AI assistance to route incoming calls
AI reception with human voice capability can enhance the customer journey by understanding the caller's intent and directing them to the correct department, park call or agent. This can significantly decrease wait times and boost first-call resolution rates. The system will also provide personalized welcome greetings based on caller information and history, creating a positive atmosphere for each interaction.
2
votes
Rob
shared this idea
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Thanks Rob, AIR is our attempt at addressing all of the pain points you have mentioned. Are you using it now, if so how has the experience been for you overall? Would love to hear more.
Thanks
Deepak
