Requesting a feature that lets admins upload or manage a list of client and company names in multiple languages (e.g., English, Spanish, Portuguese, French, German, etc.) so RingSense and RingCX can recognize them correctly in AI transcripts and summaries.

This would help:

Prevent AI from mishearing or misspelling client and company names.

Keep names consistent across all AI notes and summaries.

Support multilingual teams working with global customers.

Make transcripts and summaries more accurate and professional.

Example Use Case:
When an agent mentions “Crédit Agricole” or “Banco do Brasil,” the system identifies them correctly instead of showing a wrong or phonetic version.