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585 results found

  1. Seeking to have the fax capability included in RingCentral for Chrome extension

    3 votes

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  2. The customer wants to have the feature voice/language translator for Italian users

    2 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  3. ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Adding google workspace didnt wok

    1 vote

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  5. Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to keep all communication within the Teams app to reduce complexity. Challenges: The customers would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging. To use this, they must also use the RingCentral Desktop App. This creates a challenging solution strategy as some users have the Embedded Dialer and others are using the RingCentral App. Things do not work well when both the Embedded Dialer and the RC App are deployed on the…

    6 votes

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  6. We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.

    1 vote

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  8. They would like to be able to their Mobile to work using the feature they normally use from their computer if they need to be out and still be able to do their task even from outside using Hubspot/RC integration

    3 votes

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  9. add audio notification for SMS and indicator in MS teams systray

    1 vote

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  10. When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore

    2 votes

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  11. RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.

    2 votes

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  12. When someone sends a phone with a hyperlink, I want to be able to have the option to dial it right away.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. 5 votes

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  14. Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.

    4 votes

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  15. Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. To removed Debt relief offers from Prohibited campaigns

    4 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude Members/Guests when syncing Contacts.Many organizations use B2B Collaboration to provide single sign-on to their customers which causes large numbers of user records and it is not normal behavior for apps to sync these records by default when syncing contact records. These record types are not part of the Global Address List.https://learn.microsoft.com/en-us/entra/external-id/user-properties

    9 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  18. We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer.
    The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to respond Yes, 4 to respond No, or 5 to respond "Call me Urgently".
    If the customer chooses 3, 4 or 5, we are only getting a notification if the user has the RC tab in Teams open at the time. If they have teams open but are on the chat page, the…

    3 votes

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  19. 2 votes

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  20. Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.

    7 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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