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Developer Platform, APIs, & Integrations

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  1. The complexity of the interface between RC Apps and our cloud has significantly grown over time as can be observed from the tables in the MVP network requirements document. At this time, there exists no coordinated effort across RC engineering, PM and OPS organizations to mitigate this complexity. Furthermore, this complexity counters elements of our Core Value Proposition: "We make it simple to set up, to run, and to manage." More specifically, the interface complexity has a significant impact on the enterprise firewall configuration effort for all of our customers, the volume of customer/partner questions around firewall configuration, the RC/Partner…

    97 votes

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  2. Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard

    34 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer

    32 votes

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  4. Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that monitors sales numbers in a database or Excel spreadsheet and generates a message to a team when they meet their numbers.Onboarding system that messages HR, IT, and a new hire's onboarding flow is in process and what state it is in.Maybe a flow that monitors events within the O365 ecosystem and texts or calls IT when some process errors out?There appear to be mechanisms…

    31 votes

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  5. With the passing of Ray Baum's Act (effective 1/6/2022), our current or prospective Direct Routing customers for Microsoft Teams will begin to examine whether RingCentral MVP can "process" PIDF-LO information originating from the MS Teams environment. Currently we do not. Customer preference will be to maintain emergency address/location information from within their MS Teams Admin Center environment, as opposed to being forced to manually change/update address/location information within ServiceWeb. Users in this type of environment will simply refuse to do the manual updating within ServiceWeb. I personally am already hearing of customers where this will become an issue and may…

    27 votes

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  6. I am requesting an option to sync RC with Salesforce so, that all of the contacts from Salesforce (Jungo) sync with RC automatically as added. To do this as an import periodically is timely but, if able to sync automatically just as you are able to call from RC via Jungo, it would only make sense that the contacts would automatically sync to RC app as well. Thank you Chris

    26 votes

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  7. Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.

    25 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

    24 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  9. currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

    21 votes

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    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  10. Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    20 votes

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  11. We would like to enforce SSO for users that are in our domain, and allow password login for users that don't have domain accounts
    . We do not want to enforce SSO account wide

    18 votes

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  12. Note, each example uses a different type of streaming music. If this item is considered, we could offer a "one size fits all" option that the customer could choose to implement. We are not advocating for every individual instance

    17 votes

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  13. You have several other CRM/Collaboration softwares. I would like to suggest Monday.com

    16 votes

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  14. for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.

    15 votes

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  15. Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.

    13 votes

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    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  16. RE: Voicemail notification emails received in MS Outlook Client. when users delete the message containing the notification and attachment, the actual Voicemail message is also deleted from the RC system.Customers email platform is MS O365This is a Cisco feature: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx/b_11xcucumgx_chapter_01.html

    13 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  17. this would be useful to avoid agents from not hearing customers due to the ringing

    13 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  18. It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging

    12 votes

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  19. Currently there are two calendars in the RC App, one for video meetings and the workspace calendar. There should be one calendar in the RC app that contains everything and that can be integrated with outlook as meetings and contacts are.

    12 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It would be faster if you could just click the phone icon instead of going to RC desktop app or outlook add in and type the name / number, when you could just make two mouse clicks and dial the number right away.

    12 votes

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