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398 results found

  1. Integration with Genesys CC

    Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. RingSense to be accessible through RingCentral app

    Customers with RingSense will have the option to access it through their RingCentral Web/Desktop applications to easily manage the service instead of having to login separately.

    2 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
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  3. Enable Call Recording for AI Receptionist Interactions

    Summary:
    Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.

    Description:
    Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.

    Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:

    Improve quality assurance and training by reviewing how the AI interacts with callers.

    Support compliance…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  4. Call length recorded in AI Notes

    It would be helpful in evaluating phones call to have the IA notes of the call include the length of the call.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  5. Feature Request: Add a Notifications Icon to the Desktop App

    I received feedback on a call from my sales manager. I received the notification from an email, which then directed me to a browser to which i had to log in and get my feedback. The notification Tab on the browser showed the pertinent information, however, having that feedback, notification, and message all appear in a Notification Page and Icon (which updates numerically) within the Desktop would cut down on the clutter and remove work around and frustration.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Allow for each ringcentral user to record the voice for the outbound notice of recording. "hello this on a recorded line is all you need.

    Allow for each ringcentral user to record their own voice to notify the person that they are calling that they are on a recorded line, so that outbound calls are also always notified. For example all you would need is an automated recording to play with the callers voice saying, hello, this is Phil Wardell from Access Insurance on a recorded line. Then the caller would take over and start talking, this is a game changer for Ringcentral as you currently do not have this. They way you do it causes virtually everyone to immediately hang up. In a two…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Hold music for AI receptionist

    The ability for AI Receptionist to have a hold music that user can choose from instead of dead air if call is being connected to a user or call queue.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  8. Callbacks should automictically come back into the reps que. The rep should have the option to reschedule or accept

    Callbacks should automictically come back into the reps que and the scheduled time. The rep should have the option to reschedule or accept.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  9. It would be a great option if AI can be used to pick up phone calls not automatically, but only after 3 phone rings and no answer.

    It would be a great option if AI can be used to pick up phone calls not automatically, but rather after 3 phone rings or no answer.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  10. AI Receptionist - Enable Regular User Extensions in "Send Text Messages"

    Currently, only System Extensions and AI Receptionist (AIR) Extensions are available for selection in the "Send Text Messages" dropdown under the Admin Portal.

    We would like to request support for regular user extensions to also appear in this list. These users have properly configured numbers and are included in our TCR, yet they are not selectable when assigning SMS permissions.

    This enhancement would provide greater flexibility in managing SMS access across our teams and ensure consistency in how extensions are handled throughout the platform.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  11. recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce,

    recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. Ability to retrieve summaries prior to sync

    Cx would like to be able to have the ability to retrieve calls that were not showing in interaction prior to having the apps integrated.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  13. Edit AI Receptionist ability to say how it will connect a caller when the AI can no longer support the caller

    My business is in Insurance. When the AI receptionist can no longer support the caller it currently says " Would like me to transfer the call to the receptionist?" This needs to be change because the customer is already talking to the receptionist This change will allow the Ring Central customer to customize this sentence. Ex: "Would you like me to transfer the call to a licensed Insuranc Agent?"

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  14. share interactions with teams

    Ability to share a RingSense interaction with teams as well as individuals. Teams would show up in the search that would share to all individuals on that team.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. VOLUME BUTTON

    ALLOW AGENTS TO CONTROLL VOLUME SETTINGS TO ENSURE QUALITY ON THE CALL.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  16. LIVE TRANSFER

    WHEN ATTEMPTING TO LIVE TRANSFER. ONCE THE AGENT PRESSES TRANSFER. THE CUSTOMER SHOULD AUTOMATICLY BE PLACED ON HOLD. THE NEXT OPTION SHOULD BE WARM TRANSFER. THIS WILL ALLOW THE AGENT TO SPEAK TO THE REP AND GIVE INFORMATION BEFORE THE TRANSFER. ONCE THE REP AND AGENT HAS DISCLOSED INFORMANTION. THE NEXT OPTION SHOULD BE TO MERGE THE CALL WITH THE CUSTOMER AND REP.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  17. ON INTERACTIONS PLACE A COLUMN WITH THE NAME OF THE DISPOSIOTION. THIS WILL YOU TO ASSORT AND FIND A CALL TO VEW BETTER

    THIS WILL YOU TO ASSORT AND FIND A CALL TO VEW BETTER

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  18. AI is able to answer the call after several rings if a human does not answer

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  19. RingSense to Salesforce Created By Field

    Enhance the RingSense integration to automatically write back updates to the Salesforce comments section. Additionally, ensure that any related tasks generated by RingSense are assigned directly to the manager.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Have AI Receptionist the ability to send an appointment link via text when choosing a prompt

    So my idea is: to remove the back up receptionist announcement. and then When we get a call, AI asks: if you need New HVAC Installation say (1) otherwise say (2). When caller says 1 we send Appointment link by text. for (2) we send Request form link. How do we set it up.

    AI will need to ask above questions with 2 choises after Greeting

    and depending on Caller said 1 or 2 AI send link automatically

    I have different 2 links

    AI asks: if you need New HVAC Installation say one otherwise say two. When caller says one,…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
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