Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary

"You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation as follows for my claims file. Please be concise but capture the most important info from the statement:

Summery of the accident

What caused the accident

Damages to the vehicle or property

any Injuries

what are the next steps in the process?

Expectations set for follow up
any additional info that should be mentioned