    5 votes

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  17. Many times, there is a small portion of a meeting that is an excellent example of how to sell the product. Rather than having to save an entire recording, it would be helpful to highlight just the portion that you want others to review. It would save a lot of time for people to review the key portion.

    5 votes

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  18. Create Audit Trail for Admins to monitor Manual Downloads of Audio and or Transcriptions (show individual interactions).

    Audit Trail will monitor new role/permission for Redactions and Remove Redactions (show individual interactions).

    Audit Trail will bolster Security of Data

    Audit Trail should not be able to be deleted by anyone, should run for 12 months or more. Search and results should be able to be downloaded or printed. NOTE: emailing a file like this unencrypted is less desirable and poses data privacy issues.

    5 votes

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  19. Give admins the ability following a completed call to have the transcript of a completed call to be sent to the customer in different formats - pdf, or text file, or similar to voicemail, "text to voicemail." The issue is about capturing the "event" or the conversation from a "compliance" standpoint, which I suspect will be more important when RingSense for Service comes about.

    5 votes

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  20. Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.

    I would also like the option to use this function on my physical desk phone, if possible.

    4 votes

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