580 results found

1. AI Receptionist Calls posting to Clio via App Connect

   I should be able to log AI receptionist calls into Clio using App Connect. Some of us need to have very detailed records of every time a particular client calls, and this would make logging AI receptionist calls infinitely easier.

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   Under Review  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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2. Visibility of Voicemail Logs for Co-Recipients on App Connect

   Description:
   Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

   Current Limitation:

   • App Connect does not currently support displaying voicemail logs for co-recipients.
   • Caller ID for standalone inbound calls is also not displayed within App Connect.
   • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

   Business Impact:
   Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility and responsiveness for shared or group voicemails.

   Requested Enhancement:
   Add support for displaying voicemail logs for co-recipients and inbound caller IDs within RingCentral App Connect to achieve feature parity with the standalone RingCentral app.

   Status:
   Under consideration by the development team; pending review for Q1 2026 update.

   Description:
   Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

   Current Limitation:

   • App Connect does not currently support displaying voicemail logs for co-recipients.
   • Caller ID for standalone inbound calls is also not displayed within App Connect.
   • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

   Business Impact:
   Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility… more

   1 vote

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   Under Review  ·  1 comment  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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3. RingOut

   Use Ringout for deskphones and other devices

   6 votes

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   Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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4. RingEX for HubSpot: Conference Call Capability

   Ability to have conference calls within the RingCentral for HubSpot Integration

   9 votes

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   Under Review  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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5. Contact synchronization with my CRM

   This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:

   • Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
   • Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.

   We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.

   If you need this capability, please vote for this idea! Also, leave a comment below mentioning which CRM you use.

   This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:

   • Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
   • Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.

   We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.

   If you need this capability, please vote for this idea!… more

   40 votes

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   Under Review  ·  12 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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6. RingCentral for HubSpot Mobile Experience

   Provide a mobile experience for RingCentral for HubSpot

   18 votes

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   Under Review  ·  8 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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7. Implement Call recording back up with One Drive/SharePoint

   Please Implement Call recording back up with One Drive/SharePoint.

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   0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminByrne (Group PM, RingCentral) responded

   There is a feature we will soon be releasing to developers that may very well make this an easy problem to solve. In the meantime, I would reach out to our partners at RingClone or Theta Lake who have independent products that do this already.

8. RC for Hubspot - Call Logs automatically populated in Deals

   We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.

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   0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

   We are investigating this issue

9. Integrate with Jobber

   We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.

   We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer and would like to see this integration prioritized, we encourage you to vote for this idea.

   We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.

   We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer… more

   31 votes

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   Under Review  ·  7 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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10. Integrate with Oodo

    Do you intergate with OODO

    11 votes

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    Under Review  ·  2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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11. Fax Feature on RingCentral for Chrome Extension

    Seeking to have the fax capability included in RingCentral for Chrome extension

    3 votes

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    Under Review  ·  1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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12. App Connect extension for RingCentral, option to change from "New Lead" to "Active" status

    When a contact or candidate is added to Bullhorn via App Connect for RingCentral, they are added with a status of "New Lead". May we request a change from "New Lead" to "Active" status

    1 vote

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    0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminByrne (Group PM, RingCentral) responded

    We are investigating a solution to this.

13. Voice/Language Translator

    The customer wants to have the feature voice/language translator for Italian users

    2 votes

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    Under Review  ·  1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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14. RC for Salesforce - Picklist

    Picklist shows the excluded options for logging the calls on the Outcome field in RC for Salesforce

    5 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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15. Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication

    Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure agents only speak to a customer once the customer has confirmed some form of passcode step.

    Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure… more

    3 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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16. Add SMS attachment and emoji support to our Google Chrome integration

    End users need a simple SMS solution that integrates into their web-based CRM. While our Google Chrome integration does off click-to SMS support, it does not support attachments or emojis. Customers need to direct their users to use the RC App when attachments and emojis are needed.

    2 votes

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    Under Review  ·  1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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17. Salesforce click to dial to accept extensions.

    This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.

    1 vote

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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18. Connection and synchronization of a company telephone book

    Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    18 votes

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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19. Reducing Toll-Free SMS Validation Time

    Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding process. Our suggestion is to set a more reasonable timeframe, aiming for completion within [Specify your suggested timeframe, e.g., 7 days].Rationale:User Experience Improvement: Reducing the validation time will significantly enhance the overall user experience, especially for those awaiting the activation of services that depend on SMS validation.Competitive Advantage: A quicker validation process will give our platform a competitive edge, as users are likely to choose services that provide a faster onboarding experience.Industry Standards: We have observed that industry standards for SMS validation typically range from [Specify industry standards, e.g., 24 hours to 7 days]. Aligning our validation process with or exceeding these standards would position us as a leader in user-friendly service activation.

    Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding… more

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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20. We need our Salesforce to receive text message rather than the RC application

    We need our Salesforce to receive text messages rather than the RC application, is it possible for that

    1 vote

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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