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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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573 results found

  1. I love the integration of ringcental and zoho crm. However, through the automated popup that occurs when a call comes in we are not able to relate a call to a specific deal. This has to be done by going into the "Activities" module, finding the specific call and then relating it to a deal. I will attach screenshots. FYI - we have renamed the "Deals" module in our crm to "Jobs."

    1 vote
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  2. Add to the RingCentral for Google Chrome plugin the ability for end users to configure call forwarding: call forward no answer (Same configuration available on RC App, Settings > Phone > Inbound calls > Call Forwarding).

    5 votes
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  3. The sending and receiving of files though messaging already exists in the desktop and phone ringcentral applications. In order to prevent my team from bouncing between apps, please enable this feature in the salesforce integrated app. Thank you!

    2 votes
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  4. Please setup Email Notifications to update your clients on your releases of the RingCentral Apps for Salesforce.

    4 votes
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  5. Would it be possible for the formula used to generate the Call Recording Link ( rcsflCall_Recordingc) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call recording is opened via an unencrypted http URL.

    5 votes
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  6. We use Apricot Project Management Software in our operation and would love to see RingCentral integrate with it.

    1 vote
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  7. ...utlook Contacts.. In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts. We do not want our users seeing every user and resource in our Active Directory!

    1 vote
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  8. In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are completing all required sections following a call

    5 votes
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  9. When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"

    6 votes
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  10. I have a prospect who would benefit from native ActiveCampaign integration rather than having to use a bridging app. Many thanks.

    5 votes
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  11. It would be great to have contact information from KarbonHQ be used to pull up client calling details. (https://karbonhq.com)

    1 vote
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  12. Cab management software needing UCaaS embedded agent.

    1 vote
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  13. Create a Discord or Slack channel for the Ring Central Community so we can collaborate with Ring Central staff and the Ring Central Community to induce more real time discussions and ideas

    1 vote
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  14. Add calls and notes to customer activity log based on the phone number dialed or received from in ring central while the business central app is open. Also see all users call logs and permitted recordings against a particular customer card in BC.

    2 votes
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  15. MyRepChat. Federal requirement in highly regulated industry. All texting must be monitored and archived.

    4 votes
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  16. Cannabis industry.

    1 vote
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  17. When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this be updated

    5 votes
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  18. We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems.I opened a ticket with support (12440948) and they suggested a feature request.They confirmed: I was not able to click the meeting invite to start the RCV meeting. I had to manually copy and paste the link into my Google Chrome Browser for it to work. What is also odd is that when I did that and put it into Chrome, it added a semi-colon which made the link invalid. Once I removed the semi-colon, it worked perfectly.

    6 votes
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  19. We love Gorgias and so do many other companies. They have a great API and a connect to many services. I think you'd make a great couple ;)

    2 votes
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  20. HeyMarket App Integration. Personalized Business Text MessagingHeymarket gives you the power to communicate with customers on any messaging channel using one shared inbox. Heymarket is a business texting platform built with teams in mind so anyone can get up and running fast and securely integrate the tools you use every day to manage customer relationships.https://www.heymarket.com/

    1 vote
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