Today RS4RCX is an outstanding companion to RingCX, analyzed conversation is truly incredible. Having a secure repository for RCX conversations is something we have come to rely on. Today however recordings in RS4RCX are only tied to agents licensed in RCX.

Missing are those conversations that did not have an agent tied to the segment. It is highly desirable to pull, analyze and store calls in RCX IVR including voice mails, cloud profiles, track numbers and voice surveys.

Being able to audit voice mails that were left is an easy and daily example of how RS4RCX supervisors can use the feature. Cloud profile, cloud destination and track numbers are very unique ways RingCX differentiates itself in the contact center space, however not having those portions of the call analyzed and available in RS4RCX make usability less than efficient. If you need to find these types of recorded calls today you must use RCX Interactions Overview report to use the simple URL link to playback without the enhanced details.