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RingCentral - Granular AI Assistance

Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

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Jayvee shared this idea  ·   ·  Report…  ·  Admin →
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  • Paul commented  ·   ·  Report

    also allowing AI BUT disabling it taking notes automatically by template / default would be a good enhancement.

  • James commented  ·   ·  Report

    It would be beneficial to have an option to create a custom role that completely removes AI functionality from the user's app for company policy purposes. Additionally, having the ability to add a custom role for AI would be advantageous, allowing us to grant access only to users who require it.