264 results found
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Ability to download faxes from an account through the API
We have a business use case for being able to download the pdf attachments of a fax from an account through the API.
4 votes -
Need APIs to expose license usage details for BI reporting
Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard
34 votes -
Increase data coverage in Kibana
A feature in which the Kibana tool can gather call disconnect initiator logs for more than 7 days
1 vote -
Opt in Opt out function for Salesforce SMS
Is RingCentral can offer the automated Opt Out function?
1 vote -
automatically assign a caller ID similar to the number you are calling
Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.
2 votes -
Viewing Caller Menu Choices in Multi-Level IVR
I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.
4 votes -
Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forw...
...arding devices, the call session will just be the same and will not create another call flow. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forwarding devices, the call session will just be the same and will not create another call flowCalling Party: YARDIReceiving Party: RingCentralCall Flow:Yarding calls RC line > Call connects to RC then forward the calls to the regular forwarding set up of the user extension > Missed call will forward the call to an external number which is…
1 vote -
Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) cool tricks or tips should be sent out everyday t...
...o help keep users engaged, uptodate and able to use the platform in more helpful ways. People love learning new things but people LOVE showing off the new things they have learned (bragging rights haha)The how to videos are great but a daily reminder or pop up will help keep all this amazing information locked in and relevant.. Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC)
Like cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways.
People love…
1 vote -
Ability to support cross instance federation. Across different brands / database regions (Gamma vs. Epsilon etc.)
Ability to support cross-instance federation. Across different brands/database regions (Gamma vs. Epsilon etc.)
1 vote -
Migrate Call Queue to MS Teams PBX
RingCentral to forward calls via call2teams or native direct dial for PBX. We want the ability to receive the phone call to our MS Teams platform queue just like the users that are migrated to RingCentral with Teams PBX
1 vote -
Remove lengthy pause after greeting
Hi, it would be so great if there was a way to remove the lengthy pause that follows the greeting, just before the “let me connect you automated voice” step. It can be confused as a connection error or call drop.
2 votes -
Use a Simple API call to get AudioStream of a connected call.
I know there is the supervisor API which allows you to listen in have the system call you, but there should be a way to simply request the audiostream of the current call session.
4 votes -
ezlynx CRM integration
ezlynx integration
3 votes -
Inclusive Link Handling for SMS
The current limitations in link handling within our SMS platform have raised concerns among users who wish to send various types of links. This feature request aims to enhance the system to allow the transmission of all kinds of links without blocking any specific types, providing users with greater flexibility and ensuring a more inclusive communication experience.Feature Description:Link Whitelisting:Implement a system that allows users to send links of any type without automatic blocking.Users should have the ability to whitelist specific domains or keywords to ensure the system recognizes and permits these links.User Override Functionality:Provide users with the option to override…
2 votes -
Preset phone numbers for transferring purposes
Presetting phone numbers when in the transfer window. Allowing them to be labeled by the organization/company for ease of transfer. Preventing user from transferring a call to the wrong phone number. Drop down menu, listing the labeled phone numbers before hitting "transfer now"
1 vote -
Users should have more than two concurrent lines
Users should have more than two concurrent lines. Currently they have only two lines available to receive two concurrent lines/calls. But the third caller cannot call. With Mitel system we used to have 6 lines available.
1 vote -
Add originating caller/leg to call log response for warm transfers
Currently, we have an integration that works as follows:Customers (insurance agents) connect their RC account to our CRMWe set up a webhook to get updates whenever a call is Answered or DisconnectedWhen an "Answered" webhook is received for an inbound call, we attempt to find the record in our CRM that matches the phone numberIf available, we can then give our user the option to navigate directly to that recordWe have some customers that have this arrangement:End consumers (insurance buyers) originally call in to a Call CenterIf needed, the call center will transfer that call to our customer (insurance agent)When…
1 vote -
Acturis Integration
cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.
1 vote -
WINGET exe version
We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.
1 vote -
We need a custom fillable Fax cover page to be added right onto ring central.
We need to have quick easy access to a custom, FILLABLE, fax cover page. We send out faxes all day and each fax is different. We need to be able to fill in the cover page right on ring central. I spoke with one of your technicians and he said if we wanted a fillable fax cover page than we can add it as a word document. That does not work for us as we do not have word access. We need to be able to click on our own fax cover page and be able to add in the…
3 votes
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