603 results found
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Reduction of RC App-Cloud interface complexity
The complexity of the interface between RC Apps and our cloud has significantly grown over time as can be observed from the tables in the MVP network requirements document. At this time, there exists no coordinated effort across RC engineering, PM and OPS organizations to mitigate this complexity. Furthermore, this complexity counters elements of our Core Value Proposition: "We make it simple to set up, to run, and to manage." More specifically, the interface complexity has a significant impact on the enterprise firewall configuration effort for all of our customers, the volume of customer/partner questions around firewall configuration, the RC/Partner…
97 votes -
Power Automate Integration
Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that monitors sales numbers in a database or Excel spreadsheet and generates a message to a team when they meet their numbers.Onboarding system that messages HR, IT, and a new hire's onboarding flow is in process and what state it is in.Maybe a flow that monitors events within the O365 ecosystem and texts or calls IT when some process errors out?There appear to be mechanisms…
39 votes -
Need APIs to expose license usage details for BI reporting
Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard
34 votes -
Warm Transfer in Chrome Extension
Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer
32 votes -
RingCentral Sync with Salesforce Contacts
I am requesting an option to sync RC with Salesforce so, that all of the contacts from Salesforce (Jungo) sync with RC automatically as added. To do this as an import periodically is timely but, if able to sync automatically just as you are able to call from RC via Jungo, it would only make sense that the contacts would automatically sync to RC app as well. Thank you Chris
29 votes -
Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)
With the passing of Ray Baum's Act (effective 1/6/2022), our current or prospective Direct Routing customers for Microsoft Teams will begin to examine whether RingCentral MVP can "process" PIDF-LO information originating from the MS Teams environment. Currently we do not. Customer preference will be to maintain emergency address/location information from within their MS Teams Admin Center environment, as opposed to being forced to manually change/update address/location information within ServiceWeb. Users in this type of environment will simply refuse to do the manual updating within ServiceWeb. I personally am already hearing of customers where this will become an issue and may…
27 votes -
Support for Azure & Windows 365 VDI environments
Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.
25 votes -
MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out
MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out
24 votes -
Integration with Calendly
Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.
22 votes -
Connection and synchronization of a company telephone book
Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc
17 votes -
Monday.com Integration
You have several other CRM/Collaboration softwares. I would like to suggest Monday.com
16 votes -
RingCentral for SalesForce: display "called to number" "call queue" information
for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.
15 votes -
Allow QoS Data to be pulled via API
Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.
14 votes -
RingCentral for Salesforce: Record Types and Picklists
It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging
14 votes -
VM Notifications to email (Outlook)
RE: Voicemail notification emails received in MS Outlook Client. when users delete the message containing the notification and attachment, the actual Voicemail message is also deleted from the RC system.Customers email platform is MS O365This is a Cisco feature: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx/b_11xcucumgx_chapter_01.html
13 votes -
Change ring tone for RingCentral Chrome Extension
this would be useful to avoid agents from not hearing customers due to the ringing
13 votes -
12 votes
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Combine Meeting/Video Calendar and task calendar - integrate w/ outlook
Currently there are two calendars in the RC App, one for video meetings and the workspace calendar. There should be one calendar in the RC app that contains everything and that can be integrated with outlook as meetings and contacts are.
12 votes -
Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.
Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It would be faster if you could just click the phone icon instead of going to RC desktop app or outlook add in and type the name / number, when you could just make two mouse clicks and dial the number right away.
12 votes -
Service Web and Messaging need to "play better together"
This document lays out 3 ways user accounts can be created. https://docs.google.com/document/d/1yQEX5ZqLB2p_ZMKNUCHgudVVYkRhPTT7w-X6BPA_JEk/edit?usp=sharing This can lead to multiple issues, such as not being able to create a user account in Service Web due to an existing email. Jeremy Loffredo is aware as well. Joliet Junior College is the customer who is raising this issue and wants these tools to work better together as it causes confusion and delays in getting users added. There also should be a report showing not only the Service Web email ID, but Messaging email ID for a specific UID - all users. The Admin should be…
12 votes
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