← RingCentral Ideas

Settings and activity

54 results found

  1. Robocalls Identification on Call logs and Missed Calls notification

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mir commented  · 

    It would also be helpful since we are already tagging a call as Suspected RoboCall, to remove it from showing as missed call or to have an indication that it is a missed call from suspected robocalls so we don't have to call back anymore.

  2. RingCentral AI transcription availability on RingCentral Archiver

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Mir commented  · 

    As well as be stored on Salesforce field i.e Task.

  3. RingCentral - Granular AI Assistance

    5 votes
    New  ·  2 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Mir supported this idea  · 
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    Mir commented  · 

    It would be beneficial to have an option to create a custom role that completely removes AI functionality from the user's app for company policy purposes. Additionally, having the ability to add a custom role for AI would be advantageous, allowing us to grant access only to users who require it.

  4. RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mir supported this idea  · 

  5. Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User

    3 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Mir commented  · 

    This will also be a helpful feature under the Performance Reports > Call tab to be able to download reports and see where the call was routed to.

    Mir supported this idea  · 

  6. No missed call notification on desk phone when call was answered by Desktop App

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Mir supported this idea  · 
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    Mir commented  · 

    The same goes for when a call is answered through the deskphone there is a missed call notification on the app. The ability to remove missed call on app when call is answered through the phone would be helpful.

  7. Performance Reports- Calls Tab- Filtered for Missed and Answered Call

    6 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Mir commented  · 

    It would be better if there were an option to filter missed call reports between certain hours in order to compare the missed call percentage.

  8. Make the "Set Status Message" more visible to what it is set to.

    8 votes
    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mir supported this idea  · 
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    Mir commented  · 

    Could have been better if there were some sort of notifications or reminders to update the status messages as we sometimes tend to forget to update them.

  9. Closing call window with X close button does not end call

    1 vote
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Mir commented  · 

    This also happens on a regular direct call or call queue calls. When a call queue call comes in and a user x out the call from the dial pad, the dial pad will be gone but the call keeps ringing until someone answers the call or the caller disconnects.

    The ignore button does not work for call queue calls because when you hit ignore, the call will be gone for a few seconds and will ring back up again.

  10. All cases to show on https://support.ringcentral.com/case.html

    4 votes
    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Mir commented  · 

    Please allow ability for all users, regardless of their roles to see and access all cases on the account.

  11. I want the ability to ignore calls coming in on a call queue

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mir commented  · 

    The current behavior of the call queue calls is that, if a member of a call queue ignores the call, it will continue to ring until the call is answered or the caller hang up.

    It would be better if after ignoring the call, the ringing stops and only continues to ring on other members of the call queue.

  12. Desk Phone and Desktop application Sync

    93 votes
    Planned  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mir commented  · 

    It would also be helpful if we reject or ignore a call from the desk phone, the calls should be rejected or ignored on the RingCentral app. Currently, the behavior is that the calls once rejected or ignored on the desk phone, it continuous to ring on the app.

  13. performance reports

    17 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mir shared this idea  · 

  14. # Outbound Connected calls KPI

    3 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mir commented  · 

    To have a KPI filter we can add that specifies the number of outbound calls that were connected or not for all the users in the performance reports under the User tab.

  15. block the faxing on the main number.

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Mir commented  · 

    It would be helpful if we can have the option to disable or enable the fax for the main number.

  16. Robocall number bulk blocking option

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mir commented  · 

    This would be helpful not only for robocalls but for any numbers that we would like to be added to the blocked list. We would like an option to block bulk numbers.

  17. Disable auto launch app using script

    7 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mir shared this idea  · 

  18. BLOCKED NUMBER BY LAST 4 DIGIT

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mir supported this idea  · 

  19. Ability to Edit external number under call forwarding

    2 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mir shared this idea  · 

  20. Hide Cover Page Not in Use

    10 votes
    2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Mir commented  · 

    It would be helpful to only allow users to use the desired cover sheet we have selected and not have the option to use different cover pages.

    Mir shared this idea  · 
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